Category Archives: Service news

Sweet Service goes to El Corte Inglis Porto; Sour Service Award goes to Uber Lisbon!

The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey. Continue reading →

Sweet Service Award goes to Emirates; Sour Service Award goes to New Milton Taxi Service!

The Sweet Service Award goes to Emirates, for the excellent service on board their A380 flight to London from Dubai in particular, operated in conjunction with Qantas. The food is excellent, the seats wide and comfortable with ample legroom, and the service far better than the Cape Town – Dubai leg. On the Cape Town – Dubai leg we were offered the menus after the trolley came to our seats, and when I asked what type of fish was served, the hostess said that she did not know, thinking it was ‘white fish’. I was disappointed to not have seen the menu in advance, as it was hake, and I would have chosen this instead of the spicy chicken alternative.

 

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Sweet Service Award goes to Sorbet; Sour Service Award goes to Handyman Dimitri!

The Sweet Service Award goes to Sorbet in Camps Bay, for the wonderful service by Lauren for doing a leg wax and by her colleague for doing a mini pedicure, with extra love and care, on the eve of my departure overseas. I am so delighted to have switched from the Sea Point to the Camps Bay Sorbet branch almost a year ago.  Continue reading →

Sweet Service Award goes to the Travel Clinic; Sour Service Award goes to Discovery Vitality!

The Sweet Service Award goes to the Travel Clinic, and its Dr Etienne Fourie and assistant Debbie Gresak, who managed to squeeze me in with no booking for a Yellowfever vaccination for an overseas trip, having been recommended by Grant from the Bantry Bay Pharmacy. Debbie did the paper work, spoke to the doctor to squeeze me in before a delayed patient, and offered to claim for part of the cost from Discovery! Excellent friendly service, Continue reading →

Sweet Service Award goes to Woolworths; Sour Service Award goes to Standard Bank!

The Sweet Service Award goes to Woolworths, for opening a long-awaited branch of its FOOD store in Camps Bay yesterday. The retailer handed out rusks at the traffic light, to attract attention to the store opening, and offered early bird shoppers R50 discount vouchers. The Manager of the store Lee Worship and the Foods Manager Gary Arendse were friendly in welcoming us to their new store. We as Camps Bat residents are delighted to have the store in walking distance. Continue reading →

Sweet Service Award goes to Out of the Blue; Sour Service Award goes to ANPA jewelers!

The Sweet Service Award goes to Out of the Blue clothing shop, and its owner Diane Armstrong, for the amazing service recovery in a very disappointing experience at the Franschhoek branch. I had popped in on a recent visit, looking for a Medium black long Top, which the store did not have in my size, so the assistant Hilary entered it into the computer as an order, I having to guarantee that I would buy it, but I needed to know when it would arrive in Franschhoek, returning to Cape Town two days later. We had to wait for the computer to message her an answer! As this took too long, I left my phone number with her. Not having heard from her for two hours, I went past the shop again, only finding her colleague there. She said that the person I had dealt with would call me the following Continue reading →

Sweet Service Award goes to Openserve; Sour Service Award goes to Comet Surveillance & Infrastructures (Pty) Ltd !

The Sweet Service Award goes to OpenServe, for their installation of a fibre internet line directly into my apartment, via a new internet provider. While they did not finish the job on the same day, they stayed until 19h00 to complete everything that they could, having to call in Telkom to fix a line problem at the pole. This happened promptly the following day, and my WiFi was up and running smoothly, and has not given a day’s problem in the past two months.  Continue reading →

Sweet Service Award goes to Top Stitch Tailors; Sour Service Award goes to Discovery Insure!

The Sweet Service Award goes to Top Stitch Tailors in the Piazza St John, for its amazing service in creating a skirt for me from two left over pieces of material, and adding an elasticised waist for it, within an hour of bringing it to them, and at the very low cost of R80!  Continue reading →

KAMERS Sweet Service Award; Woolworths Witchery Sour Service Award!

The Sweet Service Award goes to KAMERS, and their Marketing partner Magdel Kemp, who very kindly organised a refund of my entrance fee when I enquired why I no longer am on their mailing list, when I attended their pop up store at Jan van Riebeek School recently. It emerged that they had a very out of date email address for me on their system.  Continue reading →

Sweet Service Award goes to Big Concerts; Sour Service Award goes to Auto & General!

The Sweet Service Award goes to Big Concerts, for their smooth organisation of the Ed Sheeran concert at the Cape Town Stadium last night as well as on Wednesday evening. From booking the add-on show for last night, collecting the tickets early this year at Computicket in Camps Bay, finding parking easily on High Level Road in Green Point, minimal security checks to get into the Continue reading →