Category Archives: Service news

KAMERS Sweet Service Award; Woolworths Witchery Sour Service Award!

The Sweet Service Award goes to KAMERS, and their Marketing partner Magdel Kemp, who very kindly organised a refund of my entrance fee when I enquired why I no longer am on their mailing list, when I attended their pop up store at Jan van Riebeek School recently. It emerged that they had a very out of date email address for me on their system.  Continue reading →

Sweet Service Award goes to Big Concerts; Sour Service Award goes to Auto & General!

The Sweet Service Award goes to Big Concerts, for their smooth organisation of the Ed Sheeran concert at the Cape Town Stadium last night as well as on Wednesday evening. From booking the add-on show for last night, collecting the tickets early this year at Computicket in Camps Bay, finding parking easily on High Level Road in Green Point, minimal security checks to get into the Continue reading →

Sweet Service Award goes to Woolworths; Sour Service Award goes to Table Mountain National Park!

The Sweet Service Award goes to Woolworths in the Waterfront, and its Supervisor Tasleem Murat in the Ladies shoes/underwear/sleepwear department, hardly a space in which I expected a male. I first found him when looking for assistance to find a pair of boots in my size, and Tasleem helped me find them. Then I needed pantyhose, and again he found the right size and c9lour for me. I saw a pair of slippers, the only left in the store, and he offered it to me at half price as it had a Pom Pom  Continue reading →

Sweet Service Award goes to Sorbet Camps Bay; Sour Service Award goes to Facebook/Instagram!

The Sweet Service Award goes to Sorbet in Camps Bay, and its owner Debbie, for her service recovery. When I went for a Pedi, I did not notice until I got home that the staff member assigned to me had used the wrong colour on my toes, despite me asking for the nail polish Sorbet Ice is Nice colour to match that of my finger nails. Debbie offered for the nail colour to be redone the following day, an offer I accepted gratefully. This is the second Sweet Service Award for this Sorbet branch. Continue reading →

Sweet Service Award goes to Audi Cape Town ; Sour Service Award goes to Discovery Vitality!

The Sweet Service Award goes to Audi Cape Town, and its Service Manager Hennie Kriel and colleague Luvo, for continuously providing 11/10 service. I am unable to reset my low tyre pressure message in the car’s complicated on-board computer, and can just drive in and one of the two gentlemen will reset it for me. Similarly, when I lost my FM stations, and they reset it to FM. The workshop truly operates to its 11/10 goal in the customer service it offers. 

 

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Sweet Service Award goes to Haus & Laib Deli;Sour Service Award goes to Sandak-Lewin!

The Sweet Service Award goes to Haus & Laib Deli and its co-owner Cheryl Hauslaib, in organising gammon for us on Christmas Eve when they themselves had sold out of it. She called her previous employer Hartlief in Garden’s Centre, and arranged for us to get some slices kept for us until we arrived there. She also has Carrot Salad freshly made for me, when they are out of stock.  Continue reading →

Sweet Service Award goes to The Hair Company; Sour Service Award goes to TELKOM!

The Sweet Service Award goes to Isabella Page of The Hair Company in Sea Point, my hairdresser of almost three years. I met Isabella when she was referred to me by Anita Farr, when I complimented her on her hairstyle. Isabella was instrumental in shaping my hair look and style during my transformation, an important part of looking and feeling good. She has recently opened The Hair Company with Linnea Campabasso, operating from the 3rd floor on the Sea Point Medical Centre. Isabella invited me to visit her new salon for a cut and blow, which I timed to be just before the launch party of Cowboys & Cooks Steakhouse & Bar, but was in a scheduled load shedding time slot. There was no power cut Continue reading →

Etiquette 5-star Modern Silver Service Training Service launched for top-end restaurant industry!

A new silver service training service has been launched by Rufus Scholtz, promising to turn front of house staff into 5-star fine dining staff within fourteen days. His Etiquette Modern Silver Service training service promises to train staff to create delighted loyal patrons when they leave the restaurant, to return for future eating experiences.  Continue reading →

Sweet Service Award goes to Apple iStore; Sour Service Award goes to Vodacom!

The Sweet Service Award goes to the Apple iStore in the Waterfront, and its technician in the Service Department, who helped me efficiently to transfer all my data in my cellphone to a new iPhone XR which I had upgraded to at Vodacom. He used the iCloud to quickly and efficiently transfer the data, and helped me to set up the phone. Apple charges R200 for this service compared to the R150 by Vodacom, a small extra price to pay for far greater efficiency.  Continue reading →

Sweet Service Award goes to Carrol Boyes, Sour Service Award goes to Engen Kloof Street!

The Sweet Service Award goes to Carrol Boyes, for its extreme generosity in delivering to my home a collection of their Carrol Boyes products as a Christmas gift. I had only got to know the company and some of its executives this year when it launched its wonderful chocolate boxes. They are a kind, friendly, and approachable company. 

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