Category Archives: Uber

Sweet Service Award goes to the Alvear Palace Hotel; Sour Service Award goes to Uber Buenos Aires!

 

The Sweet Service Award goes to the Alvear Palace Hotel, and its Food & Beverage Manager Alfredo Daniel Rodriguez, for its Service recovery. I shared an unsatisfactory experience in the Bar of the Hotel earlier this week with the Hotel Receptionist, who passed on my card to Alfredo. Alfredo emailed me, and then called me, apologised, and invited me for a make-good, to experience their true five star service. And that it was, being shown a behind the scenes set up for a Barmitzvah and then offered the Bar Menu, and invited to order what I wanted. I had a first Jameson in Buenos Aires, and ordered a mushroom quiche with a salad. All sorts of extra treats accompanied this order. Gracias Alfredo and the Alvear. Continue reading →

Sweet Service Award goes to Central Restaurante in Lima; Sour Service Award goes to Uber Buenos Aires!

The Sweet Service Award goes to Central Restaurante in Lima, Peru, and its hostess Chloe, for allocating a table to me for a lunch 24 hours later, when I arrived to eat at Central sister restaurant Kjolle last week. I had not been able to book a table at Central, sixth Best Restaurant on the World’s 50 Best restaurant list, 30 days in advance of my Lima dates via their online reservation system. Continue reading →

Sweet Service Award goes to Uber in Lima; Sour Service Award goes to Taxi Ezeiza in Buenos Aires!

The Sweet Service Award goes to Uber in Lima, for its perfect service when I used it during my three days in the city. I did not have to wait for more than two minutes for the Uber to arrive, and Uber advises one to check the driver name and car type and registration number. If only they could fix the driving of the drivers, not being only Uber related, but the style of most Peruvian drivers, with the exception of Taxi Green, which took me to the Hotel on my arrival in Lima with the most considerate and calm driving. Continue reading →

Sweet Service goes to El Corte Inglis Porto; Sour Service Award goes to Uber Lisbon!

The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey. Continue reading →

Thrifty Sweet Service Award! Uber Sour Service Award!

The Sweet Service Award goes to Thrifty car rental in Durban city centre, for coming to my rescue when I had forgotten to bring along my driver’s licence when traveling in KZN last week.  The company rules are that they cannot rent out cars without the driver’s license. I rented a car from the company eleven months ago, and was relieved when they were able to access a copy of my driver’s license from last year’s paperwork!  Continue reading →

Cape Town residents Sweet Service Award; Multichoice Sour Service Award!

The Sweet Service Award goes to the people of Cape Town, who came to the party in donating clothing, food, beverages, and bedding for the residents of Imizamo Yethu, who were left destitute after a devastating fire this past weekend. Donations were dropped off at the fire stations in Sea Point and Hout Bay, at Pick ‘n Pay outlets, at La Parada Constantia Nek, and at schools in Hout Bay. A collection drive on Ryan O ‘Connor’s Breakfast Show on Kfm on Monday raised in excess of R1 million alone. All non- perishable foods and Continue reading →

Uber France offers exceptional service, an example to other Uber countries to follow!

I have just spent close to a week in Nice and Paris, using Uber to and from the train station in Nice, as well as JAN restaurant, and to/from the airport and to/from top restaurants in Paris. I was astounded by the professionalism of Uber France in these two cities, and felt that Uber South Africa, or should I say Uber Cape Town, has a lot to learn! Continue reading →

UberEats launches in Cape Town, restaurant meals delivered faster!

On Thursday afternoon I attended the launch of UberEATS in a private home in Willesden Road in Camps Bay, with the backdrop of a beautiful sunset. The launch follows that in Johannesburg four months ago, the city having seen 200000 downloads of the UberEATS App in the first two months of its launch.  Continue reading →

Restaurant Review: Melissa’s Mantra Café in Camps Bay magnificent view, new concept!

imageAbout a month ago I bumped into the GM of the new Melissa’s Mantra Café in Camps Bay, which has a magnificent location above The 41 restaurant, overlooking the beautiful Camps Bay beach. The restaurant opened on Tuesday, and I went to try it out, knowing that its GM Ian Smith would be there. The new Melissa’s outlet connects original founder Melissa van Hoogstraaten to her Camps Bay origin.
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Uber Sweet Service and SA Express Sour Service Awards!

uber-new-logoThe Sweet Service Award goes to Uber, and its driver Zaid Fakir who drove me from the city back to my home. The radio in his vehicle was tuned to Kfm, and he agreed to up the volume as presenter Carl Waiste was playing very good music. When I had to take a call, he turned down the volume, and turned it up again when I had completed the call.  When I was in Johannesburg last month I noted that some of the Uber drivers asked one for one’s radio station choice!

 

 

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