Category Archives: Uber

Sweet Service Award goes to Rainbow Camps Bay; Sour Service Award goes to UBER!

 

The Sweet Service Award goes to Rainbow swimwear store in Camps Bay, and its Manager Juanita McSweeney, for her kindness in lending the City of Cape Town cleaner a dustpan while he was sweeping the pavements, not having been provided with a dustpan by his employer. I popped into Rainbow, and asked if they had a piece of paper or cardboard for him to scoop the dirt up with, to throw away. Juanita immediately offered him the use of the store dustpan for the rest of the afternoon. 

 

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Returning home to Cape Town after three months on the (European and South American) road as a Solo traveler !

My post below comes from Facebook, a post I wrote in the last few days of my journey through eight countries, walking and dancing 1,2 million steps and just under 1000 km in three months. It was a tongue in cheek story about my journey, motivated in writing my third SwitchBitch Book, but also to share with my Blog readers the World’s 50 Best Restaurants I ate at in Lima, Buenos Aires, Santiago in Chile, Rio de Janeiro, and a Michelin star restaurant in Lisbon, with other great and not so great restaurants, and the interesting Mendoza wine region in Argentina, synonymous with Malbec and the largest in the country. I will be posting stories as soon as I have settled in again and got over the jet lag. Continue reading →

Sweet Service Award goes to Blaque handbag shop; Sour Service Award goes to Uber Rio De Janeiro!

The Sweet Service Award goes to Blaque handbag shop in Alto Palermo in Buenos Aires, and the staff member who spoke good English when I shopped for handbags there, as well as another staff member who served me on a subsequent visit, exchanging one of the bags with a new one when the zip was not working properly. Continue reading →

Sweet Service Award goes to the Park Hyatt Mendoza; Sour Service Award goes to Uber Mendoza!


The Sweet Service Award goes to the Park Hyatt Hotel Mendoza and its GM Miguel Ángel Bermejo, for his excellent service recovery after a shaky start when I checked in at the hotel a week ago. He had been traveling and away from the hotel for a few days, yet made time on the day of his arrival to meet with me for a tea/coffee, so that I could share the service incident with him. Before meeting with him, he had already sent three bottles of wine to my room, as well as a vase of flowers for my bathroom. What blew me away was that he had the South African flag hoisted outside the hotel during my stay, an amazing touch. During our meeting he recommended top restaurants in Santiago in Chile, he organised a room for me for an extra night, had top lady clothing shop names sent to my room, had a table reserved for me at a local restaurant he recommended highly, as being the best in Mendoza, and invited me to try their Bistro. He is an excellent listener, and had done his homework on me. He is honest, and not defensive about the feedback. A day later I asked him a question via a concierge, and he came to reception, to say hello personally. Unbelievable service! Continue reading →

Sweet Service Award goes to the Alvear Palace Hotel; Sour Service Award goes to Uber Buenos Aires!

 

The Sweet Service Award goes to the Alvear Palace Hotel, and its Food & Beverage Manager Alfredo Daniel Rodriguez, for its Service recovery. I shared an unsatisfactory experience in the Bar of the Hotel earlier this week with the Hotel Receptionist, who passed on my card to Alfredo. Alfredo emailed me, and then called me, apologised, and invited me for a make-good, to experience their true five star service. And that it was, being shown a behind the scenes set up for a Barmitzvah and then offered the Bar Menu, and invited to order what I wanted. I had a first Jameson in Buenos Aires, and ordered a mushroom quiche with a salad. All sorts of extra treats accompanied this order. Gracias Alfredo and the Alvear. Continue reading →

Sweet Service Award goes to Central Restaurante in Lima; Sour Service Award goes to Uber Buenos Aires!

The Sweet Service Award goes to Central Restaurante in Lima, Peru, and its hostess Chloe, for allocating a table to me for a lunch 24 hours later, when I arrived to eat at Central sister restaurant Kjolle last week. I had not been able to book a table at Central, sixth Best Restaurant on the World’s 50 Best restaurant list, 30 days in advance of my Lima dates via their online reservation system. Continue reading →

Sweet Service Award goes to Uber in Lima; Sour Service Award goes to Taxi Ezeiza in Buenos Aires!

The Sweet Service Award goes to Uber in Lima, for its perfect service when I used it during my three days in the city. I did not have to wait for more than two minutes for the Uber to arrive, and Uber advises one to check the driver name and car type and registration number. If only they could fix the driving of the drivers, not being only Uber related, but the style of most Peruvian drivers, with the exception of Taxi Green, which took me to the Hotel on my arrival in Lima with the most considerate and calm driving. Continue reading →

Sweet Service goes to El Corte Inglis Porto; Sour Service Award goes to Uber Lisbon!

The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey. Continue reading →

Thrifty Sweet Service Award! Uber Sour Service Award!

The Sweet Service Award goes to Thrifty car rental in Durban city centre, for coming to my rescue when I had forgotten to bring along my driver’s licence when traveling in KZN last week.  The company rules are that they cannot rent out cars without the driver’s license. I rented a car from the company eleven months ago, and was relieved when they were able to access a copy of my driver’s license from last year’s paperwork!  Continue reading →

Cape Town residents Sweet Service Award; Multichoice Sour Service Award!

The Sweet Service Award goes to the people of Cape Town, who came to the party in donating clothing, food, beverages, and bedding for the residents of Imizamo Yethu, who were left destitute after a devastating fire this past weekend. Donations were dropped off at the fire stations in Sea Point and Hout Bay, at Pick ‘n Pay outlets, at La Parada Constantia Nek, and at schools in Hout Bay. A collection drive on Ryan O ‘Connor’s Breakfast Show on Kfm on Monday raised in excess of R1 million alone. All non- perishable foods and Continue reading →