The Sweet Service Award goes to Desmond at Allee Bleue in Franschhoek, his second Sweet Award, who welcomed a regular guest to enjoy a cup of coffee and cake ten minutes before the bistro was due to close on Mother’s Day, even though the staff at the boom and the waiters clearly wanted to discourage the customer from sitting down. Desmond even offered the customers a second cup of coffee, despite it being after 5 pm already.
The Sour Service Award goes to Interior Collection, a curtain and blind company in Hermanus. Competitive quotes were obtained in the town, and the same brief for a double track, new curtains and blockout for Whale Cottage Hermanus was set for all companies. Interior Collection offered the best quote for its blinds and curtains, and a 50 % deposit was paid. One of the windows requiring a blind was not quoted for by Marie, the owner, and the curtains and blockout were sewn together and hung on a single track, contrary to the brief, barely allowing the curtains to be opened and closed. The curtains have had to be sent back to be fixed and new tracks have had to be hung, with a further charge of R 10 000 being levied by Interior Collection on top of the R 48 000 price quoted. Marie did accept a settlement offer of R 5 000 for the additional cost. Whale Cottage Hermanus has been severely inconvenienced, as rooms have been without curtains for a week at a time. Marie has been unable to communicate the dates and times on which the curtains will be replaced, and contradicts herself in her communication with different members of Whale Cottage staff.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.