Brett Garner Sweet and Franschhoek Food Emporium Sour Service Awards

The Sweet Service Award goes to Brett Garner from Franschhoek, editor of The Month newspaper, owner of Franschhoek IT, and co-owner of The Traveller’s Lodge. Brett came to the rescue in not only bringing a network cable to our Whale Cottage Franschhoek within 15 minutes of my call to him (I had offered to fetch it), but he also invited me to keep it.  The network cable was needed to fix a faulty router, to allow me to do my e-mails and to blog. Brett’s responsiveness and generosity demonstrated village friendliness and collegiality, something we have not seen in Franschhoek often.

The Sour Service Award goes to the Franschhoek Food Emporium. On my last visit to the deli a few weeks ago, the Manager Danielle Rittel greeted me, but she was engrossed in doing her month-end accounts at the counter.  She did not get up to serve me, and instead left me to be served by her (very new) assistant, who was incredibly slow, forgot to charge for all my purchases, and did not look at me when she spoke to me. She stood directly next to Danielle, who did not react to this at all.  She did nothing to take over or to apologise for the poor service delivery when I expressed my irritation.  Financial irregularities and staff management problems have led to the closing down of the deli last weekend.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

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