The Sweet Service Award goes to the charming ladies who helped at Plaisir de Merle wine estate over the weekend of Franschhoek Uncorked, in serving crepes, wine and water. They were smartly dressed in red, and all had a friendly smile, making their visitors feel most welcome, despite the rainy weather on Sunday.
The Sour Service Award goes to Chamonix, for not offering their advertised ‘Marche de Bourgogne’ on the Sunday of the Franschhoek Uncorked weekend. This market was an attractive event and was different to the other offerings of the wine estates, in that true French foods such as terrines, snails, puff pastries, cheeses and breads were advertised for sale. On arrival, the visitors were told that, due to the rain, the tables with the French foods could not be set up. However, by the time the visitors arrived in the early afternoon, the sun was shining again. The attitude of the Chamonix staff was unfriendly and aggressive. It had been one of the major attractions for the visitors to Franschhoek Uncorked, and they felt very let down. It has rained for the last three years of Franschhoek Uncorked, so Chamonix should have known to have a plan B ready for the rain, which had been forecast for Sunday earlier in the week already.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.