Ria’s Pools Sweet Service and Pick ‘n Pay Franschhoek Sour Service Awards

The Sweet Service Award goes to Ria’s Pools in Franschhoek, a previous recipient of a Sweet Award.  I called Ria to ask for assistance with a garden service and DIY service, and she was able to organise both on the same day, not only in terms of a quote, but also the execution of the services, an unheard-of service level in Franschhoek!


The Sour Service Award goes to Pick ‘n Pay’s Liquor department in Franschhoek. In one day last week I received poor service twice!   I had to return Amstel beers which we had ordered via our weekly Whale Cottage Franschhoek shopping on two occasions, having first received them in glass bottles, and then in large cans purely because they were out of 330ml cans of Amstel.  Every error means another piece of paper.  I was not called, which is the procedure, to check on which size of Amstel we wanted.  I was looking for a champagne stopper, and called the store, and this department specifically, to ask if they stock them.  I was told that they do, and that they have different kinds, so I said I would come and check which one I wanted to buy.  When I arrived, I was taken to the sparkling wine section of the store, when I asked after the ‘champagne stopper’!   When the staff member was questioned about this by her manager, she insisted that I had said I wanted “champagne”!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

One reply

  1. John Thaw says:

    What a fascinating debacle at the supermarket. Like something out of Kafka!

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