Dieu Donne in Franschhoek, which celebrates its first birthday in December, deserves the first WhaleTales Sweet Service Award for hosting the accommodation industry of Franschhoek and Paarl earlier this week at their restaurant with a most stunning scenic view, and for saying “thank you” for the bookings received from the industry.  These two words are not often heard from the restaurant industry, which seems to take it for granted that guest houses will send them business.   Restaurants are the only sector of the tourism industry that do not pay commission for business received.    


The first WhaleTales Sour Service Award goes to Melissa’s Food Shop, the deli store with various branches in Cape Town and Stellenbosch.   The cashier at Melissa’s on Dorp Street in Stellenbosch cheekily asked for a tip when payment was made for a bill at the counter. This was addressed with the Customer Service person at Melissa’s Head Office (Melissa is too busy to interact with her customers about complaints), when she returned the customer’s call five days after the message was left.  She stated that it is Melissa’s policy for the staff to ask about a tip when none is left!    Asking for a tip could reflect to customers that the staff are not paid enough!    The nomination for the Sour Award was sent to Melissa van Hoogstraten, owner of Melissa’s, but she declined to comment.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.