It is not often that an evening that starts as a disaster ends off on such a high note. Our evening at the two month old Indochine at Delaire Graff could have gone horribly wrong, but the service recovery from the Duty Manager Sabrina D’Agrossi, chef Jonathan Heath and waiter Nick all combined to rescue the evening, pulling out all the stops to ensure that we were made to feel very special, and to enjoy the outstanding unique and special Asian-fusion menu.
I had booked a table for a Thursday evening two days earlier, and confirmed that I had pronounced the name of the new restaurant correctly, so there was no mistaking at which of the two restaurants on the estate I wanted to book. We drove through the open gates at the security entrance, passed the Delaire restaurant, looking for the new Hotel, designed by French architect Pierre Bories, but there was no signage yet for the hotel, and the security guard we asked in the parking area had never heard of Indochine, nor had the person he asked via his walkie-talkie! I then Googled the telephone number on my phone, and had the luck that Sabrina answered the phone. She gave me the news that the restaurant was closed as they had no bookings! I told her about my booking, and she told me where to find the hotel, through the gates, ‘guarded’ by the two Dylan Lewis cheetahs. Nick met us outside, and walked us into the restaurant, showing us the tiny cinema, and we noticed the outstanding artwork inside the generous hotel reception area. The chef was called and he came to the restaurant from Stellenbosch, to prepare our meal, with such graciousness that you could have sworn that it was a pleasure for him to be called away from home.
The owner Laurence Graff (owner of Graff Diamonds International Ltd, victim of one of the biggest jewellery robberies in London last year) is known as an art collector from the original Delaire restaurant, and he has invested in four further Dylan Lewis cheetahs on the lawn outside the restaurant, each costing R 250000, we were told. He has also focused on father Anton and son Lionel Smit, with sculptures and paintings by the Smits, especially the latter featuring strongly.
The restaurant is a large open plan one, with the bar at the entrance, and two comfortable chairs if one wants to sit at the fireplace. The interior design has been done by London-based David Collins, who did the Delaire restaurant and wine centre too. If the Delaire restaurant leans to the orange side in terms of its decor, Indochine is definitely blue – blue leather chairs (strangely low, indirectly admitted by Sabrina as not intended to have been so low), and small blue leather couches with round dining tables, one could say “cut-up” and small versions of the large orange couches in the Delaire restaurant. The tables have a copper top, the colour a warm decor touch, but with a wooden bar underneath the tables facing one, which means that one can bump one’s knees against it, and one therefore has to put one’s legs on each side of it, an uncomfortable position. There is little art inside the restaurant, and it is understated relative to the sister Delaire restaurant. The view must be magnificent by day, onto Stellenbosch. The glassware probably is from Riedel, the cutlery is the most modern chic Italian, and a wooden board on the table holds a lantern with a candle. The music is reasonably soft Eastern style. The Hotel building only houses the spa and restaurant, and guests are accommodated in 10 “lodges” outside the hotel, with Cape Dutch style gables (the cost for one night starts at R8000). Graff has so much faith in his team, that he has supervised the building work via DVD, the staff tell us, and he has yet to see his new hotel and restaurant.
We were presented the blue-cover menu and winelist, and were served a glass of Delaire Sauvignon Blanc (initially the Chardonnay was brought to the table in error) for my guest, and a Red Blend 2006 for myself (the Delaire Shiraz was a 2009, so I declined), expensive I felt at R50 and R60, respectively. Only the Delaire wines are served by the glass. Nick told us that they had not intended to serve wines by the glass, but have realised that there is a demand for it, so they will be added to the winelist. Nick struggled to get away from serving us bottled water, when I asked for fresh Stellenbosch water. The Delaire wine labels are beautifully designed. The winelist is interesting, in being only two pages (not likely to win the Diner’s Club Winelist Award), and offering a very restricted choice of no more than four/five brands, but in many cases only one or two per varietal. Only the champagne (Billecart-Salmon Rose, Laurent-Perrier and Louis Roederer Cristal), and six other wines are imported (the Chateau Pichon Lalande 2005 costing R 5500, Hospices De Beaune 2002 R 1950), and Delaire Chardonnay, Sauvignon Blanc, Rose’, and the Red Blend are offered. Vintages are specified on the winelist, but no wine descriptions are provided.
I noticed references to chilli, pepper and curry in the menu, and did not want to order anything that was too hot. The chef came to the table, and explained the menu to us (what a great touch, given that the menu creation is his “baby”, so who better to describe it?). I had not heard of Chef Jonathan Heath before, and most of his experience after he started his apprenticeship at the Lord Charles Hotel in Somerset West was at Southern Sun Hotels both domestically and in Africa, his last stop having been the opening of a Southern Sun in Nigeria. He loves Asian-fusion food, and is therefore in his element. Mr Graff does too, and that is why such a style of restaurant was selected for the hotel. It also contrasts the cuisine of the Delaire restaurant, is healthier in that the food is only steamed and poached, and is light. Chef Jonathan is a big fan of Heston Blumenthal, and is into foams and froths, and molecular gastronomy, he says. He also sources organic produce where he possibly can.
Sabrina came to the table with a customer feedback form, so that the problems experienced can be addressed by the management, as well as a media pack. She also brought a gift pack with a bottle of Delaire Shiraz, to express her apology. She offered me her card, so that I could book directly with her in future.
The menu offers 2 courses for R 225, 3 courses for R290, 4 courses for R385, and 5 courses for R 470. Like Overture, one may choose the dishes from any of the sections on the menu. The Chef quickly sent an amuse bouche of duck liver parfait and a home-made paneer cheese, with a strong lingering aftertaste. Chef Jonathan impressed us by bringing each of the dishes to the table, and explaining the ingredients to us. My guest’s Tikka Duck Marsala was served with curried lentils, coriander, cumin, spring onion and red pepper, garnished with pea shoots, and had a wonderful cucumber and cumin riatta. My duck springroll was made from rice paper and was steamed, Chef Jonathan saying that it has close to zero calories, with julienned carrots and beans, and served with pickled cucumber and daikon radish, a bamboo shoot salad and dipping sauces. Other starters are marinated beef salad, tuna loin, poached tiger prawns, and wild mushroom salad. This was followed by a wildberry and litchi sorbet.
My guest had the salmon trout, topped with squid and caviar, with tomato and chilli broth poured over it by the Chef at the table. My four 7-Thai-spice braised pork belly slices also had caviar on them. We ordered a bowl of Jasmine rice and a butternut salad with the main course (one is allowed one side dish each). Other mains offered are seared scallops, steamed line fish, duck breast, and Green tea poached Quail Breast. We did not order dessert, but were served a trio of treats with our cappuccino – pistachio mousse, a chocolate amaretto cycle, and a macadamia nut spear. Dessert choices are de-molded chai brulee, butternut sponge, citrus baked cheesecake, 5-spice malva pudding, and passion fruit panna cotta.
Chef Jonathan impressed us with his ability to interact with his guests, with his creativity in food preparation and presentation, and the generosity of what was sent out of the kitchen (a 2-course meal had an added amuse bouche, sorbet and sweet treats). He comes to greet and chats with guests as a matter of course. One hopes it stays this way. But none of this would have been possible without the calm and efficient way in which the Duty Manager Sabrina dealt with the problem, and had turned it into a wonderful evening. The restaurant is one of the finest in Stellenbosch, its addition strengthening our call for Stellenbosch to be given the Gourmet Capital crown, and to develop a Restaurant Route. Another fan of foams and froths, Richard Carstens, opens across the road at Tokara in October.
Indochine, Delaire Graff Lodges & Spa, Helshoogte Pass, Stellenbosch. Tel (021) 885-8160 (Ask for Sabrina to book). www.delaire.co.za. On the Stellenbosch Restaurant Route.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com
It was a pleasure having you dine with us.
Thank you Jonathan – I really appreciate that you have taken the time to get out of the kitchen to write.
Some comments on our lunch today:
1. 16 guests in the room for lunch;
2. Are there too many tables for 6/8 bearing in mind the number of covers?
3. No personal touch from the chef except for one table for whom the chef brought something (perhaps for a special birthday) with a sparkler – almost reminscent of Spur?
3. Chairs uncomfortably low unless you are 5″.
4. Dreadful service – after 4 visits by staff we had to ask for the spilt rice to be cleared and then they didn’t take away the soiled napkin – had to ask for that on a fifth occasion. Wasn’t prepared to ask on 6th visit for wine to be topped up so got up myself and then was interrupted by waiter;
5. The beautiful cutlery slid down the bowls so one ended up with soiled cutlery;
6. Menu – inconsistent spelling of ‘chilli’ – didn’t anyone proof read? Perhaps they have been changed since Chris’ visit as they were not blue.
6. They brought out courses so quick we thought we were in a fast food restaurant. We actively slowed things down but the couple next to us were in and out in 1h 10 mins after 3 courses;
7. Nothing offered which made it special or an experience (ie bread – probably not appropriate for this style of restaurant but no complimentary amuse bouche or palate cleanser which is part of the whole experience of Overture);
However, the venue is stunning, the flavours amazing (we had duck spring rolls – zero calories as a result of there being virtually no duck; chicken in broth – not so much broth but cream or coconut based sauce but still delicious; pork belly – delicious; duck in red curry sauce – too much sauce and duck was a little tough; side dishes of jasmine rice, noodles and butternut salad (which included goats cheese); citrus cheesecake with plum sorbet and butternut sponge – ok but did not fit with Asian influence in our opinion.) Very strong cappucino at R30! All in all close to R1000 for 3 course lunch for 2, 1 extra side, 1 bottle of wine (at the cheaper end – R190) and a few coke lights as well as the coffee.
The chef may have been able to impress Chris and her guest with his “ability to interact with his guests” but this did not happen when there were more than three customers in the restaurant.
Was it worth it? Not convinced. Still wondering whether I should have booked at Overture
I cannot believe that you and I were at the same restaurant.
I will ask the restaurant to respond to your detailed feedback – thank you for that.
Good evening Nick.
Thank you for the constructive criticism.It has not “fallen on deaf ears” so to speak.
I do apologize for not being more interactive, there is no excuse for it as I usually do try to take the time to interact with our guests as much as I can. How ever, and I say again, there is no excuse, I was was understaffed this afternoon due to an injury to one of my team members and had to play a more “active” roll behind the stoves during lunch service today.
All of the above mentioned comments will be addressed and sorted out.
I again apologize that you did not enjoy your experience. But we will do our utmost to make sure that these issues will not happen again.
I do hope that you will give us the chance to change your mind about Indochine and the team that we have here.
I appreciate your openness to feedback.
Apart from the issues with the duck (lack of it in the spring rolls and the lack of tenderness in the red curry) the meal and flavours were excellent.
However there was no atmosphere (understandable for a new restaurant but are Delaire giving Indochine its full attention? – if it appears on the Delaire website then I could not find it).
The service issues can be addressed easily but I’m afraid the seating has been an expensive mistake and might be beyond your remit.
As we were in and out so quickly (which is annoying having spent R1000) we decided to spend even more money having drinks down in the coffee lounge next to the other restaurant. Two other diners from Indochine were also there and there were many more people around which helped to create an atmosphere. However, the difference in service was also very noticable. So much so that we decided that we would return to the main restaurant in the near future given that it is only +/-R30
There is definitely a gap in the market for good quality Asian food but the height of the chairs and the height/depth of the semi circular banquettes do not lend themselves to a comfortable dining experience.