The Sweet Service Award goes to Wild Flour Bakery in Sea Point, a lovely new shop next door to Clicks. We had ordered Valentine’s Day biscuits for our guests two weeks prior to the special day, and I had arranged to collect them last Saturday. As I had to be in Franschhoek at short notice, I could not collect them, as planned. The assistant immediately offered to deliver the biscuits to our Whale Cottage Camps Bay, and to do so without prior payment, as the owner Amelia Malan was not in the shop at the time that I came. Wild Flour is a truly professional and service-orientated business, and is a pleasure to have in the neighbourhood.
The Sour Service Award goes to Vodacom Paarl Mall branch, and its Manager Izanette. Sales consultant Virgil took forever with a simple request to check the address on their system, as I have not received my account for the last four months. I then asked him to print out the latest invoice and the Easy Pay number. I had to ask for everything twice, and the invoice I requested became a statement. When I had the Manager called, Izanette gave me that look of “my staff are perfect and so what is your problem”! She wagged her finger at me, acting like a school mistress. There was no apology for the poor service from her staff, which is why I had called for her. Subsequently a Vodacare service staff member has called, having seen my Tweet about the poor service. She has made the situation worse, by calling over the weekend, making me repeat the story three times, and by promising that Izanette would call to apologise, which she still has not done a month later!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.