It was by chance that I heard about The Newt in Somerset opening in the UK last year, a property which Babylonstoren owners Koos Bekker and Karen Roos bought in 2013 as Hadspen House, renaming the renovated estate, and turning it into a property similar to Babylonstoren outside Franschhoek. Continue reading →
* The International Air Transport Association (IATA) is encouraging its members to use IT to improve the customer experience, saying that airlines ‘fly people and cargo, not planes‘. Consistency of customer experience is not yet satisfactory for airlines, with little differentiation. Customers would like to use IT to check in online, tag luggage themselves, board themselves, and collect bags themselves, an IATA survey found last year. IATA’s goal is that 80% of passengers have a ‘self-service suite based on industry standards‘ available to them by 2020.
* PricewaterhouseCoopers (PwC) is not known as a Tourism consultancy, so its prediction about our country’s tourism future is a surprise. Its report presents growth of 4% in international tourists 2013, far lower than the 10% growth in 2012. Growth is said to be solid and good, but ‘not fantastic growth‘. Almost three quarters of international visitors to our country are from Africa, the report confirms. Nigeria would become the leading source market for our country, the PwC study predicts. The Guest House category is the fastest growing in respect of room availability. South Africa’s strength is that it attracts leisure as well as business travelers.
American restaurant consultants Baum + Whiteman have predicted twelve food and beverage trends for this year, reports Fine Dining Lovers:
1: Restaurants in Retail Stores: restaurants will be used as a means of attracting more shoppers into malls, department stores, hotels, airports, and museums.
2: Tasting-Only Menus: Tasting menus are increasingly replacing à la carte menus in fine dining restaurants, the diners having a more exact idea of what they are in for in terms of cost.
3: The Rise of Fine Dining Chicken (Posh Chicken): Chicken is predicted to become as desired as a good steak when eating out, ‘cooked Sous Vide and served alongside foie gras, black mission figs or quail eggs’.
4: Out with Food Courts, In with Food Halls: Food Halls serving fine fresh foods in malls, even if more expensive, will replace the fare of fast food chains dominating shopping malls currently.
5: The Rise of Fish: Oily fishes such as anchovies, sardines, and mackerel are increasing Continue reading →