The Sweet Service Award goes to W Café inside Woolworths in the V&A Waterfront and its Manager Renee Keen, who observes me arriving for a cappuccino, and knows exactly how I like it, dry and with foam and no milk, requesting her barista to make it. She also automatically brings a glass of water. She always has a friendly smile of welcome. (more…)
Entries tagged with “City of Cape Town”.
Friday 17th February 2017 - Posted by Chris von Ulmenstein
Saturday 28th January 2017 - Posted by Chris von Ulmenstein
Despite heavy rains in the past 24 hours, Cape Town faces a severe water crisis if the city and dam catchment areas do not receive more rain, the water resources projected to last for less than 100 days. (more…)
Friday 2nd September 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to newly elected DA Councillor Shayne Ramsay, who is a breath of fresh air in being responsive to City of Cape Town issues of residents of Ward 54, even before she was officially inaugurated. Palm fronds on Avenue Protea and rubbish left lying on Avenue Fresnaye were promptly removed when these were reported to Councillor Ramsay via Facebook, when official Council communication had failed! Her service to our Ward is in stark contrast to that of her predecessor Jacques Weber, who ignored Fresnaye almost completely, and was rude and arrogant! (more…)
Friday 10th June 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to W Café in Woolworths at the V&A Waterfront, and its waitress Noëlla Kayumba. We went for breakfast last Sunday, and Noëlla came to check on our table regularly, and wanted feedback about the dry cappuccino, and if it had been made correctly. We did not wait long for our breakfast, and it was perfectly prepared. The supervisor came to check on us twice in the hour, and the manager came to the table too. I had not been to this branch in a very long time, not having been satisfied with its service in (more…)
Friday 27th May 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to the City of Cape Town-funded Shark Spotters Programme, for having been awarded the Gold – Innovation Award in the Best for Beach Tourism Category at the African Responsible Tourism Awards in April. The award recognised tourism initiates creating responsible holidays in beach settings. The Shark Spotters Programme has staff sitting high up on the mountain above Muizenberg, checking for sharks with binoculars. A flag warning signal is hoisted at the beach as soon as sharks are spotted, and swimmers and surfers are then encouraged to leave the water. This allows fear-free usage of the Muizenberg beach by locals as well as tourists. (more…)
Tuesday 19th April 2016 - Posted by Chris von Ulmenstein
After banning Tuk Tuk taxis in Cape Town four years ago as they were not licensed, the City of Cape Town is now encouraging the owners of the three-wheel Tuk Tuk taxis to apply for the 80 licenses they are making available as a public transport service in conjunction (more…)
Wednesday 13th April 2016 - Posted by Chris von Ulmenstein
Last Friday I attended the launch in Bishopscourt of Cointreau South Africa’s philanthropical program of upliftment, to find our country’s most creative woman through its Cointreau Creative Crew. The motto of the program is ‘#DreamDareCreate’, (more…)
Friday 29th January 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to the Rotary Club of Sea Point, with the City of Cape Town and Mouille Point Ratepayers, for installing a new outdoor synthetic ice rink at the Park in Mouille Point. The ice rink is environment-friendly, not requiring electricity for its operation. Part of the operational proceeds go to Rotary.
The Sour Service Award goes to the Vodacom branch in Lifestyle on Kloof, for its rude service by Shimeez, the manager of the branch. I requested a printout of the latest invoice, and every sentence I spoke was countered with a sarcastic arrogant reply! On Twitter we received similar feedback from other customers about this branch!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.whalecottage.com/blog Tel 082 55 11 323 Twitter:@WhaleCottage Facebook: click here
Sunday 10th January 2016 - Posted by Chris von Ulmenstein
Every year the tourism authorities in Cape Town claim that the ‘holiday season‘ has been the busiest ever, without having any concrete figures as to the number of local and international tourists visiting our city. The media and (more…)
Saturday 2nd January 2016 - Posted by Chris von Ulmenstein
I was surprised to receive so many hits for an Open Letter written on my Blog in 2014 to the Taj Cape Town in the past few days. It was only when I saw the report by News24 about the Taj Cape Town trying to control the Night March of the Cape Minstrels past the hotel on Wale Street that I could make the connection, given that our Open Letter is on the first page of Google (more…)