Entries tagged with “coffee shops”.


snapscanA Cape Town study conducted by &Innovation has shown that locally-developed mobile payment Apps can influence the tips paid by customers to waitrons, the speed of the payment method making customers feel less guilty when they leave a smaller or no tip.  Based on restaurant turnover of R21 billion per year, the value of tips should be R2 billion.

The study found that the tip payment behaviour when paying by means of SnapScan, FlickPay, GUST Pay, and Zapper differs from payment made by cash or credit card. Whichever payment technique is easiest and most convenient for the customer at the moment of payment is used, without consideration of the impact it may have on the restaurant or coffee shop, and its staff.  The mobile payment method means that they don’t ‘look the waiter or cashier in the eye’.  It also means that the tip jar remains untouched. (more…)

WhaleTalesTourism, Food, and Wine news headlines

*   The Business Confidence Index of the South African Chamber of Commerce and Industry retracted by 2,5 points last month, to 88, and was also lower than in December 2013, and the lowest in the past six months.   The economic future for our country for the coming year will be a balance between the crude oil price and electricity loadshedding.  The Index being below 100 is a ‘matter of grave concern‘.

*   A survey conducted by the Cape Town Central City Improvement District reflects a young owner profile, being 25 – 34 years old;  plan to live in the city for at least another 4 years; enjoy visiting  The Company’s Garden, St George’s Mall, Greenmarket Square, The Fan Walk, and Church Square;  84% visit a city coffee shop at least once a week; 68% visit a restaurant in the city centre at least once a week;  and 66% live 3 km or less from their work.  (source: City Views)

*   South African Stormhoek Wines is the Official Wine Partner for the 40000 nautical mile 2015/16 Clipper Race starting on 30 (more…)

WhaleTalesTourism, Food, and Wine news headlines

*  Tim Harris has been appointed as the new CEO of Wesgro, the trade, investment and tourism promotion agency for the Western Cape, for  three year period Minister Alan Winde announced today. Harris currently is the Investment Officer of the City of Cape Town, and will replace Nils Flaatten from 1 January. (received via media release from Minister Winde’s office)

*   Despite doom and gloom, South Africans enjoy eating out at restaurants and buying food at take-away outlets, according to a survey by Statistics SA.   October was the third best month in respect of food and beverage expenditure in the past four years, with a total expenditure of almost R4 billion.  R1,8 billion was spent at restaurants and coffee shops, and R1,5 billion at take-away and fast food outlets.  Catering made up the balance.  The food and beverage industry grew by 11,5% year on year, with the take-away/fast food side growing at 15%.  Total expenditure on the food and drink industry was R43 billion in the past year.

*   Minister of Public Enterprises Lynne Brown has requested Eskom to communicate its loadshedding schedules more (more…)

WhaleTalesTourism, Food, and Wine news headlines

*    Cape Town harbour does not appear to be able to cope with the influx of tourists coming off cruise ships.  Earlier this week about 2000 passengers on the MSC Opera were stuck on board as there were only four customs officials to deal with the passengers who wanted to go on land to explore Cape Town, and those that wanted to board for the next leg of the cruise.  Provincial Minister of Tourism Alan Winde described the incident as a ‘major setback for cruise ship tourism in the city‘.  The departure time of the ship was delayed by two hours.

*   The price of petrol is expected to drop by at least 40 cents per liter and the price of diesel by about 56 cents per liter next Wednesday, predicts the Automobile Association.  Another petrol price decrease can be expected in December.

*   The Department of Transport is attempting to prevent Emirates from adding a fourth daily flight between (more…)

WhaleTalesTourism, Food, and Wine news headlines

*   Good news is that the UK travel industry is seeing the first signs of recovery, after two years of a ‘meltdown‘, which severely affected the Western Cape tourism industry too!

*   One third of active American travelers travel with a smart phone and a tablet, and are an important market to watch for trends, now called the ‘Digital Elite’!

*   Ataraxia Serenity 2008 was the best selling wine at the recent Free State FNB Wine Show. (via media release from Ataraxia)

*   Sarah Baker of Wild Peacock Emporium has moved to the wholesale division of Wild Peacock, focusing on the supply of artisanal boutique cheeses.

*   French wine estate owners are being warned against fraudulent (more…)

Google Street View and Google Maps are two products that will change the world of marketing, wine estate owners and marketers were told at a presentation at the Protea Fire & Ice Hotel on Thursday.  South Africa is the first African country in which Google has introduced the technology, and the South African wine estates are the first in the world to have been included on Google Street View. 

Google Street View is the largest photographic project in the world.  Google Maps has already covered 100 countries in 350000 maps, in 40 languages.  Google Street View was launched in South Africa just before the World Cup (with some errors, in that the Metropolitan Golf Club is shown to be inside the Cape Town Stadium!).   Google Maps provides summary information about a wine estate, for example, and then shows the reviews about the estate on Tripadvisor, SafariNow and on other websites, providing a potential visitor with different sources of information which they can use to prepare for their visit.   At the presentation wine estates were encouraged to club together, and to design custom-packaged wine tours – e.g. a Pinotage tour in a specific area can be prepared via Google Maps, as the “pinotage” word would be Google-searched by the visitor from the reviews that contain that word, for example.  Wine estates can also apply Google Maps into the management of their businesses, in controlling their security, crops etc, they were told.

Google Street View cars (or even bicycles), with a massive camera on them, take photographs as they drive down roads, which are then processed to put them onto Google Maps.  To protect the privacy of the public, Google blurs car registration numbers and faces of persons who may have been walking while the photographs were taken.   The imagery is not real-time once it is accessed on Google Maps, given the time that is needed to process the photographs.     Google states that it respects the laws and norms re privacy on Google Maps, an issue that is being hotly debated in Germany at the moment.  If a resident finds his/her visual on Google Maps, even if the image is blurred, they can request it to be removed completely.   Even one’s house can be deleted, on request.

Google Street View allows users to virtually explore and navigate a localised area through panoramic street-level photographs.   A Street View button needs to be clicked on the Google Maps, one clicks onto a camera icon above a city, and then zooms in.  One can see a 360 degree panorama of that specific area, so good and real that one almost does not have to go there as one has seen it on Google Street View already!   Not only can one find the exact location of where one is going for a meeting, for example, but one can also see which coffee shops and parking garages are close by.   One can check out the real environment of a hotel one has booked at, which might be hidden in the photographs provided by the hotel in its Image Gallery, possibly due to its location close to a noisy or ugly part of town.

Visitors to a wine estate or to a town/city can upload photographs of one’s property, as well as provide information about one’s property, on Wikipedia.   Wine estates and tourism businesses were encouraged to add Google Maps and Google Street View onto their websites.   One can customise these applications, which are free of charge, in changing the photographs, or in enlarging or reducing the size of the maps.

Wine estates that are on Google Street View are Warwick Wine Estate, Vilafonte, De Wetshof, Fairview, Paul Cluver, Rustenberg, Meerlust, Morgenster, Bouchard Finlayson, Jordan Winery, Klein Constantia, Journey’s End, and Groote Post.

Google Maps can be added to one’s website (www.maps.google.co.za), so that one can create one’s own map.   One can also add one’s content to Mapplets, which are map layers or applications available on Google Maps.  One can use these to display information to Google Map users, giving content to Google Maps (www.google.co.za/apis/maps/documentation/mapplets/).  Google Places (www.maps.google.co.za/places) allows one to put a business on Google Maps, searchable by Google on its Google Maps, Earth, Search, and Maps for Mobiles applications.   One can personalise this business information with contact details, opening hours, photographs and more.

Leading Johannesburg wine consultant Juliet Cullinan endorsed the Google Street View application for wine estates, saying that this is the first opportunity South Africa has to launch top wine estates, icon wines, and the best wine cellars, and is the closest one can bring the consumer to a winemaker, and ‘almost’ get them to taste the wine on-line.  

Mike Ratcliffe from Warwick and Vilafonte wines, one of the most tech-savvy wine marketers in South Africa, has embraced Google Street View, and even got Google to include the Big Five safari trip they offer Warwick visitors.  Ratcliffe reiterated the growth of social media marketing, and quoted international advertising agency WPP in stating that 26 % of the agency’s business now is on-line communications.  The fastest growth has been magazine readership, which readers subscribe to on-line.   He hinted at the launch of “Google Me’, Google’s answer to Facebook.  HD also is coming, giving even higher screen resolution.  Ratcliffe encouraged his wine colleagues to embrace Google Street View, as it gives the South African wine industry an edge, before it is adopted by wine regions in other countries. 

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com