Tag Archives: Dieter Weiss

Bread at The Bromwell Sweet Service and Bosman’s Sour Service Awards!

Bread at The Browmell Whale Cottage PortfolioThe Sweet Service Award goes to Bread at The Bromwell in Woodstock, and its manager Ivan da Silva, for his service recovery when I had lunch there last Saturday.  I arrived in the deli and bakery section without any staff present, and when a waiter did arrive, he called another colleague who was upstairs at the time, but was meant to man the section.  Ivan listened to my complaint about the unnecessary waiting time.  He also took immediate action when I challenged him on the menu description of the buttermilk pancake with ‘fresh seasonal fruit‘, which was hidden away inside the pancake instead of being on top, and was not fresh at all, being cooked pears and apples. He accepted that the description of the dish was misleading, saying that the fruit was fresh when it was cooked! His staff made a new portion, topped with a beautiful selection of fresh berries, strawberries, apples, and pears! Continue reading →