The Sweet Service Award goes to Blaque handbag shop in Alto Palermo in Buenos Aires, and the staff member who spoke good English when I shopped for handbags there, as well as another staff member who served me on a subsequent visit, exchanging one of the bags with a new one when the zip was not working properly. Continue reading →
* The International Air Transport Association (IATA) is encouraging its members to use IT to improve the customer experience, saying that airlines ‘fly people and cargo, not planes‘. Consistency of customer experience is not yet satisfactory for airlines, with little differentiation. Customers would like to use IT to check in online, tag luggage themselves, board themselves, and collect bags themselves, an IATA survey found last year. IATA’s goal is that 80% of passengers have a ‘self-service suite based on industry standards‘ available to them by 2020.
* PricewaterhouseCoopers (PwC) is not known as a Tourism consultancy, so its prediction about our country’s tourism future is a surprise. Its report presents growth of 4% in international tourists 2013, far lower than the 10% growth in 2012. Growth is said to be solid and good, but ‘not fantastic growth‘. Almost three quarters of international visitors to our country are from Africa, the report confirms. Nigeria would become the leading source market for our country, the PwC study predicts. The Guest House category is the fastest growing in respect of room availability. South Africa’s strength is that it attracts leisure as well as business travelers.
* France must be feeling the tourism pinch, having announced plans to become more welcoming to tourists, English speaking ones in particular. The country hopes to increase tourist numbers to 100 million, Continue reading →