Tag Archives: Foods Manager

Sweet Service Award goes to A4 Arts Foundation; Sour Service Award goes to Woolworths Hermanus!

The Sweet Service Award goes to the A4 Arts Foundation, which I discovered on Buitenkant Street whilst going for a walk near The Fugard theatre last night. Despite being past 19h00, I was allowed to enter to view the exhibition, and then was offered a glass of Boschendal red wine as well as a bag of popcorn, a generous way to kill time whilst I was waiting for the show to start. The staff were very friendly and the exhibition impressive. The Foundation website  describes it as ‘a free to public not-for-profit laboratory for the arts of Southern Africa’Continue reading →

Woolworths V&A Sweet and Clicks Franschhoek Sour Service Awards

The Sweet Service Award  goes to Garth Karsten, Foods Manager at Woolworths in the V&A Waterfront, for having been on the floor last Sunday afternoon.  He is also a senior store manager, and had no hesitation in assisting with the selection of a sealed box of grapes, and then organising Greek yoghurt from the back of the store, which literally arrived one minute after being requested.   It was such a surprise to see a Woolworths staff member on the floor, let alone a manager!   He also impressed a number of other customers who were in the Foods section at the same time.

The Sour Service Award goes to Dion and Rochelle at Clicks Franschhoek.   I walked into the brand new Clicks in Franschhoek to a tremendous noise from one of the tills, around which five staff were gathered.  I had to ask them to tone down the noise level.   When I went to to pay, I had to stand at the second till, as the first one was still surrounded by staff.  The cashier Rochelle refused to serve me, as I was not standing at the till she was operating.   She tried to encourage another cashier to also not serve me.   All of this happened in full view of the store manager Dion, who did not reprimand Rochelle, nor did she apologise to me for her staff member’s behaviour.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website