The Sweet Service Award goes to the Grass Consumer Action group, which is keeping retailers generally, and Woolworths specifically, on their toes in respect of the humane treatment of their suppliers’ animals, and the ethical and honest labeling of products. Ayrshire milk and cream has been misleadingly labeled, and falsely described as organic, just because (only half of) the cows eat grass; products containing GMO ingredients should be better identified and those ingredients removed; the Sustainability series ‘Hayden Quinn: South Africa‘ has been a greenwash of Woolworths’ misleading consumer communication; and more. Every time Grass challenges Woolworths on an ethical issue, the retail adjusts its labels!
The Sour Service Award goes to Pick ‘n Pay in the V&A Waterfront, and its manager Faizel, the only manager on duty on a recent Sunday evening. I had popped in to buy some bread and bananas, and saw the fruit weighing lady and a colleague chatting away, one even sitting down on the boxes of paw paws. I asked her what the problem was, and was told that she was ill. I asked why she didn’t go home if ill, but she said she was not allowed to. From the time I saw a Pick ‘n Pay staff member and requested her assistance to find the store manager, it took 15 minutes for Faizel to arrive at the till, where I was waiting for him, having already paid. He was rude in telling me that it is the staff member’s duty to tell him when they are ill, not that of customers! Cheekily he asked me if that was the reason why I had called for him!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog. FOR THE DURATION OF MASTERCHEF SA SEASON 3 WE ARE MOVING THE SWEET & SOUR SERVICE AWARDS TO SATURDAYS.