Tag Archives: International Arrivals

Tourism Month 2015: foundation for Western Cape Tourism development in next five years!

Cape Town fogYesterday Tourism Month 2015 was launched by Western Cape Minister of Economic Opportunities Alan Winde, who spoke at a media briefing about the province’s plans to grow employment in the tourism sector by 100000 by the year 2020.

The Western Cape Khulisa Project focuses on growth-generating sectors of our province’s economy, and Tourism is one of the most important to meet this goal! Minister Winde mentioned the investment of R 179 million by the V & A Waterfront to build a cruise liner terminal, as well as the doubling in size of the Cape Town International Convention Centre, the new R680 million Tsogo Sun Hotel in the city centre, and the new Continue reading →

Mandela Day celebrates Madiba’s link to Western Cape!

Nelon MandelaMandela Day will be celebrated around the world today, commemorating the birth-date of the late Nelson Mandela. The Western Cape will be celebrating the important date too.

Amnesty International has announced that it plans to display a large tapestry, to be called ‘Flying Madiba’, in honour of the late Nelson Mandela in the International Arrivals Hall at Cape Town International.

The tapestry is still being made by Atelier Pinton in Aubusson in France, and measures 6 x 3 meters, as a partnership between Amnesty International and Cape Town International, with the support of the Nelson Mandela Foundation. Celebrities Bono, John Legend, Peter Gabriel, Yoko Ono, and Sting Continue reading →

Orbis Security Solutions Sweet and Waltons Sour Service Awards

The Sweet Service Award  goes to Reginald from Orbis Security Solutions at the Cape Town International airport parking garage.   Last week we fetched a German intern at the airport, our first visit since the completion of the construction of the new airport.  We had no feel for the location of the lifts to get to the Arrivals Hall, and Reginald became our guide when he cycled past us.  He found us a parking bay, walked us to the lift, and even played lift operator, sending us on our way to the International Arrivals Hall.  I also saw him helping two ladies lift up a suitcase and put it into the boot of their car.   Reginald is a most incredible service ambassador, not only for Cape Town International, but also for Cape Town and South Africa! 

The Sour Service Award  goes to Waltons in Hermanus, and its manager Kathy and storeman Laurence.  What was planned to be a Sweet Service Award to Alicia, for her efficiency in keeping fax cartridges, and for staying on after 17h00, due to the delay in getting to the shop due to a terrible accident on the outskirts of Hermanus, has become a Sour Service Award due to the rudeness and lack of care for the customer.   When I arrived at 17h15 at the shop, I was barked at by Laurence, when I asked for two printer cartridges too.  Laurence rudely told me that they had closed off, and that I was late anyway – I had called Alicia every 5 minutes for half an hour, to keep her up to date on our very slow progress through the traffic build-up due to the accident.   The Waltons’ staff transport was equally held up due to the accident, and all staff were still in the shop.  When I called to complain to the manager Kathy the next day, she had not bothered to find out from her colleagues what Laurence had said to me, even though she expected my call, and did not apologise for his rudeness. 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.