Entries tagged with “Jenny Stephens”.


Recently friends Llewellyn Lambert, Jenny Stephens, and I had lunch at the recently opened Boschendal at Oude Bank, previously the space occupied at SCHOON de Companje. We found a clean, uncluttered, and friendly Farm Shop, Bistro, Bakery, and Butchery, with produce brought in from the Boschendal farm outside Franschhoek. (more…)

imageWomen’s Day is a unique public holiday, celebrated only in South Africa. Yesterday our country’s women were celebrated with an almost all-women cast of musical performers at Divas Unite, held at the City Hall in Cape Town.

The event was organized expertly by Opulent Living’s Barbara Lenhard, overcoming severe obstacles in making the event happen so smoothly. When we arrived, Frey chocolates greeted us with bowls of their chocolate balls, while main sponsor Infiniti offered imageguests packets of jelly beans. My friend Jenny Stephens and I were extremely grateful to have been allocated such fabulous (more…)

Mondiall Chef Riaan Burger Whale CottageLast week I ate lunch at Mondiall twice.  The first was a family lunch, and the second was an invitation to try the new Winter Menu at Mondiall and to meet new Chef Riaan Burger, who has been at the restaurant for six weeks.  The experiences were chalk and cheese. Mondiall has been repositioned as a French Brasserie, serving ‘refined comfort food’, rather than as an around-the-world restaurant when it opened.

The family lunch followed the scattering of the ashes of our late mother, which we had done in Table Bay on the yacht IQ, which moors outside Mondiall.  I was veryMondiall entrance disappointed with the lunch, which was a special group menu, a reduced version of former Chef Peter Tempelhoff’s menu. Chef Riaan was not working on the Freedom Day public holiday, owner Patrick Symington was not there, and Reservation Manager Mandy Smith whom I had dealt with in making the booking and discussing the menu, was not there either.  The let-down was the waitress, and poor communication between Mandy and the Manager Franco.  The food quality was not as expected either.  I admire Patrick for proactively sending a sms to ask how the lunch went, and I told him about my disappointment.  What was amazing was the glazed pork belly, offered as a Tapas dish, served with crackling, and a honey soy glaze. This dish remains on the new menu. (more…)

The Sweet Service Award goes to Mercedes Benz Financial Services, for extending their Easter promotion, entailing one month free repayment if one called a number on receiving an SMS, into May.  The customer did not know that MBFS stood for Mercedes Benz Financial Services, and that the SMS was not spam, and was to be taken seriously.  They agreed that customers may have missed out on the promotion by not understanding the origin of the SMS, and therefore granted the extension of the promotion, a welcome saving of a month’s repayment!

The Sour Service Award goes to Seeff Properties, for creating high expectations amongst private property owners in Host Cities around the country, and in Cape Town in particular, using soccer hero Gary Bailey as their spokesperson.   The owner of an apartment in Green Point, Jenny Stephens, listed her property with Seeff on Regent Road in Sea Point last year, and was prescribed as to the additional facilities that would need to be provided to make the apartment marketable for a World Cup rental.   She did not hear from the rental agent again for four months, until she wrote last month to say that whilst the demand for such accommodation is high in Johannesburg, “Less visitors will base themselves in Cape Town.  In fact, the demand at this stage is for shorter periods, on average five to seven days”.  The agent also blamed the cancellation of MATCH room nights, as well as the high costs of match and airline tickets for the lower demand for accommodation, and wrote that the rates they had previously promised were no longer achievable.  The agency therefore recommended a rental rate decrease to Mrs Stephens.   Seeff is said to be taking 25 % commission on the rental bookings, sounding almost as greedy as MATCH!  As Mrs Stephens could no longer wait for Seeff to rent out her property, she extended the lease with existing tenants.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.