The Sweet Service Award goes to the people of Cape Town, who came to the party in donating clothing, food, beverages, and bedding for the residents of Imizamo Yethu, who were left destitute after a devastating fire this past weekend. Donations were dropped off at the fire stations in Sea Point and Hout Bay, at Pick ‘n Pay outlets, at La Parada Constantia Nek, and at schools in Hout Bay. A collection drive on Ryan O ‘Connor’s Breakfast Show on Kfm on Monday raised in excess of R1 million alone. All non- perishable foods and Continue reading →
The Sweet Service Award goes to Multichoice, and its Technical Support Supervisor Multichoice Southern Region Justin Linley, for proactively reacting to a Sour Service Award which went to Action TV, a Multichoice-approved supplier. He requested feedback about the installation, and had promised to come and check it at my property, but did not do so in the end. He said that I would be called by Action TV, but the owner and I had difficulty in understanding each other. He never called back. Continue reading →
The Sweet Service Award is shared by Woolworths and Multichoice, the latter having one of the worst customer service reputations! Word must have finally got to management about the shocking service levels, and they now send an e-mailed questionnaire once one has interacted with a staff member, referring to various aspects of the interaction with the staff member, mentioned by name and surname. One would have thought that the lady I spoke to did not know about the service Continue reading →
The Sweet Service Award goes to the Post Office in the V&A Waterfront, and its staff member Jacques Jordaan. I went to the Post Office to check why a ring, which I had lost at a B&B in Brockenhurst in the UK, still had not arrived, 6 weeks after it had been posted. I had a tracking number, and was told that it was sitting at CapeMail, the postal head office for our area. Jacques called them, and said that the customs officials there needed a purchase invoice, before releasing it. As I had inherited the ring from my late mother earlier this year, there was none. I had to go to the Waterfront branch to present my passport in proof of having been in Europe in June/July! The ring was then sent to the Waterfront branch, costing R20 to receive! All the way through the process, Jacques kept me informed by email, with amazingly quick response time to my emails. I had not received any communication from CapeMail that my ring was with them, and that they needed the invoice! Continue reading →
The Sweet Service Award goes to freeRange jewels in Cape Quarter, for sourcing a particular butterfly stabiliser for my pearl earrings a day before Christmas, and not charging for them. I have received nothing but excellent service from this outlet in the past year. Continue reading →
The Sweet Service Award goes to Kfm/Sentech, for (finally) doing something about the poor reception on the Atlantic Seaboard of Kfm (and with it GoodHopeFM and 5FM), the problems having commenced in May after a severe winter storm. Reception of these radio stations has been almost non-existent in one’s home, but never a problem in the car, until May. I Tweeted Kfm, and some of its presenters, and then called Primedia Broadcasting, and spoke to some of their technical staff, but was told that this is really in the hands of Sentech. I received a call from a very nice gentleman from Sentech, whose name I unfortunately did not record, who had been contacted by Kfm, and he explained that Kfm is broadcast via the Tygerberg tower, while the other two stations come via the Hout Bay one. A Hout Bay friend had however experienced similar radio reception problems in her area. All of a sudden, after two months, there Continue reading →
Today ends one of the less nice years, and the number 13 in it should have been a warning of how bad it could become. While it has many negative associations, it also was a year of highlights, from our perspective.
For me personally the year was overshadowed by the passing of my father, and while I was lucky to have him in my life for such a long time, reaching the ripe old age of 97, it still was a shock when he went in April. He brought our family to South Africa, and specifically to the Cape, for which I will be eternally grateful. He helped shape my interest in the business world, and took a keen interest in my Market Research, Public Relations, and hospitality careers. Added to this was the further loss of our beloved Madiba, who passed away on 5 December, a shock when it happened, despite one knowing that it was just a matter of time. It felt like a double whammy loss year. Heaven has gained two truly great gentlemen.
2013 has had some positive aspects: we celebrated the fifth anniversary of our Blog, well established and with more than 30000 unique readers per month. We thank our loyal readers and commenters, as well as the Public Relations companies which feed us with up to date information and invite us to launches, particularly in the wine industry. We particularly commend Waterford Communications for its professionalism in dealing with us as friends as well as writers, never taking any coverage for granted, always being willing to assist with more information, having a knack for choosing excellent weather days for client functions, and saying ‘thank you‘ for coverage received, a rare treat! The PR company leads an industry plagued by poor writers, who bombard one with media releases (often being irrelevant), repeating information already written about, and demanding proof of coverage granted to the client brand! Continue reading →
The Sweet Service Award goes to Cash Converters in Sea Point. A solution to play a number of TV channels via a flat screen TV monitor in our guest house via an old-fashioned video recorder was suggested by our TV company Action TV. I went to Cash Converters to find a VCR, and was surprised to be offered two options, one of them for as little as R59! I was not sold the VCR and its remote ‘voetstoots’, but had to wait until the shop had tested the VCR in my presence, as I would not be able to return it if it did not work. It solved our TV problem perfectly! Never having been to a Cash Converters before, I was impressed by their professional and friendly service. Continue reading →
The Sweet Service Award goes to Olympic Locksmiths and is nominated by Butch Rice. ‘My daughter has had a Toyota Corolla for some years, and noticed that the casing of the car key was starting to disintegrate, so phoned Market Toyota on the foreshore. She was quoted an outrageous R2500 for a new key. In addition, she would have to make a service booking, and would have to bring in her id document, and car registration papers. R2500 for a key! To make it worse, they would first have to order the key, making it all sound very complicated. The key had buttons on it for remote locking and unlocking, so was obviously rather complicated in terms of technology, or so they claimed. Luckily, I thought it worth trying Olympic Locksmiths in Claremont, who have delivered outstanding service to our family over the years. When I phoned them, they said it was a very simple problem to Continue reading →