Tag Archives: Newmark Hotels

Restaurant Review: There are no Koi at KOI Bantry Bay! Poor service, faux Asian!

KOI Entrance Whale Cottage PortfolioThe opening of KOI Bantry Bay at The Ambassador Hotel has been eagerly awaited, after it was announced that Salt Restaurant would be replaced with a Gauteng-based group restaurant, KOI restaurants already operating in Sandton, Rosebank, and in Pretoria. The KOI restaurants are sister restaurants to the Wakame (with Wafu) restaurant group in Cape Town, which was founded 15 years ago, and is headed up by co-directors Stewart Bond and Rory Jossel.  There are no koi at KOI, and other than a logo on a business card, there is no representation of the decorative carp in the restaurant.  The website defines the KOI name as being Japanese for ‘Come, Love, Fish‘.

Always on the lookout for a good restaurant on the Atlantic Seaboard, a rarity, I was looking forward to seeing how the restaurant group would give the hotel restaurant space new life. Despite having the most magnificent location, ideal to see sunsets as it faces west over the Atlantic Ocean, the restaurants at The Ambassador just do not seem to have staying power, and neither do their chefs and staff for that matter!   Some decor changes have been made, wooden grids guiding one to the end of the passage, with only one entrance now, the previous entrance to the lounge KOI Interior Whale Cottage Portfolioand bar area having been closed. The lounge area now is restaurant seating too, with space for a total of about 100 patrons the Manager Chris Somhohlo said. Wood dominates the decor style (Chris couldn’t remember the name of the decorator), with wooden table tops, wooden chairs with woven seats, and the woven grid theme picked up in the visual display covering an entire wall, in the new ceiling lighting, and in the lampshades too.  The Continue reading →

Cape Town Hotels more optimistic about this winter than in 2011!

A year ago we first conducted a survey of top-end hotel rates in Cape Town.  We repeated the survey in August 2011, and in November 2011, to track hotel pricing trends. Ellerman House has re-established itself as the most expensive Cape Town hotel, starting at R 4590 per room, and the Peninsula All Suite Hotel remains the least expensive 5-star hotel, at R1200 per room, the same rate as November 2011 and lower than a year ago.  The hotels in Cape Town appear more confident about the coming winter season, judging by their pricing policy, only half of them having decreased their rates relative to the past summer.

The survey found that the average rate of the sixteen 5-star Cape Town hotels surveyed is R 2780 per room, just under R1400 per person, an average decrease by 23% relative to the November 2011 rates.   Across all 29 hotels surveyed, the average rate per room is R 2297, or just over R 1100 per person, 21% lower on average than in November. The most expensive Presidential Suite is at the One & Only Cape Town, at R58541 per day, a rate which has not changed since November.  Interesting is that larger top-end suites seem to have seen rate increases, while the standard rooms are more likely to be discounted.

Once again it was interesting to hear how the calls were handled, most hotel reservation departments asking careful questions, to identify if the caller was a travel agent/tour operator or a corporate caller, the questioning being very specific in this regard. Holders of a Protea Hotel Prokard would have had different rates quoted.  Few hotels called had a rate sheet from which to quote immediately, having to access their computer for the ‘best available rate’ information, costing time, one hotel putting the call on hold to piped music while they did their rate calculations.  The poor quality of the call handling and quoting by the hotel Reservations departments must be a concern for their bosses, quoting odd rates (i.e. not rounded off) very quickly, making it difficult to understand and record them accurately; interrupting while one was still speaking; inability to understand and hear the request, having to repeat the dates, and the number of persons;  the question ‘group or individual’ is asked bluntly, without explanation; not all hotels quote rates with breakfast included, despite being asked for this rate (Protea Hotels quote room only, and seem surprised when asked to add the breakfast rate); The Protea Hotel group quotes day by day rates, and the reservations staff struggle to quote an average rate, making it tedious to obtain quotes from them, as they have to quote the average rate and then add the breakfast rate. The Portswood/Commodore Hotels, Bay Hotel/Village & Life, and Newmark Hotels group have the same switchboard for different hotels, and even if one dials the specific hotel selected, one is asked which hotel one wants to book at!  For hoteliers it must be frightening to hear that not one of the 29 hotels called had a call to action, in encouraging one to make a booking, given that Cape Town has the best hotels in Africa.

Half the hotels have decreased their rates since November 2011, now quoting winter rates.  However, Steenberg Hotel increased its rate from November 2011, by 4%.  Interesting is the 36 % rate increase in the past five months for the African Pride Hotels 15 on Orange and Crystal Towers Hotel & Spa.  The Ambassador Hotel has increased its rate by 27 % since November 2011.  The Protea Hotel Breakwater Lodge has been known for its competitive rates, but has increased them by 24 % for winter, and is no longer the cheapest hotel of those surveyed.      The largest rate decreases since November 2011 were by the V&A Hotel (45%),  Dock House (37%), and the Cape Royale Luxury Hotel (35%).  The rate of the Protea Hotel Fire & Ice increased by a dramatic 107% relative to last winter!  The Commodore Hotel (61%) and Portswood Hotel (45%) also increased their winter rates strongly. Interesting is that the Steenberg Hotel, voted the best hotel in Africa by Conde Nast Traveler readers, ranks 4th on price now,  having ranked at 10th position a mere five months ago.  The Protea Hotel-operated properties generally are at the lower end of the price ranking, being more attractively priced to fill their beds.

The rates were checked telephonically yesterday for today, for the next three days, i.e. 3 – 6 May per room for 2 adults sharing and inclusive of Breakfast per day, so as to compare the rates fairly . We added breakfast to the rates where these were quoted separately.   We have ranked the hotel rates from most to least expensive, and reflect the rate change on the lowest priced room relative to our survey for May 2011 in brackets:

Ellerman House, 5 star, R4590 – R14680. (The 3-room villa was offered at R45441 and the 5-room villa at R68000). Tel (021) 430-3200 (8% rate decrease)

Cape Grace Hotel, 5 star, R4555.10 – R15388 for the penthouse, Tel (021) 410-7100 (1% increase)

Mount Nelson Hotel, 5 star, R3730 – R11290. Tel (021) 483-1000 (24% rate increase)

Steenberg Hotel, 5 star, R3580– R14580. Tel (021) 713-2222 (Not included in May 2011)

One & Only Cape Town, 5 star, R3490 – R58541 for the Presidential Suite.  The non-South African resident rate starts at R4856 Tel (021) 431-5888 (10% rate decrease)

15 on Orange Hotel, 5 star, R2750 – R5370 for the one-bedroom penthouse, Tel (021) 469-8000 (1 % rate decrease)

Crystal Towers Hotel & Spa, 5 star, R2650 – R3750.  Tel (021) 525-3888 (25% rate increase)

Commodore Hotel, 4 star, R2580 – R8040.  Tel (021) 415-1000 (61% rate increase)

The Westin Cape Town, 5 star, R2410 – R40000 for Presidential Suite. Tel (021) 412-9999 (19 % rate decrease)

Dock House, 5 star, R 2396 – R3115. Tel (021) 421-9334 (37% rate decrease)

Table Bay Hotel, 5 star, R2360 – R4760 for South African residents, R2840 – R6050 for non-South Africans. Tel (021) 406-5000 (25% rate decrease)

Twelve Apostles Hotel, 5 star, R2325 – R4565 for Bed & Breakfast, 3-course dinner, movie and popcorn, only for South African residents.  Non-South Africans pay R4165 – R8845 per room and breakfast.  Tel (021) 437-9000 (19% rate decrease)

Portswood Hotel, 4 star, R 2320 – R 3960.  Tel (021) 415-1000 (45% rate increase)

Cape Royale Luxury Hotel, 5 star, R2300 – R10000 for the Presidential Suite.  Tel (021) 430-0500 (35% rate decrease)

The Taj Hotel, 5 star, R2300 – R40000 for Presidential Suite. Tel (021) 819-2000 (5% rate increase)

Queen Victoria Hotel, not graded yet but seeking 5 stars, R2028 – R15000, Tel (021) 418-1466 (8% rate increase)

Bay Hotel, 5 star, R2000- R2800.  Tel (021) 438-4444 (25% rate increase)

Protea Fire & Ice Hotel, 3 star,  R1860 – R2110, Tel (021) 488-2555 (107% rate increase!)

Cullinan Hotel, 5 star, R1850  – R5159.  Tel (021) 415-4000 (14% rate decrease)

Victoria Junction Hotel, 4 star, R 1850 – R 2150 Tel (021) 418-1234 (10% rate increase)

V & A Hotel, 4 star, R1720 – R2170 . Tel (021) 415-1000 (45% rate decrease)

Ambassador Hotel, 4 star, R1590 – R2020. Tel (021) 439-6176 (17% rate decrease)

Winchester Mansions Hotel, 4 star, R1550 – R3550.  Tel (021) 434-2351 (5 % rate increase)

Southern Sun Waterfront Hotel, 4 star, R1550 – R3220. Tel (021) 409-4000 (11 % rate decrease).

Protea Hotel Breakwater Lodge, no star grading, R1445 standard room, R1690 business suite. Tel (021) 406-1911 (12% rate increase).

President Hotel, 4 star, R1306 – R1723. Tel (021) 434-8111 (11% rate decrease)

Peninsula All Suite Hotel, 5 star, R1200 – R3490.  Tel (021) 430-7777 (24% rate decrease)

Vineyard Hotel, 4 star, R1165 – R4270. Tel (021) 657-4500. (Not included in May 2011)

Cape Sun Hotel, 4 star, R1160 – R5920 for Presidential Suite.  Tel (021) 488-5100 (23% rate decrease).

POSTSCRIPT 4/5: Two Cape Town hotels, the Alphen Boutique Hotel (not yet included in this survey) and the Queen Victoria Hotel, are the only two South African hotels on the Conde Nast Traveler Hot List of Best New Hotels 2012.  Frommers.com has selected Steenberg Hotel in its Top 12 ‘Best Vineyards Inns & Hotels around the World’, the only South African hotel on the list.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

What’s On at What’s On Eatery? A new chef, a new menu to come!

The most exciting restaurant news in Cape Town must be the move of Chef Oliver Cattermole of Dash Restaurant at the new Queen Victoria Hotel, to What’s On Eatery at the end of this month, the ideal marriage of superb host Trevor Jordaan with a superb chef.  The restaurant will be serving food with ‘simplistic elegance’, in a homely and hearty environment, and is set to become even more popular than it already is.

Chef Oliver attracted my attention with his most beautiful ‘Alice in Wonderland’ vegetable garden he created with the beef fillet and mash dish at Dash.  Oliver is a quiet man who is passionate about what he creates, and told me about his plans for What’s On Eatery when we met with Trevor yesterday.  He wants to position What’s On as a small neighbourhood eatery, and is looking forward to lifting What’s On to new heights. He will serve simple food, cooked impeccably, and beautifully presented.  His menu is likely to change monthly, and some of the starters include Prawn cocktail, Roast beef salad, Caprese salad, Mussels with cider (his personal favorite), and Oysters with seaweed.  Mains are likely to include Linefish of the day, Monkfish Masala, Breast of lamb, and Pork belly with apple puree, crackling and black pudding soil.  On the Dessert menu could appear delectable items such as Lemon tart (using the Le Gavroche recipe but with an Oliver twist), Chocolate marquise, a Chocolate plate using chocolate by CocoaFair, and Elderflower berries and custard.  The lunch menu will be lighter, with platters of charcuterie, fish, and cheese, as well as soups and gourmet ciabattas.  Starters will range from R35 – R65, main courses from R95 – R165, and desserts around R40 – R45. Gorgeous sorbet palate cleansers will be served.

Chef Oliver grew up in Durbanville, and worked on weekends for George Jardine at the Cellars Hohenhort hotel whilst he was still at school.  He did a kitchen internship with Matthew Gordon at Haute Cabriére Cellar Restaurant for 2,5 years, and worked alongside Scott Kirton, the La Colombe chef.  Chef Oliver left for the UK, and worked at 2-Michelin star restaurant Le Gavroche, in which kitchen Michel Roux jnr reigned. He said it was tough working in a French kitchen, without being able to speak French, but it did give him a good grounding.  The rule of the chef was ‘my way or no way’!  This kitchen influenced Chef Oliver the most, and he owns ten Roux cookery books, and makes his jus and sauces the Roux way.  In this kitchen they do things the old-fashioned way, and here Oliver learnt discipline, punctuality, time-keeping, and being organised, in a kitchen that was run with ‘military precision’. Here he worked with Phil Carmichael, ex-Maze chef at the One&Only Cape Town.  He moved to The Ivy, one of London’s top restaurants with 400 covers, of which Giles Conran once said: “The most fashionable piece of furniture in London is a table at The Ivy”, and worked there for three years.  This restaurant sees VIP’s such as Tony Blair, Tom Cruise, Julia Roberts, the Beckhams, John Travolta, and Elton John eat good British food here regularly. It is one of the ultimate places to be seen, and serves the ‘best of British’ food, Chef Oliver said.  Even Gordon Ramsay used to eat at The Ivy every Friday evening, having beef tartar, and fish and chips. Oliver worked here as Chef de Partie, and was responsible for the vegetables, one of the hardest sections of this kitchen, the menu offering 37 side dishes.

Novelli’s at The London Capital Club, with Jean Christophe, for whom George Jardine worked, was Chef Oliver’s next employer.  This one-Michelin star restaurant serves refined food with clean and sharp lines in its presentation. Foraging was a trademark of this restaurant.  When most of his colleagues left, Chef Oliver left too, working on a Silverseas cruise liner for six months.  Then he spent 2,5 years at Cannizaro House, which was awarded three rosettes by the UK AA Guide, first as Sous Chef and then as Senior Sous Chef.  Foraging here too was important, and ’boutique’ ingredients were sourced in the preparation of modern British food.  A snowed-in Christmas last year made him decide to return to his home city, and he was offered a job by Newmark Hotels, first at their V&A Hotel, and then at the Queen Victoria Hotel, where he and the team of chefs designed the exciting Dash menu.  Chef Oliver says his job as Chef de Cuisine at Dash has broadened his horizons and pushed his culinary boundaries. Chef Oliver is the son of Nigel Cattermole, a co-founder and partner in Siris Vintners, owner of Wines @ the Mill, and lecturer at Varsity College.

Owner Trevor Jordaan is planning a number of changes to coincide with Chef Oliver’s arrival: the downstairs room will be set up as upstairs, with highback chairs, and some other decor upgrades; the counter will be set up as a bar, and bar snacks will be served, such as home-made biltong; a new awning and signage is planned; Chef Oliver will come out of the kitchen after the service;  the opening hours will change to 9h30 – late, without closing in the late afternoon, Monday – Friday, and on Saturday evenings.

POSTSCRIPT 4/10: I have not wanted to eat at What’s On Eatery until new Chef Oliver has settled in, but could not help ordering the new starter Durbanville Asparagus with coddled hen’s egg and soldiers this afternoon, when stopping by for a coffee, excellent value at R45, and beautifully presented.  I met the new sous chef Wesley, who also worked at Dash, and previously at Jardine.

POSTSCRIPT 31/10: Sadly and unexpectedly What’s On Eatery closed down today.

What’s On Eatery, 6 Watson Street, Cape Town.  Tel (021) 422-5652.  www.whatsoneatery.co.za.  Twitter: @Whatsoneatery

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

‘100 Women, 100 Wines’ “frivolous, patronising joke”, wasted tourism spend!

We have previously written about Cape Town Tourism embracing the ‘100 Women 100 Wines’ competition, promoting it actively, and listing it in its ‘Strategic Plan’ as a means to ‘stimulate domestic tourism demand’.   The competition brought 100 women to the V&A Hotel in the Cape Town Waterfront on Saturday for one day, hardly a major boost to domestic tourism, especially as a number of the participants were from the Cape anyway! The wine industry has slated the event as ‘frivolous’, ‘patronising’, and a ‘joke’!

Sceptical as I tend to be when it comes to the marketing activities of Cape Town Tourism, I checked what information was available via Google, as we have not received information about this event as members of Cape Town Tourism.  Not much was written about the competition – only two blogposts by organiser Clare “Mack” McKeon-McLoughlin (why does she not use her real surname?) of Spill Blog, a media release and two website posts by Cape Town Tourism, and three participant blogposts.   Sponsors of the competition were TOPS by Spar, Newmark Hotels (V&A Hotel), Destiny magazine (with a circulation of 26128 ‘black diamonds’), and Cape Town Tourism. The aim of the competition was to generate “South Africa’s Best 100 Wines” list, a ludicrous claim made by Cape Town Tourism in its media release.

The competition premise was that 80% of women buy wines in supermarkets, thus making the brand decision, which is largely made on the basis of word of mouth recommendation by friends.  On the basis of this statistic, Ms McKeon-McLoughlin devised a competition whereby 50 women could enter, by motivating by e-mail why they and a friend should be invited to be a ‘judge’ in a wine competition “where you choose and pick the wines that you prefer, wines that suit your palate and mood, and that you would be more than happy to recommend to a friend”. The ‘judging’ took place at the V&A Hotel in the Waterfront, with participants having been flown to Cape Town (if not from the Cape); attending a lunch, a cocktail party, and a gala dinner; participating in the ‘judging’; and spending the night in the V&A Hotel.  About 30 % of the group of hundred women were from Cape Town and the Winelands, judging from Twitter. Cape Town Tourism refused to confirm the geographic breakdown.

The patronising media release written by Cape Town Tourism stated that ‘this event will see women from different backgrounds being empowered as opinion leaders in the field of wine, and will set in motion the debunking of the myth that this right is reserved for the connoisseurs and the ‘bourgeois” (who writes stuff like this?!).  Their website post also stated that the participants reflected the South African demographic profile, but the ‘black diamonds’ dominated.  Cape Town Tourism appears to have forgotten that this country has four ‘demographics’, and not just two, as is visible from their delegate photograph. Categories in which wines were selected are ‘Girls Night Out’, ‘Celebration’, ‘Sunday Lunch’, ‘Braai drinking’, ‘The in-laws are coming’, The Big date – romance is in the air’, ‘Long lunch’, ‘Mid-week easy drinking’, Posh Present, ‘Baby it’s cold outside, ‘Bubbly’, and ‘Kiss and Make Up’.  Ten wines were allocated per each of the ten categories, hardly a ‘judging’, and more of a classification of the 100 wines, information not provided as to how the original list of 100 was selected!  The Cape Town Tourism media release quoted its CEO Mariette du Toit-Helmbold as follows: “The innovation of food and wine is an integral part of what makes Cape Town an inspirational city.  We are looking forward to welcoming 100 women from across South Africa to Cape Town, and sharing our best wines and gourmet offerings with them.  Winter is the perfect time to explore our wine culture and our partnership with 100 Women 100 Wines demonstrates our commitment to unlocking Cape Town’s superb winter offering to the domestic market. We look forward to celebrating this as an annual event”! We do not believe that the event met the stated goal at all, as only the food of one hotel was experienced by the delegates, and mainly non-Cape Town wines were ‘judged’!

We asked Cape Town Tourism CEO Mariette du Toit-Helmbold two questions about her organisation’s involvement in the event: what would its benefit be for domestic tourism to Cape Town, and how much did Cape Town Tourism pay for sponsoring the event.  This is the rude response we received on Twitter to our e-mails from Mrs Helmbold (she has not replied to our e-mails about the event):” For info on role in #100women event follow @CapeTownTourism‘s tweets. Event fund = R20 000″.

We question Cape Town Tourism’s sponsorship of the event, which will have gone to the organisers.  If Cape Town Tourism pays R20 000 for each of the 70 local and international events (we did not know that there are so many events in Cape Town in a year) it claims to support, it would be paying a precious R1,4 million, which it could use to greater benefit to attract more tourists to Cape Town by means of fewer, more fundamental events.  It is unheard of for a tourism bureau to pay a sponsorship fee, it being usual for them to just endorse an event, to give it credibility.  One wonders how Cape Town Tourism could have seen so much benefit in the event that they paid for it, and had the time to handle the (poor) publicity for it! It is clear that Cape Town Tourism has little knowledge of the wine industry, and blindly endorsed an event without credibility in the wine industry, and without any tourism benefit.  No local media (radio or newspaper) covered the event.

Mrs Helmbold did not attend the event at all, spending the weekend in Pringle Bay, and Cape Town Tourism’s PR Manager Skye Grove appears to have only popped in at the sponsored event. However, Mrs Helmbold was at great pains to Tweet about the event on Saturday, overstating the ‘benefits’ of the event for tourism to Cape Town as follows:

#100women is supported by @CapeTownTourism as part of focus on building winter brand, food/wine tourism and domestic tourism”

*   “#100women is 1 of many good examples of how partnerships can be used to accomplish much through events without investing a lot of money”.

*   “#100women 100 wines event is 1 of more than 70 events supported by @CapeTownTourism and 1 of earmarked domestic tourism events of year”.

Cape Town Tourism Tweeted ‘comments’ from delegates about how good they felt about being in Cape Town, but these were prescheduled via Tweetdeck, and do not appear to have been ‘live’ comments from delegates, making one question their credibility. In its website post at the conclusion of the event, Cape Town Tourism wrote ‘testimonial’ comments about Cape Town, quoting senior executives who apparently had never been to Cape Town before.   Some ‘justification’ Tweets were sent by them during the weekend event:

*   #100women 100 wines event proving that South African women love their friends, their wine, their food…. and Cape Town” (no delegate Tweets proved this!)

* City Press & Sunday Times at #100women event – this is how we do business. Unlocking CapeTown’s stories through national & int (sic) media” (City Press sent only a Trainee Journalist, and the Sunday Times was represented by their wine writer Neil Pendock, who in fact was one of the organisers!  There were no international media representatives).

*   We are loving the vibe at #100women 100wines. Women from all over SA falling in love with the Mother City and our food and wine offering” (not supported by delegate Tweets)

Proud partners with @NewmarkHotels, @1time_Airline & Tops at Spar of #100women100 wines. All about telling CapeTown’s food & wine stories” (no such ‘stories’ have been seen in the media!).

Pendock is known to be a good friend of Mrs McKeon-McLoughlin, and wrote about the event twice on his The Times ‘Pendock Uncorked’ blog in two days. He was the scorer at a previous round ‘judging’ event, as well as at the weekend event, at which the list of 100 wines was finalised.  He ‘shyly’ discloses in his first blogpost that he ‘advised 100 Women 100 Wines on selection of wines for the event’, vastly understating his involvement, and he makes no disclosure of his involvement in the second blogpost.  He praises  the ‘seminal’ idea of the ‘revolutionary’ competition (these two descriptions seem a gross exaggeration), alliteratingly (as he is fond to do) writing that “Mack” (whose real surname is known to him) gathered ‘ordinary women’ (not ordinary at all, from the descriptions of their careers) from ‘Pretoria, Porterville and Putsonderwater’ (maybe his creativity to alliterate town/city names with Johannesburg and Stellenbosch was limited!).  Pendock gives sponsors 1Time Airlines, V&A Hotel, Destiny magazine, and ‘Spar’ (not getting its bottle store brand correct) a punt in his blogpost, but does not mention sponsor Cape Town Tourism nor brand ‘Cape Town’ in his blogpost at all! Pendock is known as a very critical wine writer, and would have slated such a frivolous competition, had he not been involved in its organisation, especially as the wines were ‘judged’ sighted at the weekend event, his biggest criticism of Platter judging.

On Twitter only 55 Tweets were generated by 15 Twitterers over the two days, a poor tally. The ‘black diamond’ Destiny delegates from Johannesburg appear to not have embraced Twitter yet.  Newmark Hotels probably received the best benefit of the exposure on Twitter, with some Tweets praising its V&A Hotel.  The sponsors airline 1-Time, Cape Town Tourism, and Destiny, and TOPS at Spar came off worst, in receiving no acknowledgement at all from the delegates!   Only eight wines out of the 100 tasted and tested, being Graham Beck MCC, Stellenrust Timeless, Warwick The First Lady, Nederburg Riesling, JC le Roux, Miss Molly, Le Bonheur Sauvignon Blanc, and De Morgenzon Sauvignon Blanc, received Twitter mentions during the tasting. Distell  sponsored the wines for the dinner, and the Fleur du  Cap wines appeared to receive more favourable comments on Twitter than did the wines in the 100 Wines testing collection!

Nigel Cattermole, fearless wine-knowledgeable owner of Wine @ the Mill, laughed about the event, and called it patronising and a joke.  He said that most of the 100 wines in the collection were bulk mass-produced wines, being ‘mediocre to poor’‘There is no providence in these wines’, he added.

The ‘100 Women 100 Wines’ competition is a farce in more ways than one: The results, in generating a ‘Top 100 best wine list for women’, will hardly be an accolade winemakers would strive to achieve, not having any credibility.  Cape Town Tourism’s involvement in the competition is questioned, given that its energy should be focused on attracting as many tourists to Cape Town as possible, a group of 100 (of which many were from Cape Town or Stellenbosch anyway) making only a negligible  impact on tourism in our city, if any at all, given that the delegates stayed at the V&A Hotel, had all their meals and drinks there, and all activities took place at the hotel, meaning that there was little spend by them in the rest of the V&A or in Cape Town. The association with the competition is a serious dent to the credibility of Cape Town Tourism, in supporting a competition that is patronising to women; is frivolous and lacking credibility in its results; was poorly marketed; benefits the Winelands more than Cape Town; does not meet its intended goal of growing ‘domestic & intl (sic) markets’; does not meet the goal of ‘building winter brand, food/wine tourism and domestic tourism’, and makes no contribution in addressing the tourism crisis in Cape Town!

POSTSCRIPT 31/8: Cape Town Tourism has sent us a comment in reaction to this blogpost, in the name of ‘Thandiwe’, with a false e-mail address thandimotse@yahoo.com, in defence of Cape Town Tourism’s sponsorship of the ‘100 Women 100 Wines’ event, using similar yet contradictory information contained in its Media blogpost and a Tweet about the event.  A Google search confirmed that the only reference to ‘Thandiwe Motse’ is from two mentions on the Cape Town Tourism website.  We have not allowed the false comment, and we are surprised that Cape Town Tourism’s PR department would stoop so low in trying to justify their involvement.

POSTSCRIPT 1/9: The latest Spill blogpost brags about the success of the ‘100 Women 100 Wines’ event, quoting all feedback it has received on Twitter and its blog, even from its co-organiser ‘Dr Neil Pendock’!  Interestingly, the blogpost refers to ‘Thandiwe Moitse’, with a different spelling of the surname compared to the way Cape Town Tourism spells it.   There are no Google entries for this business executive, on either spellings of her surname!  The Cape Town Tourism spelling in its Tweets and media blogpost is the same as the spelling in the Comments posted to this blogpost!

POSTSCRIPT 3/9: A ‘judge’ of the first stage of the event, who was given a voucher for a meal at Societi Bistro by the organisers, and who expressed her dissatisfaction on Twitter with the poor quality of the meal and the service, was called by Mrs McKeon-McLoughlin and asked to remove her Tweet, as she had promised Societi Bistro that they would receive good publicity if the restaurant donated the vouchers!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Condé Nast Traveller guides tourists to Cape Town, with glaring errors!

A ‘Cape Town’ Google Alert two days ago alerted me to an(undated) Condé Nast Traveller  ‘Guide To Cape Town’, a twelve page listing of accommodation and restaurant recommendations, as well as containing suggestions for shopping, what to do, and what to see in Cape Town.  While all publicity is good for our city, it is interesting to read one of the world’s most highly regarded travel magazine’s tourist suggestions, and to note how out of date the guide is, and what blatant errors it contains.  One would have thought that Cape Town Tourism would work with the publisher of such a Guide, to check the accuracy of the content before it is published!

The introduction to the Guide is short and sweet: “With the striking Table Mountain as a backdrop, beautiful beaches and a relaxed and cosmopolitan atmosphere, it is no wonder Cape Town is attracting more visitors than ever.  Fortunately, there are enough stylish and affordable places for every visitor to stay in, ranging from chic boutique hotels in the city centre to out-of-town mansion houses.  The city also boasts historical buildings, interesting museums, shopping malls, restaurants, jazz cafés, theatres and nightclubs. On top of this, there are excellent surfing beaches and charming vineyards along the pristine coastline, and the spectacular Cape of Good Hope 70 km south of the city”.  Two observations: This description of Cape Town says “beauty”, long the positioning for Cape Town, but one that Cape Town Tourism has thrown away for the city, now focusing on ‘Inspiration’ for the city!  Second, the first glaring error is made, in writing about the inaccurate distance of the Cape of Good Hope from the city! 

*  Accommodation establishments are recommended across various price levels, denoted with £ symbols, up to 5 for the most expensive.  Interestingly Newmark Hotels’ Dock House, the Cape Royale Luxury Hotel, and the One&Only Cape Town are denoted at £££££, but the exact rate range is not defined.  However, Dock House dropped its rates by about 28 % recently, which is not reflected.  The Cape Grace Hotel was the city’s second most expensive hotel in the Cape Town hotel rate survey  we conducted earlier this month, but was given a ££££ rate rating by Condé Nast Traveller, as are No 7 Glen Beach, and the Table Bay Hotel.  Even more oddly, Ellerman House was the most expensive hotel in our survey, yet is indicated at only a £££ rate level, together with Ezard House, The Mount Nelson, the Grand Daddy (clearly not in the same price league), the Twelve Apostles Hotel, and POD in Camps Bay.  The Cellars-Hohenhort Hotel is rated at a ££ rate, odd for this very upmarket 5-star hotel, with the Hout Bay Manor, and the Bishop’s Court.  The most affordable rate recommendations are Head South Lodge, Hemingway House, Ikhaya Guest Lodge, Kensington Place, La Splendida, Les Cascades de Bantry Bay, Rosedene Lodge, The Walden House, and Welgelegen Guest House, with vastly varying rates in this most ‘affordable’ category.  We miss the über-trendy new Queen Victoria Hotel in this list. No ‘World Cup hotels’ are listed at all.

*   Restaurant recommendations are even more interesting, being Beluga, Blues (‘one of Cape Town’s best-known eateries’, says the Guide!), The Codfather, La Colombe (‘considered by many to be South Africa’s finest‘), Den Anker, Haiku, Giovanni’s Deli, La Perla, Mano’s, Noon Gun Tea Room & Restaurant, and Tokara (‘lots of springbok and ostrich, but also pasta and seafood’, probably describing the Tokara under the chefmanship of Etienne Bonthuys, who left almost a year ago.  Also, the restaurant is not in Cape Town!).  The list seems old as well as old-fashioned, and does not capture the exciting new city restaurant openings such as The Test Kitchen, Dash, Hemelhuijs, Caffe Milano, What’s On EateryLa Mouette, and Dear Me, and clearly is dated, based on the Tokara description.  Some of the restaurant recommendations included in the list are odd!

*   Nightlife recommendations are Marco’s African Place (for its jazz, and ‘indigenous and international cuisine with a smile’), and Marimba’s Cigar Bar in the Convention Centre.

*   Recommended attractions to see are Robben Island, the Two Oceans Aquarium, and Jazz at the Winchester Mansions, the latter hardly being a tourist attraction!

*   Recommended things to do are Camps Bay beach (except when the south-easter blows, the Guide qualifies), Clifton, walking, the City Bowl (‘a 15-minute drive from Cape Town city centre’!), Fourth Beach (mentioned again, even though mentioned under ‘Clifton’ already), Green Point, and Sea Point. Oddly, there is no mention of going to Cape Point or up Table Mountain, or even to Signal Hill, nor take the popular Hop On Hop Off bus!

*  Shopping recommendations are Belafonte (men’s clothing), Billie Boutique, African Image, Okha, The Plush Bazaar, Dolce and Banana, Olga Jewellery Design Studio, Peter Gilder, Greenmarket Square, the Waterfront Craft Market, and the ‘Victoria & Albert (sic) Waterfront’ (after 20 years of being in existence, this error is unforgivable)!   One wonders if the outlets mentioned are Cape Town’s finest.  A pity is that none of the lovely design outlets on the Cape Town Design Route are mentioned. 

*  In the section of how to get to Cape Town, the Guide does not even get the name of Cape Town Tourism correct, calling it ‘Tourism Cape Town’, on the basis of its web address!  It encourages visitors to visit the Pinnacle Building and other branches.  We urge Cape Town Tourism to provide correct details of its name to Condé Nast Traveller!  The Guide adds in this section: “avoid the tourist influx during December and January, when accommodation is expensive and hard to find, and stay clear of the gales from September – November”!  This is a very scary sentence, and is enough to wipe out the mainstay of the Cape Town international tourist support, with the inaccurate information about the ‘tourist influx’ (a window of 26 December – 3 January only), and the description of the south-easter is exaggerated and the time period mentioned not accurate!

*  A gross error in the Travel Information section is the reference to the languages ‘most commonly spoken’ in Cape Town are English, Afrikaans, Sesotho (!), isiXhosa and isiZulu(!).  It also lists Ascension Day as a public holiday (long been abolished).  Food that is popular is described as meat, especially sosaties (incorrectly described as ‘curried lamb chops’), ‘boerwors sausage’ (sic), and cuts of ‘springbok, kudu, bush-pig and eland cooked over wood coals’, a joke!  Fish, especially crayfish, is also on the menu, and ‘South Africa produces excellent wines, too’, says the Guide  An ‘interesting fact’ listed is that the country used to have two official languages, and now there are 11, it writes!  ‘Compulsory reading’ for future visitors to Cape Town is “Nelson Mandela’s autobiography Long Road (sic) to Freedom”!

The numerous errors and out-of-date information contained in the Condé Nast Traveller  Cape Town Guide are not only unforgivable for such a prestigious and influential travel publication, but are also damaging in their reference to the wind and New Year season.  One wonders whether the compiler of this Cape Town guide ever came to Cape Town, based on the geographical inaccuracies it contains!   Cape Town Tourism’s PR department should urgently address the inaccuracies in the Guide, when it has time in-between its incessant Tweeting!

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter:@WhaleCottage

Hotel Review: Queen Victoria Hotel chic and classy – fit for a Queen!

The Queen Victoria Hotel, which opened about a month ago in the business section of the V&A Waterfront, is a chic and classy addition to the accommodation collection in Cape Town, and is a unique tribute to Queen Victoria, after whom the V&A Waterfront is named, with her son Alfred.   I felt like a queen for the stay with the royal treatment we received, it co-inciding with Mother’s Day.

A Google search led me to a review of a biography of Queen Victoria, and I learnt from it that Queen Victoria ascended to the throne in 1837 at the tender age of 18, and was a short (“less than 5 feet tall”) and feisty lady, who took to wearing “black robes with white caps and veils” after the death of her husband Prince Albert.   These two colours, to which Newmark Hotels’ consultant interior designer Francois du Plessis has added a modern silver and grey, and regal shades of lilac/purple, create the stylish interior of the hotel, developed out of the original office building of the V&A Waterfront management company by architect Tarryn Cohen of Peerutin Architects.  It is hidden to the Waterfront visitor, and that adds to its charm in not being in the midst of the V&A hustle and bustle.

One is greeted at the dramatic black marble entrance by a doorman, and the reception desks are immediately visible at the entrance.  We were welcomed by GM Bobby Pringle (ex-Oyster Box), who was the Duty Manager for the day, and we were impressed to be taken to our room by him personally.  He was meticulous in showing us the room directory, the tea/coffee facilities, the mini-bar, the bathroom amenities, telling us what one could take home, and the free internet service.  The comfortably-sized rooms (40 – 50 sq. m) have grey walls, discreet white bedding, a lilac couch, a silver headboard to the comfortable bed, beautiful silver raw silk curtains, a crystal chandelier, and black furniture, while the bathroom is in black and white, with touches of silver and grey, and quality linen bathrobes are hung here.   There are three showers in the bathroom, one over the bath and two in the shower, the hand-held one having a wonderful strong flow.  A large drawing of Queen Victoria is in every room, a clever way of communicating the hotel brand name.  Being new, everything in the room was in perfect working order. The rooms have double-glazed doors to ensure that the minimal Waterfront sound is heard in the room.  A nice turn-down touch was the colour-matched black macaroons with white filling, placed next to the beds, continuing the colour theme.

The triple-volume entrance hall is dominated by the regal purple carpet, a modern glass lift, a beautiful curved stairway made from Corian, with marble steps, and a 30 year old bonsai imported from Japan.  It leads one to the bar and lounge area, where a homely gas fire is lit on chilly nights, and from which one can see Dash restaurant, which serves the best meals in Cape Town.   The bathrooms near the bar are done in black with silver basins, one of the nicest I have seen.

Neil Markovitz, Managing Director and hands-on driving force of Newmark Hotels, is proud of his new 35-room addition to his hotel portfolio, developed at a cost of R53 million, and he has cleverly appointed Alton van Biljon (ex-Balducci) as the Food & Beverage Manager for all three his Waterfront properties (Dock House and V&A Hotel too), as well as Executive Chef Stephen Templeton.  Both are charming assets to his business, as is the creative and talented chef Oliver Cattermole. The lounge/bar at the Queen Victoria Hotel is the type of place one can pop in for a coffee, and the staff already know about my preference for frothy cappuccinos.  Outside of lunch and dinner times one can order from a 24-hour menu, which is available to the hotel guests, whether one is staying over or not.

Breakfast is served in Dash, and was a most beautiful display on a striking silver table, of fresh fruit, citrus fruit compote, berry compote, breads, salmon with capers and lemon, cold meats, cheeses, three cereals, three yoghurts, a beautiful stand with pre-made cereals, and yoghurt and custard treats, nuts, croissants and more.  In addition, an a la Carte menu is available, with interesting names of cooked dishes which relate to the Newmark Hotel properties: Royal Breakfast is salmon on a bagel; Dock House is bacon, mushroom and scrambled egg; V&A is fried egg, bacon, sausage, potato and onion rosti, and baked beans; Nautilus is poached haddock and kipper, served with poached quail eggs; Forum is a vegetarian Eggs Benedict, made from duck eggs, with creamed spinach and a herb hollandaise sauce, served on an English muffin, which we had, on the recommendation of Restaurant Manager Darren; Cape Breakfast is an omelette with a range of filling choices; and Waterfront is bacon served with raisin toast, warm maple syrup and crême fraiche.  Breakfast costs R250 for hot and cold breakfast, and R 135 for the Continental only, if one is not staying at the hotel.

Parking is available inside the Waterfront business area.   Anything one may need, that the hotel may not have, can be sourced from one of the two other Newmark Hotels’ properties in the Waterfront – for example, I wanted firmer pillows, and these were made available from the V&A Hotel.  The hotel check-in form gave me a fright, when I saw seven clauses in literal fine print, written in heavy legalese, which would no longer be acceptable in terms of the Consumer Protection Act. I panicked when I was asked by the receptionist to hand over my credit card for a R500 pre-authorisation for ‘incidentals’.  I wasn’t planning on having any extras, was staying for one night only, and paid for my dinner at Dash immediately, so this request was waived.  I was staying at the hotel on a complimentary basis, having attended an invited media lunch at the V&A Hotel OYO restaurant  last summer, and all guests were given a voucher for a one night stay at the Queen Victoria Hotel.   I was impressed with a feedback card which was placed in the room, signed by Markovitz and which one posts to him, providing feedback on Reception and Porterage, Room appointment and Housekeeping, the Restaurant, Bar and Room Service, and the Spa and Gym facilities (one goes to Dock House for these).

I feel at home at the Queen Victoria Hotel, being a frequent visitor to its lounge already, and am made to feel very special every time I am there.  I predict Dash will become an Eat Out Top 10 restaurant in 2012.  The hotel is offering a winter and opening rate until 31 July, at R1875 per room, including English breakfast, an amazing price when one sees that many other 5-star Waterfront and Cape Town hotels charge more than double this rate. 

Queen Victoria Hotel,  Portswood Close, Portswood Ridge, V&A Waterfront, Cape Town. Tel (021) 418-1466.  www.queenvictoriahotel.co.za

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter:@WhaleCottage

Restaurant Review: Dinner at Queen Victoria Hotel’s Dash is dashing!

I was invited to try out the 34-seater Dash restaurant in the Queen Victoria Hotel, which only opened in the Waterfront on Saturday, last night.   Chef Steven Tempelton is the leader of a creative team at Dash, whose food not only was visually appealing, but excellent too, and was responsible for a most dashing dinner.  Dash is one of the best fine-dining restaurants in Cape Town, and an Eat Out Top 10 Restaurant coontender for 2012.

The 35-bedroom Queen Victoria Hotel, previously the V&A Waterfront company head office, cost R53 million to transform into 5-star luxury, and the interior decor was done by master ‘craftsman’ Francois du Plessis, who has also just done Dear Me restaurant.  Cleverly, Newmark Hotels MD Neil Markovitz has arranged for the nearby Everard Read gallery to hang some if its artists’ works in the hotel, benefiting both parties. Dash has been honoured by a dominant work by Beezy Bailey.  The work is called “The Storm has passed”, and reflects the style of food created at Dash.  The back of the painting has a poem by Bailey:  “As the storm cleared/The dove escaped the cat’s claws/While the blueberry elephants passed by./As God’s tears hit the sky,/they turned into flowers”.

I was welcomed on arrival in the lobby, in which the 30-year old bonsai imported from China holds centre court, by Food & Beverage Manager Alton van Biljon, whom I had already seen in action last week, when I popped in for a tour around the hotel, led by Markovitz and the hotel’s PR consultant Ian Manley.  Alton has always been a most charming host when he worked at Balducci in the past four years, and has impressed with his knowledge of and passion for wine.  He started his career in retail. He moved into hospitality, and worked at Belthazar and Poplars before managing Balducci.

Chef Stephen Templeton grew up in Somerset West, and has been the Executive Chef at Sun City and the Mount Nelson Hotel.  He also was head of a team of 47 chefs at Harrods, the largest Food & Beverage operation in Europe, he said.  After a four year period in running Four Oaks guest house and restaurant in Montagu, he had an opportunity to sell it, and move back to Cape Town. It was in this time that he was approached by Newmark Hotels to become Group Chef, mainly responsible for their restaurants at the V&A Hotel, Dock House and Queen Victoria Hotel, all in the V&A.  Chef Stephen says that he was hands-on in the development of Dash, in sourcing its crockery, cutlery and glassware, in developing a fine winelist, and creating the unique menu.   The name for the restaurant was the result of a five hour brainstorm with the hotel’s executive team, and it was Ronan Jackson from the design agency that suggested the name, after Queen Victoria’s spaniel.  Chef Stephen and Francois du Plessis worked together to create a ‘New York sexy’ interior and menu that complement each other, and Du Plessis has said that it is the first time that his decor has been so well matched by a menu.  Chef Stephen is aiming at presenting ‘sophisticated, stylish, contemporary yet simple food’ at Dash, which he more than achieves.  He wants the food’s personality to shine through, not that of the chef.  Chef Stephen has an interesting team of nine chefs in the kitchen, with an average age of 24 years.   We laughed when we discovered that there is a Chef Jamie and a Chef Oliver in the kitchen.  I met Chef Oliver Cattermole, who created the ‘Alice in Wonderland garden’ of vegetables that is served with the beef fillet.  He worked at one-Michelin-star Novelli, and at The Ivy in London.  All staff have been taught to make coffee, and have tested the menu, to allow everyone to assist guests, as if one were in a guest house and not in a hotel, Chef Stephen said.  The waitress looking after me was Coral, and was honest in saying that she has just finished studying, and that Dash is her first job.  She was sweet, willing to execute every request, but still lacked some knowledge on how the magic is created in the kitchen.  She went to ask the kitchen all my questions. The staff wear a white shirt with the Queen Victoria Hotel logo on it, black pants and a white Dash-branded apron.

The welcome was warm, with Alton taking me through to the lounge, where I was invited to have a drink.  I chose a coffee.  Chef Stephen was happy to hear that I had starved during the day, in anticipation of the dinner.  Vegetable crisps were brought to the table as a snack.  I asked Chef Stephen what would happen if the 34-seater would run out of space in the 35-room hotel, and he assured me that they would pass the business on to the other Newmark Hotel restaurants in the Waterfront. Chef Stephen sees Dash operating in the league of The Roundhouse, The Test Kitchen and Aubergine

The restaurant has a black tile floor, an impressive black marble surround fireplace dividing the lounge/bar area from the restaurant, beautiful silver curtains, and a wonderful view onto Table Mountain.   The Beezy Bailey is the only colour splash in the room.  The tables are black metal, made by ‘in’ designer Gregor Jenkin I was told by Francois du Plessis, with white leather chairs.  There are no table cloths, but a good quality serviette, with very heavy and solid Sambonet cutlery imported from Germany, the first time I have seen this locally.  The glassware is excellent.  There is a little candle, and rather ordinary tiny white salt and pepper cellars, probably superfluous anyway, given the excellent food, not requiring seasoning.  The only criticism I shared with Alton was the music selection, being heavy jazz initially, and sounding hotel-like generally.  I reminded him of the great music one hears at Belthazar and Balducci.  The bar is lit with purple lighting at night, and bounces off the bar chairs, creating an interesting visual affect as one enters the bar area.  The colour of the lighting changes throughout the day.

I chose a starter of confit of crayfish on a cucumber sockle with a coriander and paw paw salad (R145).  The impressive part of its presentation was the paw paw crisp, creating a centerpiece to the starter, and tasting sweet and crispy.  Chef Stephen explained that paw paw is liquidised, then glycerine is added, it is baked for nine hours, and then thin slices are cut to create the crisp.  The cucumber was as fresh as could be, as was the salad, the paw paw in it echoing the crisp.  Sorrel foam completed the presentation.  No sauces got in the way of the natural fresh taste of the elements of the dish. No fish knife was served with this starter.  Other starter choices, ranging in price from R55 – R145, include beetroot cured salmon, oysters served on seaweed, wild mushroom ragoût, Ceasar salad, seared foie gras, and caviar (SQ).  The surprise was the most amazing sorbets that were served, and I was allowed three: I chose the Tomato Granite, to which Coral added vodka; a most refreshing Lime & Lemon; and the most amazing Rose, complete with its own rose petals dipped in egg white and crystallised.  The sorbets cost R25 for a choice of three.

The main course choice of Grilled fillet of beef with herb mash and spinach purée with vegetables and port jus (R140) has created a stir.  This menu description does not do justice to the amazing creation that arrived – three slices of fillet on mash, but it was the presentation of the vegetables that created the ‘wow’ response, dubbed by the staff as the ‘Alice in Wonderland garden’, an amazing symphony of carrot, tomato, mushrooms, orange-coloured mini corn-cob, baby radish, baby aubergine, baby turnip, sheets of cauliflower stalk, and tomadillo (tasting of tomato with the texture of aubergine, looking like a green gooseberry), so beautifully presented.  Chef Oliver called it ‘psychedelic vegetables’, and told me that he sources them from the Magic Man in the Karoo.  Main courses are reasonably priced, some being cheaper than the starters, and range from R95 to R145 for roasted sea bass, lobster tortellini, venison, tomato and beetroot tart, scallops, lamb noisette, and duck confit risotto.  The dessert list consists of four options, ranging from R50 – R70, in addition to a Cape cheeseboard (R115), and I chose the Pimms jelly, mint bavois and strawberry sauce, beautifully presented with a long elegant spoon, and well paired with a glass of Silverthorn The Green Man sparkling wine (made by Steenberg GM John Loubser in his private capacity). Other dessert options are chocolate fondant, coconut panacotta, and liquorice macaroons.  Coral brought a cappuccino made with Origin coffee to have with the dessert, and a sweet touch was a jug of extra froth, showing that Alton must have read a Tweet of mine a few days ago about the extra froth a waiter had brought me at Salt Deli, also a Newmark Hotel property.

Alton indulged my love for Shiraz, and poured a glass of Quoin Rock 2006 (R208 per bottle), with violet notes.  Coral brought tap water with an ice bucket and slices of lemon.  The winelist is impressive, bound in grey leather, with the hotel logo on it.  Champagnes and MCC sparkling wines are at the back of the winelist, normally found at the front.   Each wine variety is described, and the origin and vintage of each wine is presented, as are the tasting notes for each wine, generated from a tasting panel’s evaluation of each of the about 100 wines listed.  This is a future Diner’s Club Diamond Award winelist candidate.  The champagnes start at R 940 for Guy Charbaut Select Brut NV, going up to R3500 for Dom Perignon Vintage. Veuve Cliquot Rosé, Billecart Salmon Brut Reserve, and Pol Roger Brut Reserve are also available.  MCC’s start at R200 for Moreson Solitaire, with High Constantia Clos Andre costing R445.  Shiraz choices start at R 205 for Raka Biography, up to R 1390 for Saxenburg SSS Shiraz 2005. The wine-by-the glass policy is interesting – there are no prices for these, but one can order any wine on the list by the glass, within reason, and then Alton and his staff will try to sell the rest of the bottle to other guests.

If there is one taste at Dash that I will never forget it is that of the Rose sorbet – a taste I have never experienced before.  Dash is excellent, and perfect, and I know that the music selection will be addressed, as will the waiters’ food knowledge evolve.  They are so many items on the menu to return to, to try out.  From photographs of the other menu items it is evident that each dish is a work of art in presentation alone. The kitchen closes at about 22h30, but one can pop in at the 24-hour Dash bar for a drink, a coffee or even a dessert, ordered from the room service menu, after the kitchen has closed.  After being a loyal V&A Waterfront shopper for twenty years, it is refreshing to have such an excellent quality restaurant so close by, yet away from the hustle and bustle of the commercial Waterfront area.  I salute Newmark Hotels’ MD Neil Markovitz and his team in creating such an exceptional restaurant.

POSTSCRIPT 14/4: I went back to Dash for a quick coffee and more sorbet, and to show my colleague the Queen Victoria Hotel and Dash restaurant.  Restaurant Manager Darren looked after us, and organised the extra cappuccino foam on the side, from reading this review.  The hotel is almost booked out with delegates from Brazil attending a Tupperware conference.

POSTSCRIPT 8/5: Staying over at the invitation of the Queen Victoria Hotel presented an opportunity for me to introduce my son to Dash, which he was very impressed by.  Food & Beverage Manager Alton van Biljon was most generous in offering us a bottle of Hartenberg The Stork Shiraz 2005, knowing my love for an old-style shiraz.  The chef sent out two complimentary dishes to those we had ordered: the appetizer was a tomato, basil, and mushroom dust, served on a heavy slate plate, reminding me of the work of Eric Bulpitt, previously of Jardineand now at The Round House.  We both ordered a filling starter of wonderful wild mushroom ragout in puff pastry, served with green beans and bearnaise (R65).  Alex had the beef fillet with the ‘Alice in Wonderland vegetable garden’, while I ordered Springbok loin, carrot purée and turnip gratin (R135).   We shared a trio of Rose, Lemon and lime, and Orange and citrus sorbets (R25).   The chef sent out a complimentary pannacotta and lemon sorbet for usto share.   A wonderful evening, once again with an excellent meal, and charming and highly-impressive service by Alton.

POSTSCRIPT 15/5: I returned to Dash with Carole, my colleague in Hermanus, and we were well looked after by Restaurant Manager Darren and Chef Oliver Cattermole.  I tried the Duck Confit Risotto with citrus and herb potpourri, the potpourri containing tea, dried duck (tasting like biltong) and herbs, and served in a separate bowl, which I sprinkled over the risotto.  Carole had the Beef fillet and the ‘Alice in Wonderland’ vegetable garden.  For dessert we had the Chocolate Fondant, which oozed Valrhona chocolate sauce when we opened it, with orange ice cream, a beautiful presentation.  I had my cappuccino with a jug of extra foam, always a nice touch! It was great to meet One&Only Cape Town Hotel Executive Chef Jason Millar, who was celebrating his anniversary at Dash, and to hear a chef’s reaction to the food of another chef – he was most complimentary.  Chef Oliver Cattermole is the driving force in the Dash kitchen, in my opinion, and has created a vegetable and herb garden on the roof of Newmark Hotels’ V&A Hotel, from which he will harvest for his kitchen in future.  

POSTSCRIPT 25/5: Another lovely lunch with excellent service at Dash today, spoiling my friend Jenny to a birthday lunch.  She was surprised to receive a birthday card from the hotel, and a surprise chocolate fondant dessert with her cappuccino.  Jenny’s Beetroot cured salmon with horseradish apple slaw was beautifully presented.

POSTSCRIPT 1/7: Today I took Trevor Jordaan for a birthday lunch at Dash.  I ordered a Cape Malay butternut velouté, while Trevor had a chicory and pickled pear salad, both beautifully presented.  Happy to hear how well the restaurant is doing, and has appointed an Assistant Manager Andrea.

POSTSCRIPT 3/8: Sadly, Restaurant Manager Darren Morgan left the hotel on Monday.  F&B Manager Alton van Biljon has taken a leave of absence, and his return date is uncertain, if he returns at all.  Andrea confirmed this evening that lunch will not be served at Dash for the time being.

POSTSCRIPT 12/8: I had the Mushroom Ragout again this evening, and the pastry casing was tough, and the size of the dish has definitely shrunk.  No Andreas Shiraz was available, which I had tried at Dash for the first time a month ago, when Michael McKenzie and I popped in. The waiter asked how I enjoyed the dish.  I said I didn’t, due to the shrunk size and tough pastry, to which he confidently retorted that the perfect pastry casing is tough! Chef Jamie was in the kitchen this evening. I shared the problem with Hostess Connie, and she apologised.  The waiter told me that the kitchen was sending out a second Ragout, but Connie arrived with the bill, having taken the Ragout off it, saying that the waiter had told her I didn’t want the replacement Ragout.  I got up and left in disbelief at this comedy of errors, the first evening of serious dissatisfaction at Dash.

POSTSCRIPT 25/9: We had a ‘last supper’ at Dash this evening, one of the last nights that Chef Oliver Cattermole will be in the Queen Victoria Hotel kitchen, before he starts at What’s On Eatery on Saturday.  I chose the Foie gras with apple, excellent, but pricey as a starter at R140.  My son enjoyed his Duck risotto (R125).  The Rose sorbet no longer is dark pink, as photographed above, and doesn’t taste as amazing as I remember it. Service efficient but functional, and the personal touch has gone. Excellent Andreas Shiraz 2008 now my favourite Shiraz.  Sad to see us being only one of two tables.  Despite being told in early days that all wines on the winelist are available by the glass, the limit is that only bottles under R300 may be opened for wines by the glass.

Dash Restaurant, Queen Victoria Hotel, Portswood Close, Portswood Ridge, V&A Waterfront.   Tel (021) 418-1466.   www.queenvictoriahotel.co.za (The Dash menu and winelist are now listed on the website, but the Image Gallery does not contain enough photographs to reflect the amazing creativity of the Dash chefs).

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Twitter: @WhaleCottage

Restaurant Review: Dear Me is green and blooming impressive!

I was not sure what to expect from Dear Me restaurant, which opened about three weeks ago in the city centre, from its name.  When it got a thumbs up from Michael McKenzie, whose judgement I value, we decided to have lunch there last week. 

From outside on Longmarket Street one cannot appreciate what creativity is inside the three storey building, having a demure canopy with the Dear Me branding on the outside, and that is it.  One enters a spacious open plan restaurant, which leads to a small deli space as well as the counter on which the coffees are made by barista Nash.  The overall colour scheme is green, with green plastic moulded chairs, and a fun green flower pattern running from the bottom of the wall, even painted over mirror tiles.  Magazine and newspaper holders have been erected onto the columns, a clever use of space.   Even more interesting are the herb holders attached to the ceiling, each holder with a different herb, which can be pulled down, and watered every 10 days or so, the holders being cleverly designed in that they have their own irrigation system.  Similarly chef Vanessa Marx can cut some herbs for her dishes from these holders.  This clearly is a ‘green’ restaurant in more ways than one.  The wall alongside the staircase is a rough brick one, the unplastered effect adding an unusual dimension to the restaurant.

Dear Me and its upstairs bar Tjing Tjing belong to ex-accountant Ilze Koekemoer, very humble about her ownership of this beautifully restored 181 year-old building, which is predominantly painted in grey.  Ilse utilised South Africa’s übermaster interior decorator Francois du Plessis (he does all Newmark Hotel properties, for example, the Queen Victoria Hotel being his latest project).  Ilze says she always wanted to have a restaurant.  She said that she can cook, but that Vanessa does it better.   On the second floor is a little seating area with couches, as well as a boardroom table, with chairs as well as a couch around it for seating, over which a collection of plates has been hung. A large function room in white, including the flooring, the curtaining and walls, leads off the landing.  It is used for Thursday evening dinners, and for events such as wine tastings and art exhibitions.  I loved the crispness of the green chairs, the same as in the restaurant, in contrast to the white.  On this level is a most impressive large painting by Matthew Hindley, which one sees as one comes up the staircase.  Hindley is a graduate of the Michaelis School of Fine Art, and spends time in Berlin regularly.  He has been a disciple of ‘Gesamtkunst’, combining painting, sculpture and drawing, writes Wikipedia.   I was particularly impressed by a smaller painting by the same artist, which was hung in an alcove which was unpainted and looked unfinished, but so by design, and brought out the best of the painting.  On the third level is the Chinese-inspired Tjing Tjing bar, which opens at 16h00, and at which tapas dishes are served when the roller doors of Dear Me have closed after the lunch service.  Clients access the bar from the restaurant entrance, by going upstairs.  The Tokyo wall in this room attracts attention, filled with photographs of a recent visit to Tokyo by Ilze and her husband, and over a part of which the designer has placed a logo.  This loft room is open plan, and has an interesting wood ceiling.  It opens to an outside balcony, with pizza oven, and here one can sit on warm evenings.  The name Tjing Tjing is a ‘South Africanised’ version of the words one uses to toast one’s friends when having a drink, Ilse explained.

There is a strong presence of ex-staff from Caveau in Newlands: Chef Vanessa’s ex-link to this restaurant is a surprise, given the poor image Caveau has, and her wonderful creativity at Dear Me.  She worked for Pete Goffe-Wood previously at his PGW Eat and Kitchen Cowboys, and then worked in Europe as well as in London.  Returning to Cape Town, she worked at Cassia on Nitida wine estate, before joining Caveau.  What is interesting is that Vanessa is a diabetic too, and is working closely with the Netcare Christiaan Barnard Memorial Hospital just up the road in the setting up of a Diabetes Unit.  What was impressive is that the menu offers Dear Me guests vegan, lactose-free, gluten-free and starch-free options, and diabetics can be catered for as well, if Vanessa is informed.   The very efficient waitress Rumby, and the very knowledgeable wine hostess Ronel, are from Caveau Newlands too.  The waitress wore a grey overall with yellow piping and pockets, a refreshing break from the black and white waitress dress one normally sees.  I liked Ilze’s pants, fitting into the decor theme both in terms of design and colour.

The menu feels crisp and new, and this is because the menu is changed daily, with the date identified.  It has a full page introduction of its ethos: “Our aim is to provide you with high quality food reflecting our core values of integrity, respect and diversity in an informal and accessible environment”.  Recognising that not all patrons have the same requirements in what they eat, Dear Me states that “our menu is designed to be flexible enough to always provide options for individual dietary requirements and our kitchen has a can-do flexible attitude”, which we experienced on our visit.  Only fresh and seasonal produce is used, and they follow “artisanal principles and will prepare all our food naturally to ensure maximum benefit to our customers”, preserving nutrients and ensuring goodness of the food that is served.   Dear Me has chosen smaller suppliers who share the commitment of Ilse and Vanessa to ‘sustainable and ethical food production practices’.  The sustainability extends to another ‘green’ side of the restaurant, and it is conscious of its carbon footprint and impact it may have on the environment, and “wherever and whenever we can, we reduce, reuse and recycle our waste”.

The last sentence in the introduction explains the origin of the unusual name of the restaurant: “You should be able to eat with us every day and never feel guilty about compromising your personal food value and beliefs – the ideal was the inspiration for our name, Dear Me”.

The wooden tables have no table cloths, but quality material serviettes.  The cutlery is by Pintino from Italy.  I loved the presentation of the wholewheat and sourdough bread, wrapped in a napkin and held together with an old-fashioned wooden peg, presented on a beautiful green lotus-shaped plate. Nine main courses were offered, and six of these could be ordered as starter portions too.  Each item on the menu, bar the soup, had a wine suggestion, with a bottle and wine-by-the-glass price. Six of the dishes were indicated as having a health alternative.  Michael ordered the roast sweet potato, caramelised onion and goats chevre tart (R45) as a starter portion, very creamy, and the salad served with it had a good dressing, while I had organic Elgin tomato soup, basil and pecerino croute (R35) to start, perfect for a rainy day. 

For his main course Michael had grilled spatchcock quail (R110), and proclaimed it to be delicious, to be full of flavour, and none of the flavours jarred, he said.  I had slow roasted free-range pork loin served with butternut fritters, wilted greens, crispy sage and cooked apples (R98), the pork being somewhat chewy.  It was served with a very serious looking knife.   Other menu options were organic baby fig and shaved bresoula salad (R58/R78); home-cured trout gravadlax (R65/R85); grilled aubergine, curried split pea vinaigrette and feta salad (R46/R66); seared Lourensford trout (R105); and Chalmar beef sirloin (R125).

I could not resist trying the desserts, even though they are relatively expensive compared to the good value starter/main course prices.  I managed to encourage Michael to share a quince and apple crumble topped with shaved almonds, with almond milk ice cream and walnut praline (R50).  We were surprised to be generously served a dessert each, but to be charged for one only, mine coming with diabetes-friendly ice cream, proactively organised by Chef Vanessa, without us having asked for it.  I found the crumble to be a little dry, but liked the quince and apple combination to which raisins had been added, and the ice cream tasted as good as that which Michael would have been served.  Other dessert options were a chocolate torte (R60), lemon posset (R45), rhubarb soft-serve (R35), a selection of local cheeses (R65), and chocolate truffles can be ordered at R10 each.  Nash came to our table once I received my cappuccino (R16), and he spontaneously talked to us about the coffee, which comes from the Espresso Lab at the Old Biscuit Mill, where he did his barista training.  My cappuccino was made from a blend of organic coffee beans from Ethiopia, Brazil and Panama.   He said that the blend makes a full-bodied, distinctive tasting coffee, as the beans are not over-roasted, comparing it to food that should not be overcooked.  There are no additives or pesticides used in the production of the coffee beans, Nash assured us.

The two-page Breakfast menu looks wonderful, and is presented on a pay-for-what-you-choose basis, which is innovative and rarely offered.  Different muesli options, including the wonderful Bircher muesli, cost R 30, and one can add fruit (R18), and/or lactose-free or low lactose yoghurts at R8 each.  A fruit plate costs R35.  Porridge costs R18, to which can be added seeds or nuts (R8), or fruit (R18). French Toast comes in three options, ranging from R35 – R50. Boiled eggs and soldiers cost R22, to which can be added bacon and vegetables, costing R18 each.  Poached eggs cost R45, to which can be added hollandaise sauce (R8). Eggs Benedict, Eggs Florentine and truffled scrambled eggs are also available, the latter costing R70.  Plain scrambled/boiled/poached/fried eggs cost R10 only, while a basic omelette costs R15, to which one can add bacon, charcuterie, smoked trout, anchovies, mushrooms, spinach, capers, avocado and more, the cost of each specified.

Dear Me offers its patrons free filtered tap water.  I liked the wine storage area underneath the staircase, and the attractive impactful storage containers. The wine prices range from R20/R77 for Cape Atlantic Sauvignon Blanc 2010, to R68/R270 for Glen Carlou Pinot Noir 2009 on the menu.  The winelist is bound in a leather holder, and looks impressive.  Each page has the Dear Me logo on it.  There are eight MCC’s, ranging from R43/R170 for Simonsig Kaapse Vonkel to R455 for the Cederberg Blanc de Blanc.  Graham Beck Brut Rosé (R49/R195) and Colmant Brut Reserve (R65/R260) are also served by the glass. There are five Shiraz choices, Rickety Bridge costing R42/R165 and Migliarina R300.  Tamboerskloof Shiraz is also available by the glass, at R49/R195.

Dear Me is one of a number of new exciting restaurants to open, where the focus is strongly on the interior, making a strong visual impression, and allowing one to escape from a busy and stressful outside world.   There was nothing to fault at Dear Me at all, and one could not believe that the restaurant had only been open for two weeks when we ate there.  While it is the type of brasserie at which one would want to pop in regularly, parking (or lack of) during the week is a deterrent, but one is advised to park in the Netcare hospital parking garage on Loop Street.  Dear Me is refreshingly different, admirably green, admirably health-conscious, good value for money, and very friendly and welcoming.

POSTSCRIPT 4/4: I returned to Dear Me today, to finalise the winelist and Breakfast write-up, which I had missed last week, probably in talking too much!   I have added it above.  I had Chef Vanessa’s refreshing Caprese Salad starter portion, with Buffalo Mozzarella and fresh basil (R55).

POSTSCRIPT 14/4: I returned for Thursday dinner, with my colleague Marianna, so that she can recommend it to our guests.  Interior designer Francois du Plessis was having dinenr there, and came for a chat. He told me that Gregor Jenkins made the dining table upstairs, and he also crafted the tables at Dash restaurant at the Queen Victoria Hotel.  One pays R 240 for three courses, which is excellent value, as an amuse bouche and a palate cleanser are brought to the table as well, making it a five-course meal in fact.  If wine is added per course, it costs R 350.  Five courses cost R 350, and R 480 paired with wine.  Ronel looked after us most of the time, the first time that I had met her. Four choices of starter and main course are offered, and three desserts.  For her starter Marianna had the Tataki of yellow-fin tuna with pickled cucumber and ginger, oshi toshi and soy, while I chose the Wild mushroom risotto with parmesan and truffle oil, both outstanding.  The palate cleanser was a thick and creamy ginger and fig sorbet.  Marianna’s main course was Asian broth, kob, shitake mushrooms, noodles, lemongrass, ginger and chilli, a colourful and tasty dish.  I was most impressed with my Chalmar beef fillet, tender to cut, loved the crisp green beans and sand-less spinach with the most unusual glühwein-poached pears.  I didn’t like the gorgonzola cream on the steak, finding it too overpowering and rich.  Marianna had Buttermilk panna cotta with roasted rhubarb compote for dessert, while I chose the cheese platter, which I was less happy with, mainly due to the very dry and hard Melba toast.  I enjoyed a glass of Rickety Bridge’s Shiraz 2008 for R42, and had a small taste of port with the cheese, with the compliments of the restaurant.   The service was attentive and informative. A surprise was the noisiness of the downstairs restaurant, which Francois said he is working on to contain.

POSTSCRIPT 16/2: I have received an e-mail, announcing a new Pantry addition to Dear Me, with home-made breads, also available in wheat-free and gluten free variations, diabetic-friendly treats, relishes, cookies, buttermilk rusks, muffins, almond torte, and macaroons

Dear Me restaurant, 165 Longmarket Street, Cape Town.  Tel (021)  422- 4920. www.dearme.co.za (The website reflects the green interior design theme, and contains the most current menu.  There is no Image Gallery to reflect Chef Vanessa’s lovely food.  The winelist is not on the website.  There is no information about the Tjing Tjing Bar).   Twitter: @DearMeFoodWorld.  Monday – Friday 7h00 – 15h00, dinner on Thursday evenings.  Tjing Tjing opens at 16h00, until late.

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.comTwitter: @WhaleCottage

Restaurant Review: There is no cellar at Sotano by Caveau!

Sotano by Caveau Mediterranean restaurant opened officially today in the newly renovated funky La Splendida Hotel on Beach Road in Mouille Point, near the lighthouse.  Its name has caused confusion on Twitter, as it has been referred to both as Sotano (meaning ‘cellar’ in Spanish) and Sontano (the till slip spells it this way).  Given that the name is to link to Caveau (‘cellar’ in French), the spelling must be the former.  However, there is no cellar visible or accessible to patrons at Sotano!

The restaurant is operated by Caveau, a Wine Bar and Deli in Heritage Square on Bree Street, and At the Mill in Newlands.   The owners are the trio of Jean-Yves Muller, Brendon Crew and Marc Langlois.   It is a surprise that Newmark Hotels, who operate the new hotel, has chosen to contract out the running of the restaurant to Caveau, when it has restaurant interests in OYO (in its V&A Hotel) and Salt Restaurant (in its Ambassador Hotel).   Talk on the street is that Caveau has lost its charm and attraction, and lots of its good staff.  

General Manager of the restaurant is Bruce Philemon, who has worked at Buitenverwachting as Restaurant Manager, at Steenberg as Food & Beverage Manager, and as sommelier on cruise ships, he told me.  Chef Philip Myburgh was previously at Caveau, and before that at 48 on Hout Street, which no longer exists.  He was enthusiastic about his focus on ‘authentic Mediteranean’ food that will be served at Sotano, with an emphasis on seafood and shellfish.  

The wooden deck leading to the pavement, covered to protect patrons from the sun and wind (the south-easter can pump in that corner of Cape Town), with wooden chairs and tables locally made from “French wine barrels”, the imprint on each says, is clearly the most popular space on a good summer’s day.  The problem with the outside seating is that non-smokers have to endure the smoking habits of others.  The beauty of the interior design could be lost to those patrons sitting outside, Inhouse Interiors having constructed a fascinating bar in white with coloured bar stools.  The restaurant section caters for a substantial number of patrons inside, on rainy and windy days.   For ambiance, the restaurant could have done with music.

The restaurant opens at 7h00 every morning and will be serving breakfast until 11h00 every morning.  There are eleven breakfast options, and they seem expensive, but the prices can only be judged on portion sizes.   A health breakfast of muesli, yoghurt and honey costs R50; a charcuterie and cheese platter sounds an interesting breakfast option, at R 55; a salmon bagel with chive cream cheese and smoked salmon costs R60; French toast with fruit and mascarpone (R 55); full English breakfast costs R65; Eggs Benedict R60; and omelettes range from R58 – R70.   After 11h00 the blackboards offer snacking, as well as lunch and dinner options, until 23h00 every day of the week.  The staff are neatly dressed in white branded golf shirts and in grey aprons, with either Anthonij Rupert or Paul Cluver branding.

The Mediterranean menu is written onto two blackboards, and the writing is not easy to read for all menu items.   My eye caught the expensive Caprese salad at R 82 immediately, and in general the prices seem on the high side.  Chef Philip explained that the mozzarella has been sourced from an Italian in Cape Town, who makes the mozzarella from cow’s milk, and the full 100g ball is served in the salad.   Greek salad costs R58.  Oysters cost R 18 each.  Vitello tomato costs (R65), Beef carpaccio (R60), Tomato salad (R60), Fish soup (R70) and Gazpacho (R40).   The Gazpacho was spicy, and consisted of raw tomatoes, baguette slices, red and yellow pepper, as well as herbs, red wine vinegar and lemon juice blended together to make a thick refreshing summer’s day soup, a little on the oily side.   Mains range between R98 (chicken supreme) and R125 (for grilled salmon and poached egg), seafood paella and crumbed veal being the only other options.  One can order flat bread at R20, with hummus (R10) or Tzatziki (R8).   An avocado and feta pizza costs R70.   For dessert one can order fresh watermelon, a summertime treat one rarely sees on a menu (R25), as well as nougat glaze (R28) or lemon tart (R30).

Teething problems were the Cappuccino machine not working yesterday (although the hotel has a 70 % occupancy, and has been open since last week, and invitations on Twitter encouraged one to try the restaurant ahead of its official opening), and the toilet paper running out without any spare supplies.  Waiter training was happening in front of patrons.  A group of four next to me wanted to order a bottle of Pierre Jourdan Brut Rosé (R232), but the waiter offered to bring it by the glass, and the manager had to be called for assistance.   The winelist is not yet ready, but information on the winelist will be added to this review after it is finalised tomorrow.

POSTSCRIPT 16/11:  I went back to Sotano by Caveau this evening, to finalise the winelist information for this blogpost.  When I looked for a table on the deck, I was blocked by Caveau/Sotano by Caveau Operations Manager Ross Stillford, who told me that the three owners of Caveau have decided that I am not allowed to eat at Sotano by Caveau, nor at Caveau, ever again because of the review I wrote about Sotano by Caveau.  To add insult to injury, co-owner Brendon Crew Tweeted about this incident, referred to me as a “bitch” in a Tweet, and continued in disparaging and defamatory vein in subsequent Tweets.  Not a good start to a restaurant that has only officially been open for less than 24 hours!

POSTSCRIPT 22/11:  I have managed to obtain details of the Sotano by Caveau winelist.  Seperated into “Bubbles, Whites, Rose, Reds, Desserts”, it details vintages but not region of origin.   Two sparkling wines (Graham Beck Brut – R49/R195 and Pierre Jourdan Brut – R 38/R150) are offered by the glass.  No champagnes are served.   About ten options per variety are offered, and each variety offers wines-by-the-glass.  Sauvignon Blancs range from R28/R110 for Haut Espoir to R51/R205 for the Warwick Professor Black.  I was interested to see the name of a wine (Parlotones Push me to the Floor), a white blend sold at R116, I had not heard of before, and its red blend ‘sister’ Parlotones Giant Mistake.   Shiraz options range from R25/R110 to R620 for De Trafford CWG 1999.  Magnums are available for Vriesenhof Grenache 2007 (R650), Jordan Cobblers Hill 2000 (R1000) and Meerlust Rubicon 2001 (R1250).

POSTSCRIPT 2/12:  Neil Markovitz, the owner of the La Splendida Hotel in which Sotana by Caveau is located, was most apologetic about the Sotano/Brendon Crew incident when I saw him at the Newmark Hotels function two days ago.  

POSTSCRIPT 4/12: Today we went to have breakfast at Caveau, to try out the restaurant, given the many negative comments it attracted to this blog post.  We were served by the charming Lilly, who brought the breakfast board to the table, and took our order of scrambled eggs (R19) and cappuccino.  The prices were most reasonable, and the coffee was served in Origin-branded cups I have not seen anywhere else.   We were shocked at how run-down the place looked on the outside, with paint peeling off the walls, the chairs wobbly, the tables and chairs not having been varnished for ages, and the Vin d’Orrance umbrellas dirty.  It generally smacked of neglect.   Before we could be served our egg orders, we were asked to leave by the Caveau Operations Manager Ross Stillford, but not before we paid for our coffees!      

Sotano by Caveau, 121 Beach Road, Mouille Point, Cape Town.  Tel 0711962660    www.sotanobycaveau.co.za (website under construction)  Monday – Sunday.   7h00 – 23h00

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com   Twitter: @WhaleCottage

Restaurant Review: OYO Crayfish Special a special summer catch!

One of the specials on the Whale Cottage Spring/Summer specials list  is OYO’s Crayfish special.  Yesterday a group of food and wine bloggers and journalists was invited by Manley Communications, on behalf of their client Newmark Hotels, to enjoy a taste of the Crayfish Special at OYO Restaurant and Cocktail Bar at the V&A Hotel, which costs R185 for 500 gram.  The lunch was perfect for the lovely summer’s day.

OYO means ‘whoa’ in Chinese, a reaction to the food and lovely view from the restaurant onto Table Mountain from the inside tables, and those outside along the quay.   It is also a visual representation of two plates and a glass of wine.  The chef at OYO is Sanel Esterhuizen, relatively unknown, but who has been with the hotel for almost 2 years, and has a wonderful way with the presentation of food.  

Newmark Hotels was previously known as the Ambassador Group, and owns the V&A Hotel, the Ambassador Hotel, the Salt Restaurant, Salt Deli, Salt Vodka Bar, Dock House and the Villa Collection.  The Group is on an expansion trail, having bought the old Splendida Hotel on Beach Road in Mouille Point, and is busy renovating the accommodation and restaurant.  The restaurant will be run by Caveau.  In addition, the Queen Victoria hotel, in a building which has housed the management of the V&A Waterfront, is being renovated and will open for business next year.  

For the second year running OYO has obtained a “7 ton pre-allocation of crayfish”, translating into 14 000 crayfish tails, which will be served throughout summer.   It is unclear how the allocation works, and whether the crayfish served is fresh or has been frozen before preparation.

The wines for the lunch were sponsored by Hartenberg, a wine estate in Stellenbosch that is over 300 years old, and is a founder signatory of the South African Biodiversity in Wine Initiative, expressing its care for the environment.    Its product portfolio includes The Gravel Hill, The MacKenzie Cabernet Sauvignon Merlot, The Stork Shiraz, Weisser Riesling, ‘The Eleanor’ Chardonnay, Sauvignon Blanc, Cabernet Sauvignon, Cabernet Sauvignon Shiraz, Pinotage, Shiraz and Merlot.   The Shiraz has voted the third best in the world at Syrah du Monde, while its Merlot was judged the world’s best in the International Wine & Spirit Competiton in London.   Earlier this year the Shiraz was named the Best New World wine at the Zürich International Wine Competition. 

The winelist on the website contains some typing errors, the only flaw about this good restaurant.  What is most impressive is that almost each of the wines offered is available by the glass and by the bottle, 70 wines-by-the-glass in total, which is most commendable.   More champagnes than local sparkling wines are available, the imported ones costing between R 425 for Moet et Chandon Brut to R 2595 for Dom Perignon. Local bubblies range from R37/R190 for Villiera to R 52/R275 for Pierre Jourdan Belle Rose.  Four Shiraz wines are offered – De Meye costs R35/R125 – Bon Courage Inkara costs R79/R295. 

The starter was the highlight for me, in its beautiful presentation, being a Shellfish Cocktail, consisting of langoustines, prawns, crab, shrimps, mussels and clams, with a brandy crème fraiche served on the side, an unexpected but interesting combination.   It was served with “The Eleanor” Hartenberg Chardonnay 2007. Other starters range widely in price, from R40 for a vegetable soup to R175 for a delicious-sounding abalone risotto.

The OYO special allows one to order the West Coast crayfish in one of two ways.  The grilled crayfish is served with Malay pilaf rice, roasted vine tomatoes and a selection of three sauces – lemon butter, garlic and peri-peri.   The steamed and then cooled down crayfish is served with a summer melon and herb salad and avocado mayonnaise, which was the option I chose.   The crayfish was perfect, and the avocado mayonnaise a most unusual but lovely combination.  The salad was served in a glass, with tiny balls of orange and green melon, slivers of cucumber, radish slices and herbs, making a lovely accompaniment to the crayfish.   It was served with Hartenberg Sauvignon Blanc 2009.  The menu on the website lists the warm crayfish dish at the usual price of R 275, and a seafood platter for two costs R495.   Other main courses are well-priced between R 100 – R120, for steak, duck, springbok, pork belly, lamb and kingklip.

I did not have the dessert, but it looked beautiful too, being a slice of chocolate tart with mulberry (what a unique ingredient!) sorbet and almond rocks, which was paired with the Hartenberg Merlot 2008.  Desserts range from R45 for bread and butter pudding to R75 for Chocolate nemesis.

The service of the staff was attentive, efficient and professional, constantly topping up the water and the wines.  I was impressed when I was greeted by name on arrival outside the hotel at the drop-off zone, by Manager Mark Gers, a most friendly welcome.  

The Crayfish special is excellent value for money for crayfish lovers, and also for tourists who would like to try this South African delicacy.

Disclosure: Guests attending the lunch received a hamper of Hartenberg wines, as well as a voucher to stay in the new Queen Victoria Hotel, opening next year.

OYO Restaurant and Cocktail Bar, V&A Hotel, V&A Waterfront, Cape Town.  Tel (021)  419-6677. www.vahotel.co.za.   Hartenberg Wine Estate : www.hartenbergestate.com

Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com  Twitter: @WhaleCottage