Tag Archives: Santiago

Sweet Service Award goes to the Park Hyatt Mendoza; Sour Service Award goes to Uber Mendoza!


The Sweet Service Award goes to the Park Hyatt Hotel Mendoza and its GM Miguel Ángel Bermejo, for his excellent service recovery after a shaky start when I checked in at the hotel a week ago. He had been traveling and away from the hotel for a few days, yet made time on the day of his arrival to meet with me for a tea/coffee, so that I could share the service incident with him. Before meeting with him, he had already sent three bottles of wine to my room, as well as a vase of flowers for my bathroom. What blew me away was that he had the South African flag hoisted outside the hotel during my stay, an amazing touch. During our meeting he recommended top restaurants in Santiago in Chile, he organised a room for me for an extra night, had top lady clothing shop names sent to my room, had a table reserved for me at a local restaurant he recommended highly, as being the best in Mendoza, and invited me to try their Bistro. He is an excellent listener, and had done his homework on me. He is honest, and not defensive about the feedback. A day later I asked him a question via a concierge, and he came to reception, to say hello personally. Unbelievable service! Continue reading →

Restaurant Review: Tegui Restaurant in Buenos Aires (86th Best in World) food does not match its interior design, oversalted, masculine in its presentation!

 

On Saturday evening I ate dinner at Tegui Restaurant in Palermo, Buenos Aires, getting a reservation easily at this the 86th Best Restaurant in the World. While it has an attractive interior design, its food presentation does not match this look, and while suggesting that it is Proudly Argentinian, it seemed a little too close to what Peruvian 6th Best Restaurant Central is serving! The Chef sadly oversalts his food.  Continue reading →

Ernest Hemingway: an earnest author as well as drinker, a man’s man, who has left his mark on Cuba!

I have a fascination with the late author Ernest Hemingway, referred to as ‘Papa’ in Cuba, but I have yet to read one of his books. In Havana I followed in the author’s footsteps yet again, after having been ‘introduced’ to him in Pamplona in Spain whilst walking the Camino in 2018. My interest in him is growing, and I will look to buy his books on my return. There is no doubt that Hemingway may be equally or better known for his drinking and hanging around in bars as he is for his books!
 

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‘Farm to table’ Little Saint restaurant serves ‘food for living’, with a Spanish touch!

imageLast week I was invited to try Little Saint restaurant on Upper Bree Street, in the semi-detached section of Cape Town’s top trendy restaurant street. I was pleasantly surprised to find the first working herb ‘garden’ inside a restaurant. Continue reading →