Tag Archives: South African flag

Sweet Service Award goes to the Park Hyatt Mendoza; Sour Service Award goes to Uber Mendoza!


The Sweet Service Award goes to the Park Hyatt Hotel Mendoza and its GM Miguel Ángel Bermejo, for his excellent service recovery after a shaky start when I checked in at the hotel a week ago. He had been traveling and away from the hotel for a few days, yet made time on the day of his arrival to meet with me for a tea/coffee, so that I could share the service incident with him. Before meeting with him, he had already sent three bottles of wine to my room, as well as a vase of flowers for my bathroom. What blew me away was that he had the South African flag hoisted outside the hotel during my stay, an amazing touch. During our meeting he recommended top restaurants in Santiago in Chile, he organised a room for me for an extra night, had top lady clothing shop names sent to my room, had a table reserved for me at a local restaurant he recommended highly, as being the best in Mendoza, and invited me to try their Bistro. He is an excellent listener, and had done his homework on me. He is honest, and not defensive about the feedback. A day later I asked him a question via a concierge, and he came to reception, to say hello personally. Unbelievable service! Continue reading →

MasterChef Australia judge Matt Preston on Kfm: Cape Town is ‘an amazing city’!

Kfm Matt Preston headphones Whale CottageYesterday I attended a section of the Kfm Breakfast Show broadcast, as a member of the studio-audience, to welcome MasterChef Australia judge Matt Preston, who is visiting Cape Town.  Preston praised Cape Town for being ‘an amazing city‘, having eaten at eight restaurants alone on Tuesday.

Even though I had hardly seen any MasterChef Australia episodes, I applied to Kfm to attend the visit to the studio by the almost 2 meter tall Preston, after Blogger Anel Potgieter raved about meeting him at the Good Food & Wine Show in Johannesburg over the weekend. We were part of a studio audience of at least 30 at the Primedia Broadcasting studios in Green Point, the majority of the attendees being serious MasterChef Australia fans.  We were offered coffeeKfm Matt Preston Eats Whale Cottage and breakfast snacks such as fruit salad and cream, as well as salmon sandwiches, not quite MasterChef quality!

Presenter Ryan O’Connor invited us to sit down, coming into the live studio with Preston as well as Chef and MasterChef SA judge Pete Goffe-Wood, as well as the rest of the Breakfast Show team consisting of sport presenter Sibongile Mafu, traffic presenter Liezel van der Westhuizen, and surf reporter Deon Bing.  Deon had made a toasted cheese Continue reading →