Entries tagged with “sweet and sour Service Award”.


The Sweet Service Award goes to  the City of Cape Town, and its Trainee Cashier Jarred Knipe, for the speedy service in renewing the licence for my car at the Civic Centre. I came armed with a copy of my ID and once again the proof of my residence, which I had organised especially elsewhere prior to my visit to the Motor Vehicle Registration Officer. One is allocated a number on arrival, after enquiring  why one is visiting. My number was about eleven numbers after the counters servicing clients. Many clients did not respond to the numbers. Before my number came up, a roving admin staff member asked me what I had come for and directed me to the Cash Office immediately. Jarred is a relatively new staff member, still on training! He completed the paperwork and payment within five minutes, it having taken me a total of ten minutes to renew the registration of the car, something that has taken an hour at least in the past! I had to pinch myself that I was not dreaming. And to add to the service delight, Service Manager Hennie Kriel, replaced the licence disc for me when I popped in at Audi Cape Town for assistance with something completely unrelated!  (more…)

The Sweet Service Award goes to RyanAir, for its exceptional service (unexpected after a previous flight with this airline years ago), for the flight from Santiago de Compostela to Madrid, from the check-in, where the staff member spoke to me in German, allowed me to have my walking sticks in the hold without extra charge, turned a blind eye to my overweight suitcase, and the same staff member spoke to me in German again when she checked my boarding pass. The seating in the plane had ample leg room, and the service was impeccable. 

The Sour Service Award goes to Iberia, for cancelling the flight from Madrid to Nice, while we were sitting in the plane already, after we were told that the flight would be delayed for 90 minutes, and then that we would depart in 15 minutes. Only two Iberia staff handled the plane-load of passengers, and their reissuing of new tickets to new destinations, Iberia refusing to book any destinations in France. We were given a hotel voucher for NH Hotels too, with a dinner and a breakfast buffet and two beverages too. I had to be routed to Turin the following day, with a 90 minute departure delay due to striking air traffic controllers in Marseilles, and take a four and a half hour train ride to Ventimiglia, to get to my end destination of Apricale, a full day journey.  I was not compensated for the train trip cost! 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein