The Sweet Service Award goes to Out of the Blue clothing shop, and its owner Diane Armstrong, for the amazing service recovery in a very disappointing experience at the Franschhoek branch. I had popped in on a recent visit, looking for a Medium black long Top, which the store did not have in my size, so the assistant Hilary entered it into the computer as an order, I having to guarantee that I would buy it, but I needed to know when it would arrive in Franschhoek, returning to Cape Town two days later. We had to wait for the computer to message her an answer! As this took too long, I left my phone number with her. Not having heard from her for two hours, I went past the shop again, only finding her colleague there. She said that the person I had dealt with would call me the following Continue reading →
The Sweet Service Award goes to Top Stitch Tailors in the Piazza St John, for its amazing service in creating a skirt for me from two left over pieces of material, and adding an elasticised waist for it, within an hour of bringing it to them, and at the very low cost of R80! Continue reading →
The Sweet Service Award goes to Woolworths in the Waterfront, and its Supervisor Tasleem Murat in the Ladies shoes/underwear/sleepwear department, hardly a space in which I expected a male. I first found him when looking for assistance to find a pair of boots in my size, and Tasleem helped me find them. Then I needed pantyhose, and again he found the right size and c9lour for me. I saw a pair of slippers, the only left in the store, and he offered it to me at half price as it had a Pom Pom Continue reading →
The Sweet Service Award goes to Isabella Page of The Hair Company in Sea Point, my hairdresser of almost three years. I met Isabella when she was referred to me by Anita Farr, when I complimented her on her hairstyle. Isabella was instrumental in shaping my hair look and style during my transformation, an important part of looking and feeling good. She has recently opened The Hair Company with Linnea Campabasso, operating from the 3rd floor on the Sea Point Medical Centre. Isabella invited me to visit her new salon for a cut and blow, which I timed to be just before the launch party of Cowboys & Cooks Steakhouse & Bar, but was in a scheduled load shedding time slot. There was no power cut Continue reading →
The Sweet Service Award goes to the Apple iStore in the Waterfront, and its technician in the Service Department, who helped me efficiently to transfer all my data in my cellphone to a new iPhone XR which I had upgraded to at Vodacom. He used the iCloud to quickly and efficiently transfer the data, and helped me to set up the phone. Apple charges R200 for this service compared to the R150 by Vodacom, a small extra price to pay for far greater efficiency. Continue reading →
The Sweet Service Award goes to Blanc Canvas in Gardens Centre, and its framing specialist Lisa Janson. I dealt with Blanc Canvas recently for the first time when I had to have a picture reframed after the glass cracked during my move. It was done within a week, at a very reasonable cost. I asked Lisa if she could assist in removing a frame from a painting which I want to send to my son in the UK, and she kindly helped to remove it, without charge. She advised that I buy a tube to transport the painting. But I struggled to roll it and fit it into the tube, so I went back to Lisa for help. She had a wider tube and fitted the painting into it, sealing the open end to make sure that it is not damaged. Once again she did not charge for her service. At least I could leave my newly purchased tube for her to use in future. Continue reading →
The Sweet Service Award goes to Waterfront Leathers, and its sales assistant Suraya Isaacs, for her excellent service in selling me a Cellini suitcase at a reasonable price. She was knowledgeable about the brand, found me a suitcase in a blue which matches a smaller suitcase I had already bought in the UK, and proactively offered to change the code on the combination lock from the standard supplier one. This was a vast difference to the poor service I received at Frasers, where the sales assistant did not want to listen to my requirements in a suitcase.
The Sweet Service Award goes to Emirates, for its flight from London to Dubai, on Sunday 1 July. At the check-in I was told to reduce 5 kg of weight of my suitcase, luckily having bought a hand-luggage suitcase into which I could transfer items of that weight, and having to check it in too, to avoid paying extra. My son had left my check-in too late, so I was allocated a poor seat. I asked the check-in lady if she could find me a window seat, but she told me that the fight was full, and that all such seats were taken already. She said that she would continue to try to find me a window sat, and that I should ask again at the boarding gate desk. Lo and behold, there it was, in the second row from the front, in the company of a Continue reading →
The Sweet Service Award goes to Cape Town City Ballet, for its magnificent and moving performance of ‘Mozart & Salieri’ at the Artscape Opera House. The costume and set design were superb, and the music of mostly Mozart moved me to tears. It was in very sharp contrast to the disappointing performance of ‘The Cotton Club’ by the same dance company.
The Sweet Service Award goes to Ben Weí Asian fusion sushi restaurant in Wembley Square, which spoilt my guest Stephanie Neubauer on her birthday. I had met Stephanie and her partner Jörg an hour before at the Gernan Embassy, and overheard their sad tale about a mugging in Woodstock they were subjected to, losing their valuables and passports. I took them with me, to fetch a spare cellphone at my home, to help them find an ATM to draw cash from an extra credit card they had, and spontaneously invited them to a birthday lunch at Ben Wei. I mentioned this to the waiter when I ordered a glass of bubbly for Stephanie, and the kitchen brought out a plate of salmon roses for the birthday girl. It was a lovely touch to make the couple feel much better after a traumatic 24 hours. Continue reading →