Tag Archives: Sweet & Sour Service Awards

Sweet Service Award goes to the City of Cape Town; Sour Service Award goes to Addictions Camps Bay!

The Sweet Service Award goes to the City of Cape Town, and its Parks Department, for the fantastic job Randall, Roland and their team have done in mowing the lawns in Camps Bay near the Tidal Pool and the Lifesaving building, the grass having grown very long after the winter rain. I met with Sea Point/Camps Bay Councillor Nicola Jowell and Randall on Tuesday this week, to show them how overgrown it had become, and by yesterday the mowing was completed. The lawn near the stream is very popular amongst picnickers. Continue reading →

Sweet Service Award goes to the Alvear Palace Hotel; Sour Service Award goes to Uber Buenos Aires!

 

The Sweet Service Award goes to the Alvear Palace Hotel, and its Food & Beverage Manager Alfredo Daniel Rodriguez, for its Service recovery. I shared an unsatisfactory experience in the Bar of the Hotel earlier this week with the Hotel Receptionist, who passed on my card to Alfredo. Alfredo emailed me, and then called me, apologised, and invited me for a make-good, to experience their true five star service. And that it was, being shown a behind the scenes set up for a Barmitzvah and then offered the Bar Menu, and invited to order what I wanted. I had a first Jameson in Buenos Aires, and ordered a mushroom quiche with a salad. All sorts of extra treats accompanied this order. Gracias Alfredo and the Alvear. Continue reading →

Sweet Service Award goes to Uber in Lima; Sour Service Award goes to Taxi Ezeiza in Buenos Aires!

The Sweet Service Award goes to Uber in Lima, for its perfect service when I used it during my three days in the city. I did not have to wait for more than two minutes for the Uber to arrive, and Uber advises one to check the driver name and car type and registration number. If only they could fix the driving of the drivers, not being only Uber related, but the style of most Peruvian drivers, with the exception of Taxi Green, which took me to the Hotel on my arrival in Lima with the most considerate and calm driving. Continue reading →

Sweet Service Award goes to Fusterlandia; Sour Service Award goes to Hotel Inglaterra in Havana!

The Sweet Service Award goes to Fusturlandia, and its creator José Rodrigues Fuster, for creating the most visually dynamic suburb in north Havana, created with sculptures and tiles, creating a tourist destination that benefits his neighbours in the suburb, who all have tiny shops on their properties, selling arts and crafts. Fuster himself makes his money by selling paintings and some ceramics, not taking an entrance fee. A visual and sensory delight in Havana.  
 

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Sweet Service Award goes to Sorbet; Sour Service Award goes to Handyman Dimitri!

The Sweet Service Award goes to Sorbet in Camps Bay, for the wonderful service by Lauren for doing a leg wax and by her colleague for doing a mini pedicure, with extra love and care, on the eve of my departure overseas. I am so delighted to have switched from the Sea Point to the Camps Bay Sorbet branch almost a year ago.  Continue reading →

Sweet Service Award goes to Café Roca Speakeasy; Sour Service Award goes to Discovery!

The Sweet Service Award goes to Café Roca Speakeasy in Franschhoek, with excellent service on my recent visits to it in Franschhoek, first for a Tapas lunch and writing of a new chapter of my SwitchBitch Book 3, then returning for live music played that evening. Owner Craig Sherril offered to sell my SwitchBitch books at the restaurant, a very kind gesture. He also showed me the new Marilyn’s Champagne and Oyster Bar as well as Sushi restaurant he is opening this month, next to his Café Roca Speakeasy. 

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Sweet Service Award goes to Openserve; Sour Service Award goes to Comet Surveillance & Infrastructures (Pty) Ltd !

The Sweet Service Award goes to OpenServe, for their installation of a fibre internet line directly into my apartment, via a new internet provider. While they did not finish the job on the same day, they stayed until 19h00 to complete everything that they could, having to call in Telkom to fix a line problem at the pole. This happened promptly the following day, and my WiFi was up and running smoothly, and has not given a day’s problem in the past two months.  Continue reading →

Sweet Service Award goes to CapeWine 2018; Sour Service Award goes to MWeb!

The Sweet Service Award goes to CapeWine 2018, its organizer WOSA (Wines of South Africa), and the wine industry, for the smooth organisation and professionalism of the largest wine trade show in the Southern Hemisphere, and for putting the quality and diversity of our wine industry on show. The media registration on arrival was easy, we received a handy bag for all the brochures and booklets, and were offered a wine glass on arrival. My only gripe is that there was so little media information generally upfront, and that we were not sent any information specifically.  Continue reading →

Sweet Service Award goes to Discovery Vitality; Sour Service Award goes to Bootlegger!

The Sweet Service Award goes to Discovery Vitality, for keeping its promises on offering its physically active members cash back on their purchases of healthy foods at Woolworths and Pick ‘n Pay, on their shopping at Clicks, and at Sportman’s Warehouse. In addition, they have weekly rewards for fitness achievements, none of which I had used until I visited The Point Mall branch earlier this week, when I received a surprise reward of a car wash at Body Wash discounted to R15 instead of the cost of R80.  Continue reading →

12 Apostles Sweet Service and Spill Brand Communications Sour Service Awards!

imageThe Sweet Service Award goes to the Twelve Apostles Hotel & Spa and its Food & Beverage Manager Hilton Ruch, who assisted me in getting a table inside the Café Grill, when the staff had said that only outside tables were available. He also personally made two dry cappuccinos for me, and then offered to find a slice of chocolate cake, which offer I did not decline! When I requested the bill, the staff said that it had been taken care of! I have been impressed in the past with Hilton walking the hotel’s restaurant and bar floors, checking on all the facilities it offers.  Continue reading →