Tag Archives: Sweet & Sour Service Awards

Sweet Service Award goes to Xneelo; Sour Service Award goes to Discovery Vitality!

The Sweet Service Award goes to my new web hosting company Xneelo, formerly Hetzner, and its customer and technical service teams for holding my hand during the transition from my previous web hoster. Jessica was especially patient with me in getting the size of my file reduced to meet the 15 MB limit, very kindly done for me by my friend Llewellyn Lambert, organising a time extension for this onerous task. Continue reading →

Sweet Service Award goes to The Bay Hotel; Sour Service Award goes to ESKOM!

 

The Sweet Service Award goes to The Bay Hotel in Camps Bay, and its GM Reinard Gerber, for the offer to provide a daily food box as well as 200 garbage bags per week to my Camps Bay Clean initiative, in which we clean up the Camps Bay Promenade on weekdays and public holidays.

 

 

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Sweet Service Award goes to Rainbow Camps Bay; Sour Service Award goes to UBER!

 

The Sweet Service Award goes to Rainbow swimwear store in Camps Bay, and its Manager Juanita McSweeney, for her kindness in lending the City of Cape Town cleaner a dustpan while he was sweeping the pavements, not having been provided with a dustpan by his employer. I popped into Rainbow, and asked if they had a piece of paper or cardboard for him to scoop the dirt up with, to throw away. Juanita immediately offered him the use of the store dustpan for the rest of the afternoon. 

 

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Sweet Service Award goes to the City of Cape Town; Sour Service Award goes to Addictions Camps Bay!

The Sweet Service Award goes to the City of Cape Town, and its Parks Department, for the fantastic job Randall, Roland and their team have done in mowing the lawns in Camps Bay near the Tidal Pool and the Lifesaving building, the grass having grown very long after the winter rain. I met with Sea Point/Camps Bay Councillor Nicola Jowell and Randall on Tuesday this week, to show them how overgrown it had become, and by yesterday the mowing was completed. The lawn near the stream is very popular amongst picnickers. Continue reading →

Sweet Service Award goes to the Alvear Palace Hotel; Sour Service Award goes to Uber Buenos Aires!

 

The Sweet Service Award goes to the Alvear Palace Hotel, and its Food & Beverage Manager Alfredo Daniel Rodriguez, for its Service recovery. I shared an unsatisfactory experience in the Bar of the Hotel earlier this week with the Hotel Receptionist, who passed on my card to Alfredo. Alfredo emailed me, and then called me, apologised, and invited me for a make-good, to experience their true five star service. And that it was, being shown a behind the scenes set up for a Barmitzvah and then offered the Bar Menu, and invited to order what I wanted. I had a first Jameson in Buenos Aires, and ordered a mushroom quiche with a salad. All sorts of extra treats accompanied this order. Gracias Alfredo and the Alvear. Continue reading →

Sweet Service Award goes to Uber in Lima; Sour Service Award goes to Taxi Ezeiza in Buenos Aires!

The Sweet Service Award goes to Uber in Lima, for its perfect service when I used it during my three days in the city. I did not have to wait for more than two minutes for the Uber to arrive, and Uber advises one to check the driver name and car type and registration number. If only they could fix the driving of the drivers, not being only Uber related, but the style of most Peruvian drivers, with the exception of Taxi Green, which took me to the Hotel on my arrival in Lima with the most considerate and calm driving. Continue reading →

Sweet Service Award goes to Fusterlandia; Sour Service Award goes to Hotel Inglaterra in Havana!

The Sweet Service Award goes to Fusturlandia, and its creator José Rodrigues Fuster, for creating the most visually dynamic suburb in north Havana, created with sculptures and tiles, creating a tourist destination that benefits his neighbours in the suburb, who all have tiny shops on their properties, selling arts and crafts. Fuster himself makes his money by selling paintings and some ceramics, not taking an entrance fee. A visual and sensory delight in Havana.  
 

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Sweet Service Award goes to Sorbet; Sour Service Award goes to Handyman Dimitri!

The Sweet Service Award goes to Sorbet in Camps Bay, for the wonderful service by Lauren for doing a leg wax and by her colleague for doing a mini pedicure, with extra love and care, on the eve of my departure overseas. I am so delighted to have switched from the Sea Point to the Camps Bay Sorbet branch almost a year ago.  Continue reading →

Sweet Service Award goes to Café Roca Speakeasy; Sour Service Award goes to Discovery!

The Sweet Service Award goes to Café Roca Speakeasy in Franschhoek, with excellent service on my recent visits to it in Franschhoek, first for a Tapas lunch and writing of a new chapter of my SwitchBitch Book 3, then returning for live music played that evening. Owner Craig Sherril offered to sell my SwitchBitch books at the restaurant, a very kind gesture. He also showed me the new Marilyn’s Champagne and Oyster Bar as well as Sushi restaurant he is opening this month, next to his Café Roca Speakeasy. 

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Sweet Service Award goes to Openserve; Sour Service Award goes to Comet Surveillance & Infrastructures (Pty) Ltd !

The Sweet Service Award goes to OpenServe, for their installation of a fibre internet line directly into my apartment, via a new internet provider. While they did not finish the job on the same day, they stayed until 19h00 to complete everything that they could, having to call in Telkom to fix a line problem at the pole. This happened promptly the following day, and my WiFi was up and running smoothly, and has not given a day’s problem in the past two months.  Continue reading →