Tag Archives: Uber

Sweet Service Award goes to the Alvear Palace Hotel; Sour Service Award goes to Uber Buenos Aires!

 

The Sweet Service Award goes to the Alvear Palace Hotel, and its Food & Beverage Manager Alfredo Daniel Rodriguez, for its Service recovery. I shared an unsatisfactory experience in the Bar of the Hotel earlier this week with the Hotel Receptionist, who passed on my card to Alfredo. Alfredo emailed me, and then called me, apologised, and invited me for a make-good, to experience their true five star service. And that it was, being shown a behind the scenes set up for a Barmitzvah and then offered the Bar Menu, and invited to order what I wanted. I had a first Jameson in Buenos Aires, and ordered a mushroom quiche with a salad. All sorts of extra treats accompanied this order. Gracias Alfredo and the Alvear. Continue reading →

Restaurant Review: Tegui Restaurant in Buenos Aires (86th Best in World) food does not match its interior design, oversalted, masculine in its presentation!

 

On Saturday evening I ate dinner at Tegui Restaurant in Palermo, Buenos Aires, getting a reservation easily at this the 86th Best Restaurant in the World. While it has an attractive interior design, its food presentation does not match this look, and while suggesting that it is Proudly Argentinian, it seemed a little too close to what Peruvian 6th Best Restaurant Central is serving! The Chef sadly oversalts his food.  Continue reading →

Sweet Service Award goes to Central Restaurante in Lima; Sour Service Award goes to Uber Buenos Aires!

The Sweet Service Award goes to Central Restaurante in Lima, Peru, and its hostess Chloe, for allocating a table to me for a lunch 24 hours later, when I arrived to eat at Central sister restaurant Kjolle last week. I had not been able to book a table at Central, sixth Best Restaurant on the World’s 50 Best restaurant list, 30 days in advance of my Lima dates via their online reservation system. Continue reading →

Sweet Service Award goes to Uber in Lima; Sour Service Award goes to Taxi Ezeiza in Buenos Aires!

The Sweet Service Award goes to Uber in Lima, for its perfect service when I used it during my three days in the city. I did not have to wait for more than two minutes for the Uber to arrive, and Uber advises one to check the driver name and car type and registration number. If only they could fix the driving of the drivers, not being only Uber related, but the style of most Peruvian drivers, with the exception of Taxi Green, which took me to the Hotel on my arrival in Lima with the most considerate and calm driving. Continue reading →

TimeOut Market Lisboa presents the best cuisine of Lisbon, Portugal, under one roof!

I had seen in a magazine prior to my arrival in Lisbon that the Time Out Market Lisboa is a must-visit venue. What an impression it made on me, when I visited it at the beginning of June, with about 30 restaurants, bars, and florists in this massive food market very close to where I stayed in Lisbon. How does one choose what to eat, with such a selection?! Continue reading →

Restaurant Review: Alma Restaurant by Chef Henrique Sa Pessoa one of top two restaurants in Lisbon, disappoints!

I had the luck to get a last minute booking at Alma, the two star Michelin restaurant of Chef Henrique Sa Pessoa in Lisbon last week, one of only two restaurants in Portugal with two stars. It opened four years ago. While one dish was superb, another was served incompletely, and my waitron let the restaurant down. Continue reading →

Sweet Service goes to El Corte Inglis Porto; Sour Service Award goes to Uber Lisbon!

The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey. Continue reading →

Johnnie Walker Black Label #JWCodeBlack event in Cape Town leaves guests in the dark!

Last Thursday I attended the #JWCodeBlack promotional event for Johnnie Walker, having received the invitation from Thandeka Nkosi of Khanya PR & Media Solutions, on behalf of its Client Diageo. It is one of the bizarrest events that I have ever attended.  Continue reading →

Sweet Service Award goes to MAC cosmetics; Sour Service Award goes to Uber!

The Sweet Service Award goes to MAC cosmetics in the V&A Waterfront, and its assistant manager Kerry Trainer. I wanted to buy my favorite lipstick and gave her the name of the colour, only to be told that the colour has been discontinued, something which happens so often in cosmetics. She said she could have the stock room checked for any last lipsticks in this colour, if I could wait for a while. I returned and was irritated that the person fetching the lipsticks still had not returned to the shop. When I returned a second time, the lipstick had arrived, plus a sample one, which Kerry offered me for free, due to the colour being discontinued. She offered to look for more of the lipstick colour at other branches, and called me back, to tell me that she had found five for me at Cavendish Square, and that they would keep them for me until I could collect them.  Continue reading →

Sweet Service Award to Tiger’s Milk Kloof Street; Sour Service Award goes to Upstairs at Harbour House!

The Sweet Service Award goes to Tiger’s Milk Kloof Street, where I experienced double service excellence in one afternoon. I had finished a meeting, and while chatting to Group staff member Linda Hofstetter, saw that my phone battery was down to 5%. I tried to book my Uber trip back home, but I could not get it to work. Linda tried to help me on my phone, and when it didn’t want to work, she called a car for me on her App, and refused to accept payment for it. A security staff member stood at the Kloof Street entrance to the restaurant, and assisted me in identifying the Uber vehicle, and in safely walking me across the road to the car. 

 

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