Entries tagged with “Vodacom”.


The Sweet Service Award goes to Olive Branch Deli and its co-owner Omeros Demetriou, for his advice in guiding me in the decision to buy a Yoco credit card machine, which I have used on numerous occasions as a customer in their Deli. Omeros even called Yoco on my behalf, to check the paperwork requirements, and stock availability. I went to Yoco on Shortmarket Street later in the afternoon, and within an hour I was set up with a credit card machine. Olive Branch Deli is a great ambassador for Yoco! (more…)

shimmy-beach-club-goldfishThe Sweet Service Award goes to Shimmy Beach Club and its GM Malcolm Moodie, its Deputy GM Stephan Fourie, the Shimmy Luxury Collection CEO Nicky van der Walt, and The Ritz GM Clayton Howard, for allowing me to see the fantastic Goldfish concert at Shimmy Beach Club earlier this week, and with it fantastic seating which enabled me to take excellent photographs and videos.  It is a world class act, and it filled me with pride to see how far this talented duo has come.  Impressive too was the ease of getting there with Uber, and then being shuttled to the Shimmy entrance.  (more…)

imageThe Sweet Service Award goes to Vodacom in the V&A Waterfront and its consultant Chad Thomas, who assisted me in doing a phone upgrade. He also checked my contract, and found a more affordable package that gives me more data and fewer calls at a lower rate than I have been paying to date. (more…)

vodacomThe Sweet Service Award goes to Vodacom in the V&A Waterfront and its consultant Warren Bathgate, who organized for the replacement within half an hour of my iPhone screen, which had become faulty when my phone fell. I was unaware of the Apple Doctor service which Vodacom offers. I needed my phone to be operational for a lunch I was attending, to take photographs of the renovated Grand Africa Café & Beach.

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imageThe Sweet Service Award goes to the British Airways cabin crew, and Jenny North in particular, who looked after fellow-passenger Dr Wouter Hanekom and I with the greatest of friendliness on the flight between Cape Town and London on Monday.  Nothing was too much trouble, and she had a friendly smile. We teased her about a review of the dinner, and she took it all in her stride!

 

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Incredible Connection 2The Sweet Service Award goes to Incredible Connection in the V&A Waterfront, for offering a keyboard I bought at a reduced price, given that the price on their system was lower than the price on the box!  The computer retailer has a bad reputation for being expensive, in my experience, and I have never had the pleasure of paying less for anything over the years of buying there!

 

 

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imageThe Sweet Service Award goes to Vodacom in the V&A Waterfront, in assisting in loading additional data to my cellphone contract, which its Garden Centre branch could not assist me with.

 

 

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IcerinkThe Sweet Service Award goes to the Rotary Club of Sea Point, with the City of Cape Town and Mouille Point Ratepayers,  for installing a new outdoor synthetic ice rink at the Park in Mouille Point. The ice rink is environment-friendly, not requiring electricity for its operation. Part of the operational proceeds go to Rotary.

 

 

 

imageThe Sour Service Award goes to the Vodacom branch in Lifestyle on Kloof, for its rude service by Shimeez, the manager of the branch. I requested a printout of the latest invoice, and every sentence I spoke was countered with a sarcastic arrogant reply! On Twitter we received similar feedback from other customers about this branch!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog. 

Chris von Ulmenstein, WhaleTales Blog: www.whalecottage.com/blog  Tel 082 55 11 323 Twitter:@WhaleCottage  Facebook:  click here

 

imageThe Sweet Service Award goes to W Café in Woolworths at St John’s Piazza in Sea Point. On the odd occasion that I go to this store, I forget my past unhappy experiences there, and indulge in their scones, which are firm, and do not crumble.  Recently I ordered a scone, and wanted to substitute the jam and cream with grated cheese. The Manager Pieter said it could not be done, and that I would have to pay extra for the cheese, despite the two eliminations. No amount of persuasion could convince him. As the W Cafés are owned by TriBeCa, the Woolworths (more…)

AA flightThe hospitality industry is a tough (self-inflicted) taskmaster, especially when you have a ‘boss’ as tough as I have, 24/7 duty being the norm!

A gathering of the von Ulmenstein family in Ulm, to explore the origin of our family name and title granted by the then Kaiser Karl the Sixth more than 300 years ago, was the impetus for the journey, to which I have added additional (more…)