The Sweet Service Award goes to Woolworths in the Waterfront, and its Manager Warren Sitzer. I received poor service in looking to buy wine glasses in the Homeware department, so poor that I went to buy some at @Home instead. At Country Road inside the Woolworths store I wanted to pay for a top, but there was no staff member to be seen. I wanted to relate both service issues to a manager, and Warren listened, apologised with charm, and brought me some roses. He said he remembered my son and I shopping at the Paarl Mall branch more than ten years ago, when we lived in Franschhoek. He also shared the amazing developments lying ahead for this Waterfront branch. He invited me to chat to him at any time that I experience any problems at this branch. Wow!