The Sweet Service Award goes to 5-star VP Plaza España in Madrid, and its Guest Experience Manager Samuel Vela, for his kindness to me, despite not staying at the hotel. On my arrival in Madrid, I mistakenly tried to check in at the hotel, having been dropped off outside its door by my Uber driver. Samuel showed me where the hotel that had been booked for me by an airport travel agency was. A day later I needed a beer, due to the heatwave in the city, and as my hotel did not offer this service, I went to the VP Plaza España. Samuel suggested I go up to their Gynkgo SkyBar on the 12th floor, with a lovely view of a lit-up Madrid, and of a thunderstorm, with good service. Continue reading →
The Sweet Service Award goes to Audi Cape Town, and its Service Manager Hennie Kriel and colleague Luvo, for continuously providing 11/10 service. I am unable to reset my low tyre pressure message in the car’s complicated on-board computer, and can just drive in and one of the two gentlemen will reset it for me. Similarly, when I lost my FM stations, and they reset it to FM. The workshop truly operates to its 11/10 goal in the customer service it offers.
The Sweet Service Award goes to Shimansky Jewellers in Green Point, and its Carmen Wing, for their good cappuccino making skill, for offering to clean all my rings when I attended a tasting of the new Benguela Cove Cuvee 58, and for the use of the hotspot WiFi of one of her colleagues, as the jewellers guest and staff WiFi was not working.
The Sweet Service Award goes to PPA Security Services, for their excellent work in patrolling the Camps Bay Promenade, in the past two weeks since commencing their work, in busting drug dealers, getting a car thief, recovering a hijacked vehicle, etc. Yesterday I needed assistance after being assaulted by a vendor couple on Victoria Road in Camps Bay, and Scott ran to the vendor tarpaulin, while Strydom drove me to the Camps Bay police station, so that I could lay a charge of assault, on their recommendation. Continue reading →
The Sweet Service Award goes to Sportmans’ Warehouse at The Point Mall, and its staff member Ronaldo, for his excellent service in selling me a new FitBit Charge 3, alerting me to its arrival in the store and then keeping one for me until I had a chance to get to the store, not selling it to anyone else, and contacting me regularly. Once I arrived, he set up my details on the new FitBit, quite a lengthy process of about an hour, but both of us were patient, as the FitBit is a vital tool in my health and fitness management, synced with my Discovery Vitality App. Despite a device change, all my previous data measured on the FitBit Alta are still on my FitBit App. Continue reading →
The Sweet Service Award goes to Chair Crazy, for its good and quick service in the purchase of a table I was looking for to write at, white, square, and 750 mm high. I had looked at three other furniture sh0ps, and would have had to compromise on the size of the table, its color, and its availability. The table at Chair Crazy was the last one I saw, offered a choice of legs, I choosing the one with the most leg space, in black, was half the price to those I’d seen before, and was available immediately, quickly wrapped up in bubble wrap, and carried to my car a few blocks away. It is perfect in all respects! Continue reading →
The Sweet Service Award goes to MyCitiBus and its kind and efficient assistant at the Queens Beach Branch in Sea Point, where I bought a MyCiti Bus card. It was a freezing cold day, which she could see, and she apologised profusely for the number of steps required in taking my payment and issuing the card. While it was a laborious process, she made it seem far shorter than it was, in her professional dealing with me.
The Sweet Service Award goes to Albourne Boutique House in Somerset West, and its Manager Glen, for his excellent service when I stayed over there recently. He was on duty until 23h00, allowed me to take a drink from their Bar, listened to my feedback about the disappointing meal at Giovanni’s in the Waterstone Centre, and was on duty at breakfast the next morning again. The winter rate is excellent value for money.
The Sweet Service Award goes to Mainstreet Computers in Hermanus, and its owner Johanns. Recently I laid a charge against Mike Pierce at the Hermanus police station for trespassing, and breaking and entering, and had to provide proof of warnings to Pierce to not enter my property. For that I needed to print out warning emails at the closest copy shop I found. In doing so, I realised that I had left my handbag in my car, which I had left at the house of a friend in Cape Town, and had to ask Johanns if I could return later in the day to pay the R22,5o for the email printouts, being able to borrow the money from a friend. To my shock and surprise, he agreed. It was an amazing sign of trust, even if for a small amount, to a customer he had never met before. Continue reading →
The Sweet Service Award goes to The Real Cheese in Observatory, its owner Annemarie opening up her shop especially for me on Monday 30 April, when it was officially closed over the long weekend, which coincided with the Cheese Festival. As she was organising deliveries, she allowed me to fetch a Dalewood Fromage Superlatif for a party I held that evening.