Entries tagged with “WhaleTales Sweet & Sour Service Award”.


The Sweet Service Award goes to Nu-Line Elevator Products, the company servicing the lift in the new apartment block in which I live. For the first time since living in the apartment I exited it via the lift, as I do every day, but without taking my car and apartment keys. To get to the basement garage, I press a lift button, but to get back to one’s apartment, one needs to insert the lift key. As soon as I got to the garage, I realized that I had left all my keys in my apartment, but wouldn’t be able to get back into it. I was on my way to see a movie at the Labia, and could see myself spending the night sleeping in my open car in the garage. I called Stuart Bailey who has my spare keys at his home, but he was on the Garden Route. Carel Liebenberg of Constantia Nek had a key to Stuart’s room, so he could find my keys, and very kindly offered to drive them to me.  Henry, our Operations Manager, suggested calling Sea Point Locksmiths, to open my apartment side door, but it took them a while to return my call! But the surprise in this drama was Nu-Line, the lift company, which I had contacted on an emergency number, intended for persons stuck in a lift. Llewellyn, the lift technician, arrived ten minutes after my call to that number, and with the luck of the Parisian owner Magali above me being at home, the lift man was able to climb on top of the lift via her apartment, like they do in the Tom Cruise movies, and get it to stop on my floor, jump off, and unlock my side door! This sequence of events was more exciting than the movie itself. 

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The Sweet Service Award goes to Wizardz, and its assistant Yumnah, who assisted me in the layout and first print run of my first book ‘SwitchBitch: My journey of transformation from Sour to Sweet’. I had a deadline for the launch for 20 December, and I was in Yumnah’s hands to get the copies printed and bound by the day before. I received a message on the 15th already, telling me that the books were ready for collection at the Garden Centre branch. This was unexpectedly good service. In a very quick turnaround time, the staff was also able to print a small amount of menus onto the photograph of the book cover, which meant that I did not have to wait for them or return to fetch them!  (more…)

The Sweet Service Award goes to Tease Hair & Beauty, and its owner Vida Croeser, for her generosity in sponsoring a hair cut and colour without charge, kindly organized by Marina Nestel. Vida has 30 years’ salon experience, but this is her first own salon, which also offers a beauty salon service. Tease has just opened in Green Point. The day after the colour treatment I was one of a number to attend the media launch of Tease. We were sent home with a goodie bag of sample products : Redken All Soft shampoo, Redken All Soft conditioner, The Colossal Volume Express mascara, Label.m Protein Spray, Label.m sunglasses and pouch by Jean-Pierre Braganza, a collection of Agadir and SuperPlex Haircare products, and a voucher for a cut and Redken Chemistry Treatment.  TEASE salon is open seven days a week. 
 

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The Sweet Service Award goes to Tiger’s Milk Kloof Street, where I experienced double service excellence in one afternoon. I had finished a meeting, and while chatting to Group staff member Linda Hofstetter, saw that my phone battery was down to 5%. I tried to book my Uber trip back home, but I could not get it to work. Linda tried to help me on my phone, and when it didn’t want to work, she called a car for me on her App, and refused to accept payment for it. A security staff member stood at the Kloof Street entrance to the restaurant, and assisted me in identifying the Uber vehicle, and in safely walking me across the road to the car. 

 

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The Sweet Service Award goes to Exclusive Books in the V&A Waterfront, for its friendly service in accepting a returned book, when I discovered that I already owned a copy of it. The money was quickly and efficiently reversed to my credit card. 

 

 

 

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The Sweet Service Award goes to Kirsten Goss jewelers in the Silo District in the Waterfront, and its staff member Karen Schwarz. Karen arrived back in the store, after I had spent a few minutes there, my first visit there. She said ‘Dotti’ to me, and I first thought that I had misheard her, it being the name of one of my sisters. I must have looked at her in disbelief, and then she added our surname. I was finished, not thinking that I look similar to my sister. My sister has shopped there before, and Karen said that our faces look similar, and hence she could identify me as a ‘von Ulmenstein’. It is the (more…)

The Sweet Service Award goes to Audi Cape Town, and its Service Ambassador Walied. I couldn’t unlock my car boot, having locked my handbag inside it, and drove to Audi Cape Town on a Saturday morning for help, not expecting any Service staff member to be on duty! But Walied was on duty, and did some wriggling with my boot, managing to open it, to find that the handbag strap had got caught in the locking mechanism of the boot! He fixed this with a smile and charm, proud to have been of service! Audi Cape Town continues to astound me.  (more…)

The Sweet Service Award goes to Dr Toni Bedford, who found my son a one hour dentist appointment slot when he made a very quick visit to Cape Town last week. One filling requires three visits to a dentist via the NHS in the UK, so getting two fillings done in an hour was a huge time saving and far cheaper too.  (more…)

RocksoleThe Sweet Service Award goes to Rocksole Shoes & Repairs in Wale Street in Bo-Kaap, for their make-good in repairing the zip of my handbag.  I had handed the bag in just before they closed for a Christmas/New Year break, and was promised the bag back on their last working day.  They were clearly under pressure, and the bag’s zip broke immediately when I used it.  The owner apologised for the shoddy work of his staff, and invited me to bring back the handbag, for the zip to be repaired again.  He did the repair in a speedy two days, and did not charge for it.  Ironically and sadly the handbag was stolen at Nap coffee shop in the Cape Quarter two days later! (more…)

The Sweet Service Award goes to Butler’s, and its sales executive Nola Cornish, for excellent service in providing hospitality products to Whale Cottage at good prices, without any paperwork required to apply for an account, having stock availability, not having any minimum order requirements, and delivering the order promptly without charging a delivery fee.  Butler’s’ service is in stark contrast to the poor service we suffered for years from Ciro Beverage Solutions.

The Sour Service Award goes to Woolworths for its handling of a Tweet about the St John’s Piazza branch pie-baking oven being out of order, and having been so for two days.  The retailer wrote an e-mail a few days later, requesting details.  On the same shopping visit, there had been poor service from the Foods Manager regarding green pepper prices which had been crossed out but were still charged at the original price at the till.  More than a week later the following standardised customer letter arrived from Jacky van den Berg, its Customer Care Consultant.  The letter content was completely unrelated to the Tweet complaint!

Thank you for telling us about your recent experience at Woolworths. We are sorry to hear that you were disappointed with the rotisserie chicken and we’d like to assure you that everything possible is done to prevent this from happening.  We have discussed your comments with our technologist, who has spoken to the supplier and we will continue to monitor their products and quality closely to make sure that they meet our stringent standards.  Attention to detail and the best quality, always, are important to us. We hope that you will continue to enjoy the Woolworths difference each and every time you shop at one of our stores.  Woolworths would like to take this opportunity to thank you for being one of our valued customers and for bringing this matter to our attention”

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.