Entries tagged with “WhaleTales Sweet & Sour Service Award”.


The Sweet Service Award goes to Woolworths in the Waterfront, and its Manager Warren Sitzer. I received poor service in looking to buy wine glasses in the Homeware department, so poor that I went to buy some at @Home instead. At Country Road inside the Woolworths store I wanted to pay for a top, but there was no staff member to be seen. I wanted to relate both service issues to a manager, and Warren listened, apologised with charm, and brought me some roses. He said he remembered my son and I shopping at the Paarl Mall branch more than ten years ago, when we lived in Franschhoek. He also shared the amazing developments lying ahead for this Waterfront branch. He invited me to chat to him at any time that I experience any problems at this branch. Wow! 

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The Sweet Service Award goes to Nu-Line Elevator Products, the company servicing the lift in the new apartment block in which I live. For the first time since living in the apartment I exited it via the lift, as I do every day, but without taking my car and apartment keys. To get to the basement garage, I press a lift button, but to get back to one’s apartment, one needs to insert the lift key. As soon as I got to the garage, I realized that I had left all my keys in my apartment, but wouldn’t be able to get back into it. I was on my way to see a movie at the Labia, and could see myself spending the night sleeping in my open car in the garage. I called Stuart Bailey who has my spare keys at his home, but he was on the Garden Route. Carel Liebenberg of Constantia Nek had a key to Stuart’s room, so he could find my keys, and very kindly offered to drive them to me.  Henry, our Operations Manager, suggested calling Sea Point Locksmiths, to open my apartment side door, but it took them a while to return my call! But the surprise in this drama was Nu-Line, the lift company, which I had contacted on an emergency number, intended for persons stuck in a lift. Llewellyn, the lift technician, arrived ten minutes after my call to that number, and with the luck of the Parisian owner Magali above me being at home, the lift man was able to climb on top of the lift via her apartment, like they do in the Tom Cruise movies, and get it to stop on my floor, jump off, and unlock my side door! This sequence of events was more exciting than the movie itself. 

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The Sweet Service Award goes to Wizardz, and its assistant Yumnah, who assisted me in the layout and first print run of my first book ‘SwitchBitch: My journey of transformation from Sour to Sweet’. I had a deadline for the launch for 20 December, and I was in Yumnah’s hands to get the copies printed and bound by the day before. I received a message on the 15th already, telling me that the books were ready for collection at the Garden Centre branch. This was unexpectedly good service. In a very quick turnaround time, the staff was also able to print a small amount of menus onto the photograph of the book cover, which meant that I did not have to wait for them or return to fetch them!  (more…)

The Sweet Service Award goes to Tease Hair & Beauty, and its owner Vida Croeser, for her generosity in sponsoring a hair cut and colour without charge, kindly organized by Marina Nestel. Vida has 30 years’ salon experience, but this is her first own salon, which also offers a beauty salon service. Tease has just opened in Green Point. The day after the colour treatment I was one of a number to attend the media launch of Tease. We were sent home with a goodie bag of sample products : Redken All Soft shampoo, Redken All Soft conditioner, The Colossal Volume Express mascara, Label.m Protein Spray, Label.m sunglasses and pouch by Jean-Pierre Braganza, a collection of Agadir and SuperPlex Haircare products, and a voucher for a cut and Redken Chemistry Treatment.  TEASE salon is open seven days a week. 
 

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The Sweet Service Award goes to Tiger’s Milk Kloof Street, where I experienced double service excellence in one afternoon. I had finished a meeting, and while chatting to Group staff member Linda Hofstetter, saw that my phone battery was down to 5%. I tried to book my Uber trip back home, but I could not get it to work. Linda tried to help me on my phone, and when it didn’t want to work, she called a car for me on her App, and refused to accept payment for it. A security staff member stood at the Kloof Street entrance to the restaurant, and assisted me in identifying the Uber vehicle, and in safely walking me across the road to the car. 

 

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The Sweet Service Award goes to Exclusive Books in the V&A Waterfront, for its friendly service in accepting a returned book, when I discovered that I already owned a copy of it. The money was quickly and efficiently reversed to my credit card. 

 

 

 

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The Sweet Service Award goes to Kirsten Goss jewelers in the Silo District in the Waterfront, and its staff member Karen Schwarz. Karen arrived back in the store, after I had spent a few minutes there, my first visit there. She said ‘Dotti’ to me, and I first thought that I had misheard her, it being the name of one of my sisters. I must have looked at her in disbelief, and then she added our surname. I was finished, not thinking that I look similar to my sister. My sister has shopped there before, and Karen said that our faces look similar, and hence she could identify me as a ‘von Ulmenstein’. It is the (more…)

The Sweet Service Award goes to Audi Cape Town, and its Service Ambassador Walied. I couldn’t unlock my car boot, having locked my handbag inside it, and drove to Audi Cape Town on a Saturday morning for help, not expecting any Service staff member to be on duty! But Walied was on duty, and did some wriggling with my boot, managing to open it, to find that the handbag strap had got caught in the locking mechanism of the boot! He fixed this with a smile and charm, proud to have been of service! Audi Cape Town continues to astound me.  (more…)

The Sweet Service Award goes to Dr Toni Bedford, who found my son a one hour dentist appointment slot when he made a very quick visit to Cape Town last week. One filling requires three visits to a dentist via the NHS in the UK, so getting two fillings done in an hour was a huge time saving and far cheaper too.  (more…)

RocksoleThe Sweet Service Award goes to Rocksole Shoes & Repairs in Wale Street in Bo-Kaap, for their make-good in repairing the zip of my handbag.  I had handed the bag in just before they closed for a Christmas/New Year break, and was promised the bag back on their last working day.  They were clearly under pressure, and the bag’s zip broke immediately when I used it.  The owner apologised for the shoddy work of his staff, and invited me to bring back the handbag, for the zip to be repaired again.  He did the repair in a speedy two days, and did not charge for it.  Ironically and sadly the handbag was stolen at Nap coffee shop in the Cape Quarter two days later! (more…)