Entries tagged with “WhaleTales Sweet & Sour Service Awards”.


The Sweet Service Award goes to Audi Cape Town, and its amazing customer-caring Service Manager Hennie Kriel. My car had been in for panel beating at Farber Coachworks whilst I was overseas, and they must have disconnected the electronics in doing so, as the time on the dashboard was incorrect. The dashboard also told me that my car key needs a new battery. Hennie sorted out both problems quickly, as he always does, and there was no charge, as the battery cost is covered by the Maintenance Plan. The service by Audi Cape Town is almost as fabulous as driving an Audi!  (more…)

The Sweet Service Award goes to Farber Coachworks in Montague Gardens, and its driver Daniel Steyn, for his kindness in driving me between my home and his employer. He is an amazing service ambassador, compared to his colleagues, not one of the persons I dealt with other than him having any redeeming features or service orientation.  (more…)

The Sweet Service Award goes to the Traffic Department in the Civic Centre, and staff member Tamlyn Spielman, who assisted me in getting a replacement Motor Vehicle Registration form for a scooter, which I had sold, and for which I needed the form to hand over to the purchaser. Despite having recently replaced my driver’s license due to theft, and having been issued with a new license for my car, there was no record of my FICA-registration on the system. It was also not good enough to show my driver’s license as identification! I was so annoyed that I threw a Charlize Theron fit at the counter. When I calmed down, I realized that I had a proof of residence in my phone. A Manager was called, and she must have taken pity on me, allowing me to get the form without the ID Book and the proof of residence!

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The Sweet Service Award goes to the Fireplace Studio, and its salesman Wayne Malgas, for the speedy installation of a gas fireplace, in less than a week after I gave them the go-ahead! The unit had to be couriered down from Johannesburg, and a gas bottle had to be delivered by Eddles Gas, all parties doing their best to meet my deadline. I am still waiting for a fireplace quotation from Italcotta, despite having done a follow up call to the sales consultant, two weeks after he called.  (more…)

The Sweet Service Award goes to Audi Cape Town, and its Service Advisor Hennie Kriel, for his friendliness and efficiency in helping me to get my car key to flick open, a little screw having been responsible for the problem. On his desk is a sign that they offer 11/10 service excellence, and it encourages customers to demand it, and express it if they are not satisfied. Hennie has impressed me with his superb service since meeting him at the dealership early this year.  (more…)

The Sweet Service Award goes to Frames 4 Africa in Hermanus, and its owner Zelda, for the excellent service of framing a drawing which I had bought at an art gallery, within 24 hours of bringing it to them. Zelda kept her promise of the timing, and sent me a text message to confirm that the framing was ready for collection. I have never received such a speedy framing service!  (more…)

The Sweet Service Award goes to Hôtel Beaumarchais in Paris, and its receptionist Emily, who went out of her way to make my two-day stay an absolute pleasure. I had booked the hotel via Booking.com, and had no personal experience nor recommendation for it. On arrival Emily offered me a room immediately, despite it not yet being 14h00, and told me that she had upgraded my room to a double – with annoyance I discovered on my travels that one sleeps in a single bed when one makes a booking for one person. I had not made a request re the bed type, and she did not know (more…)

The Sweet Service Award goes to the people of Cape Town, who came to the party in donating clothing, food, beverages, and bedding for the residents of Imizamo Yethu, who were left destitute after a devastating fire this past weekend. Donations were dropped off at the fire stations in Sea Point and Hout Bay, at Pick ‘n Pay outlets, at La Parada Constantia Nek, and at schools in Hout Bay. A collection drive on Ryan O ‘Connor’s Breakfast Show on Kfm on Monday raised in excess of R1 million alone. All non- perishable foods and (more…)

The Sweet Service Award goes to SAA, and its crew on the flight from London to Johannesburg on 27 February. It was a very empty flight, and the staff was extremely friendly in looking after us. Nothing was too much trouble. The only thing that did not work was the cellphone charger, the hostess telling us honestly that it does not work throughout the plane! It was a concern for tourism that the plane was only one quarter full

 

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The Sweet Service Award goes to Gucci in Galeries Lafayette in Nice, and its sales assistant Anete Petersone. Anete spoke perfect English, helped me connect to the store wifi so that I could get a quick approval for a belt purchase, chose the correct belt size, wrapped the gift beautifully, and guided me to the fourth floor of the store, an absolute professional. I was offered a mineral water whilst making the purchase. She guided me to the Tax Refund department in the store. I returned two days later, to buy another Gucci item, but it was not available in the Nice branch, so Anete contacted the Galeries Lafayette Haussmann branch in Paris, requesting them to keep the item for me.  (more…)