Tag Archives: WhaleTales Sweet & Sour Service Awards

Sweet Service Award goes to KONG; Sour Service Award goes to Sandak-Lewin!

The Sweet Service Award goes to KONG Bar & Grill in De Waterkant, where I have watched the last two Rugby World Cup matches, have eaten a dinner, and went to dance yesterday evening. The service by the managers Dave Mitchell and Grant Grobbellar is beyond standard, always friendly, and checking that all is in order. Their chefs are amazing and last night sent a complimentary plate of Valrhona chocolate and beetroot as well as a cinnamon ice creams to where I was dancing upstairs, knowing my weakness for ice cream. Continue reading →

Sweet Service Award goes to A4 Arts Foundation; Sour Service Award goes to Woolworths Hermanus!

The Sweet Service Award goes to the A4 Arts Foundation, which I discovered on Buitenkant Street whilst going for a walk near The Fugard theatre last night. Despite being past 19h00, I was allowed to enter to view the exhibition, and then was offered a glass of Boschendal red wine as well as a bag of popcorn, a generous way to kill time whilst I was waiting for the show to start. The staff were very friendly and the exhibition impressive. The Foundation website  describes it as ‘a free to public not-for-profit laboratory for the arts of Southern Africa’Continue reading →

Sweet Service Award goes to The Blanc Canvas; Sour Service Award goes to OLC Experiential!

The Sweet Service Award goes to The Blanc Canvas and its owner Lisa, inside Oxford Stationers at the Gardens Centre. I had three small paintings and drawings bought on my recent trip framed, and they were completed within a week, at a very reasonable price. 

 

 

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Sweet Service Award to Pilbeo; Sour Service Award goes to Alda Eustacion Pontevedra!

The Sweet Service Award goes to Pilbeo luggage transfer service in Portugal and Spain, and its operator Jesus Capeans Viña, for the excellent reliable service they offered in collecting and dropping off my suitcase on each of my 15 Accommodation nights in the Portuguese Coastal Camino, starting in Porto in Portugal until I completed the walk in Santiago de Compostela in Spain. When I developed a bad blister underneath my foot, I could be transported with my luggage to the next destination, at the cost of an additional ‘suitcase’. Two changes to my schedule/accommodations were efficiently handled. Continue reading →

Sweet Service Award goes to Lisbon train service; Sour Service Award goes to Diana Tours in Lisbon!

The Sweet Service Award goes to the Lisbon train service, for its amazing train to Porto, and for the discount I received when making the booking at the Lisbon station, Initially the ticket seller told me that the second class tickets were sold out, and that I would have to buy a first class ticket at €85 for the three hour trip. He understood my question about a pensioner price, asked to see my passport, and lo and behold, I was given a second class ticket at €22! I mistakenly sat in the first class section initially, and the seats in both classes were almost identical, with footrests, and WiFi! South African trains have a long way to go! Continue reading →

Sweet Service goes to El Corte Inglis Porto; Sour Service Award goes to Uber Lisbon!

The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey. Continue reading →

Sweet Service Award goes to Emirates; Sour Service Award goes to New Milton Taxi Service!

The Sweet Service Award goes to Emirates, for the excellent service on board their A380 flight to London from Dubai in particular, operated in conjunction with Qantas. The food is excellent, the seats wide and comfortable with ample legroom, and the service far better than the Cape Town – Dubai leg. On the Cape Town – Dubai leg we were offered the menus after the trolley came to our seats, and when I asked what type of fish was served, the hostess said that she did not know, thinking it was ‘white fish’. I was disappointed to not have seen the menu in advance, as it was hake, and I would have chosen this instead of the spicy chicken alternative.

 

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Sweet Service Award goes to Sorbet Camps Bay; Sour Service Award goes to Facebook/Instagram!

The Sweet Service Award goes to Sorbet in Camps Bay, and its owner Debbie, for her service recovery. When I went for a Pedi, I did not notice until I got home that the staff member assigned to me had used the wrong colour on my toes, despite me asking for the nail polish Sorbet Ice is Nice colour to match that of my finger nails. Debbie offered for the nail colour to be redone the following day, an offer I accepted gratefully. This is the second Sweet Service Award for this Sorbet branch. Continue reading →

Sweet Service Award goes to Carrol Boyes, Sour Service Award goes to Engen Kloof Street!

The Sweet Service Award goes to Carrol Boyes, for its extreme generosity in delivering to my home a collection of their Carrol Boyes products as a Christmas gift. I had only got to know the company and some of its executives this year when it launched its wonderful chocolate boxes. They are a kind, friendly, and approachable company. 

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Sweet Service Award goes to Sorbet; Sour Service Award goes to Indulge Aesthetics!


The Sweet Service Award goes to Sorbet Camps Bay, the Branch to which I switched earlier this week, having been with the Sea Point Mall Branch for the past two years. I now live in Camps Bay, but out of habit I kept going back to the Sea Pont Branch. Walking past the Camps Bay Branch, which is at the back of The Promenade Centre, and to which I can walk, I gave it a try earlier this week, and returned two days later, loving the peacefulness and professionalism of the staff in doing a leg wax and mini pedicure. I was informed that I had R250 in points, which was deducted from my total due, leaving a small amount to pay. They do a birthday 50% discount too, already diarised for next month. Lauren did the waxing, with extreme thoroughness, Continue reading →