Entries tagged with “WhaleTales Sweet & Sour Service Awards”.


The Sweet Service Award goes to Café Roux on Shortmarket Street, and its Manager Lauren Parks, for finding a seat for me in the sold out performance by Acoustic Element, as I had not booked. Lauren always makes a plan. The latest Café Roux evening was made even more special in that local artist Jimmy Nevis sat next to me at the same table!

 

 

The Sour Service Award goes to Olga Jewelry Design Studio in the V&A Waterfront, and its sales person Sandra Weichbold, who was rude when I wanted to proceed with my order to have a tanzanite and diamond eternity ring manufactured. Sandra did not bother to come to the counter when I arrived, and then struggled to find the quotation that Debby had sent me. I had to provide the details to her. She told me that I was rude, when I asked what was taking her so long to find the quote, and that is when I left the shop and cancelled the ring manufacture! What a blessing it was, finding the perfect ring at Tanur jewelers, also in the Waterfront.

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein

 

The Sweet Service Award goes to The Silo Hotel. As the Rooftop Bar is so popular now, one has to book a table for it. Training Consultant Mark Bland was kind enough to organize this for me. We enjoyed a drink with the glorious views and sunset from the Rooftop, and experienced The Royal Portfolio charm of its staff, starting with Louis Page, the Assistant Restaurant Manager, who we bumped into upstairs. He immediately offered to take us (more…)

The Sweet Service Award goes to Kavanagh’s Hair and Beauty in Sea Point, and its stylist Vera Croeser, who did a complimentary cut and colour of my hair, as well as an eyebrow tint. 

Vera and I had not met previously, and were connected via Marina Nestel, a brand ambassador for Kavanagh’s.

Vera and I had much in common, with an interest and learning in spirituality, a new path for me. She added a funky touch to my new cut, and took extra care of my hair, bringing out the colour with a tonic.

The 20 minute scalp massage by her assistant Lorraine, whilst I was wrapped up in a warm blanket, was an absolute treat and indulgence.  (more…)

The Sweet Service Award goes to Woolworths W Cafę in the V&A Waterfront, and to its Manager Reneé Keen, for all her kindness, and excellent service she has offered me since I started going to have my cappuccinos there. When she sees me walk in, she alerts her Barista immediately before I place my order, and reminds him/her how I like my dry cappuccino. Very sadly she is moving to the new Tableview Mall and its W Café branch, the shoppers at this branch being fortunate to benefit from her excellent Service, which rubs off onto the staff working for her too!  (more…)

The Sweet Service Award goes to Audi Cape Town, and its amazing customer-caring Service Manager Hennie Kriel. My car had been in for panel beating at Farber Coachworks whilst I was overseas, and they must have disconnected the electronics in doing so, as the time on the dashboard was incorrect. The dashboard also told me that my car key needed a new battery. Hennie sorted out both problems quickly, as he always does, and there was no charge, as the battery cost is covered by the Maintenance Plan. The service by Audi Cape Town is almost as fabulous as driving an Audi!  (more…)

The Sweet Service Award goes to Farber Coachworks in Montague Gardens, and its driver Daniel Steyn, for his kindness in driving me between my home and his employer. He is an amazing service ambassador, compared to his colleagues, not one of the persons I dealt with other than him having any redeeming features or service orientation.  (more…)

The Sweet Service Award goes to the Traffic Department in the Civic Centre, and staff member Tamlyn Spielman, who assisted me in getting a replacement Motor Vehicle Registration form for a scooter, which I had sold, and for which I needed the form to hand over to the purchaser. Despite having recently replaced my driver’s license due to theft, and having been issued with a new license for my car, there was no record of my FICA-registration on the system. It was also not good enough to show my driver’s license as identification! I was so annoyed that I threw a Charlize Theron fit at the counter. When I calmed down, I realized that I had a proof of residence in my phone. A Manager was called, and she must have taken pity on me, allowing me to get the form without the ID Book and the proof of residence!

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The Sweet Service Award goes to the Fireplace Studio, and its salesman Wayne Malgas, for the speedy installation of a gas fireplace, in less than a week after I gave them the go-ahead! The unit had to be couriered down from Johannesburg, and a gas bottle had to be delivered by Eddles Gas, all parties doing their best to meet my deadline. I am still waiting for a fireplace quotation from Italcotta, despite having done a follow up call to the sales consultant, two weeks after he called.  (more…)

The Sweet Service Award goes to Audi Cape Town, and its Service Advisor Hennie Kriel, for his friendliness and efficiency in helping me to get my car key to flick open, a little screw having been responsible for the problem. On his desk is a sign that they offer 11/10 service excellence, and it encourages customers to demand it, and express it if they are not satisfied. Hennie has impressed me with his superb service since meeting him at the dealership early this year.  (more…)

The Sweet Service Award goes to Frames 4 Africa in Hermanus, and its owner Zelda, for the excellent service of framing a drawing which I had bought at an art gallery, within 24 hours of bringing it to them. Zelda kept her promise of the timing, and sent me a text message to confirm that the framing was ready for collection. I have never received such a speedy framing service!  (more…)