Tag Archives: WhaleTales Sweet & Sour Service Awards

Sweet Service goes to El Corte Inglis Porto; Sour Service Award goes to Uber Lisbon!

The Sweet Service Award goes to El Corte Inglis department store in Porto, which has a fabulous free collection service at key tourist points and hotels in Porto. I made use of it to get to the store from the Se Cathedral, and to be dropped off back at my hotel. The second driver was a tour guide, pointing out key tourist attractions to me. On arrival at the store, I was told about the VIP promotion for foreigners, receiving 10% off on their purchases, which credit can be redeemed in certain departments. Whilst my shopping experience with the MAC cosmetic assistant was far from satisfactory, the Cosmetics Manager made up for it by assisting me with the payment of my purchase of their lipstick, given that the line that I like is to be discontinued. I was also invited to the restaurant, to enjoy a free Pasteis de Nata, and a glass of Port or a cup of coffee, graciously substituted for a lovely Tetley’s Tea when I requested it. And I could use the 10% credit to buy a fruit knife for my Camino journey. Continue reading →

Sweet Service Award goes to Emirates; Sour Service Award goes to New Milton Taxi Service!

The Sweet Service Award goes to Emirates, for the excellent service on board their A380 flight to London from Dubai in particular, operated in conjunction with Qantas. The food is excellent, the seats wide and comfortable with ample legroom, and the service far better than the Cape Town – Dubai leg. On the Cape Town – Dubai leg we were offered the menus after the trolley came to our seats, and when I asked what type of fish was served, the hostess said that she did not know, thinking it was ‘white fish’. I was disappointed to not have seen the menu in advance, as it was hake, and I would have chosen this instead of the spicy chicken alternative.

 

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Sweet Service Award goes to Sorbet Camps Bay; Sour Service Award goes to Facebook/Instagram!

The Sweet Service Award goes to Sorbet in Camps Bay, and its owner Debbie, for her service recovery. When I went for a Pedi, I did not notice until I got home that the staff member assigned to me had used the wrong colour on my toes, despite me asking for the nail polish Sorbet Ice is Nice colour to match that of my finger nails. Debbie offered for the nail colour to be redone the following day, an offer I accepted gratefully. This is the second Sweet Service Award for this Sorbet branch. Continue reading →

Sweet Service Award goes to Carrol Boyes, Sour Service Award goes to Engen Kloof Street!

The Sweet Service Award goes to Carrol Boyes, for its extreme generosity in delivering to my home a collection of their Carrol Boyes products as a Christmas gift. I had only got to know the company and some of its executives this year when it launched its wonderful chocolate boxes. They are a kind, friendly, and approachable company. 

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Sweet Service Award goes to Sorbet; Sour Service Award goes to Indulge Aesthetics!


The Sweet Service Award goes to Sorbet Camps Bay, the Branch to which I switched earlier this week, having been with the Sea Point Mall Branch for the past two years. I now live in Camps Bay, but out of habit I kept going back to the Sea Pont Branch. Walking past the Camps Bay Branch, which is at the back of The Promenade Centre, and to which I can walk, I gave it a try earlier this week, and returned two days later, loving the peacefulness and professionalism of the staff in doing a leg wax and mini pedicure. I was informed that I had R250 in points, which was deducted from my total due, leaving a small amount to pay. They do a birthday 50% discount too, already diarised for next month. Lauren did the waxing, with extreme thoroughness, Continue reading →

Sweet Service Award goes to Maison J , Sour Service Award goes to City of Cape Town!


The Sweet Service Award goes to Maison J Café et Croissant in Camps Bay. The coffee and croissant outlet and coffee shop opened just as I moved to Camps Bay almost three months ago, and has been a haven of exceptional service. Every day that I have been there to have a cappuccino, which is almost daily, necessitating a walk and eliminating the need to drive elsewhere for my daily fix, co-owner David Chait and/or Operations Manager Guy have been at the outlet, with one exception. Not being partial to paper cups, I have been allowed to bring my own cup for my dry cappuccino which is made Continue reading →

The Dairy Den Sweet Service Award; TELKOM Sour Service Award!


The Sweet Service Award goes to The Dairy Den in Sea Point, a unique outlet selling the best ice creams as well as doughnuts. I try to restrict myself to one ice cream a week, but had not tried the doughnuts, when I met owner Tassia for the first time, introducing myself and congratulating her on how well run the outlet is, compared to a shaky start, which I had communicated to her telephonically. She insisted that I try a doughnut on the house, a delicious chocolate coated one with hundreds and thousands. Continue reading →

Sweet Service Award goes to Olive Branch Deli; Sour Service Award to Vodacom!


The Sweet Service Award goes to Olive Branch Deli and its co-owner Omeros Demetriou, for his advice in guiding me in the decision to buy a Yoco credit card machine, which I have used on numerous occasions as a customer in their Deli. Omeros even called Yoco on my behalf, to check the paperwork requirements, and stock availability. I went to Yoco on Shortmarket Street later in the afternoon, and within an hour I was set up with a credit card machine. Olive Branch Deli is a great ambassador for Yoco! Continue reading →

Dalewood Fromage Sweet Service Award; Sour Service Award goes to ABSA!


The Sweet Service Award goes to the Dalewood Fromage factory shop and its Manager Tracey Falconer. I was in Franschhoek and wanted to stop by the shop in Klapmuts, but was running late from a lunch. I called to find out at what time they close. Tracey told me that they close at 16h00, but that she had to do some admin work, and would still be there until 16h45, which suited me perfectly. Not only did I buy their fabulous Camembert and Brie cheeses, but fresher than fresh same-day laid eggs too. Continue reading →

Twelve Apostles Hotel Sweet Service Award; The Vineyard Hotel Sour Service Award!


The Sweet Service Award goes to the Twelve Apostles Hotel, and its F & B Manager Hilton Ruch. On my way home from dancing at Constantia Nek recently, I stopped by at their Café for a dry cappuccino. Not expecting Hilton to be at work after 22h00, I asked one of the staff to pass on my regards to him. She told me he was still at work, and called him. He chatted, and told me about their new Vegan High Tea, a first in Cape Town it would seem, as well as other news. The dry cappuccino was perfectly made, and they have marshmallows too, a weakness. When I requested the bill, I was told that Hilton had taken care of it,
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