Entries tagged with “WhaleTales Sweet & Sour Service Awards”.


The Sweet Service Award goes to Frames 4 Africa in Hermanus, and its owner Zelda, for the excellent service of framing a drawing which I had bought at an art gallery, within 24 hours of bringing it to them. Zelda kept her promise of the timing, and sent me a text message to confirm that the framing was ready for collection. I have never received such a speedy framing service!  (more…)

The Sweet Service Award goes to Hôtel Beaumarchais in Paris, and its receptionist Emily, who went out of her way to make my two-day stay an absolute pleasure. I had booked the hotel via Booking.com, and had no personal experience nor recommendation for it. On arrival Emily offered me a room immediately, despite it not yet being 14h00, and told me that she had upgraded my room to a double – with annoyance I discovered on my travels that one sleeps in a single bed when one makes a booking for one person. I had not made a request re the bed type, and she did not know (more…)

The Sweet Service Award goes to the people of Cape Town, who came to the party in donating clothing, food, beverages, and bedding for the residents of Imizamo Yethu, who were left destitute after a devastating fire this past weekend. Donations were dropped off at the fire stations in Sea Point and Hout Bay, at Pick ‘n Pay outlets, at La Parada Constantia Nek, and at schools in Hout Bay. A collection drive on Ryan O ‘Connor’s Breakfast Show on Kfm on Monday raised in excess of R1 million alone. All non- perishable foods and (more…)

The Sweet Service Award goes to SAA, and its crew on the flight from London to Johannesburg on 27 February. It was a very empty flight, and the staff was extremely friendly in looking after us. Nothing was too much trouble. The only thing that did not work was the cellphone charger, the hostess telling us honestly that it does not work throughout the plane! It was a concern for tourism that the plane was only one quarter full

 

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The Sweet Service Award goes to Gucci in Galeries Lafayette in Nice, and its sales assistant Anete Petersone. Anete spoke perfect English, helped me connect to the store wifi so that I could get a quick approval for a belt purchase, chose the correct belt size, wrapped the gift beautifully, and guided me to the fourth floor of the store, an absolute professional. I was offered a mineral water whilst making the purchase. She guided me to the Tax Refund department in the store. I returned two days later, to buy another Gucci item, but it was not available in the Nice branch, so Anete contacted the Galeries Lafayette Haussmann branch in Paris, requesting them to keep the item for me.  (more…)

The Sweet Service Award goes to W Café inside Woolworths in the V&A Waterfront and its Manager Renee Keen, who observes me arriving for a cappuccino, and knows exactly how I like it, dry and with foam and no milk, requesting her barista to make it. She also automatically brings a glass of water. She always has a friendly smile of welcome.  (more…)

The Sweet Service Award goes to Exclusive Books Café in the V & A Waterfront, and its barista Gugu Gumede. I was deciding between two books by the same author, and sat at one of the Café tables to do so. Gugu appeared with a dry cappuccino, perfectly made, without taking my order, remembering from a previous visit how I love my cappuccino. I only visit the Café infrequently, and have rarely had good service there in the past, making Gugu’s proactive service even more remarkable! I bought both books in the end! (more…)

audi-centre-va-waterfront-3The Sweet Service Award goes to Audi in the V&A Waterfront, and its Service Ambassador Hennie Kriel, for his assistance in reconnecting my car phone to the bluetooth in my new upgraded cellphone. He also helped me to get a tyre pressure warning removed, after a slow puncture was fixed. Instead of doing it for me, he made me do it, whilst instructing me, so that I am able to do it myself in future.  (more…)

14515679_421515301305590_8413178253769965568_nThe Sweet Service Award goes to the Franschhoek Champagne Festival, for the best ever event, with professional looking and well-decorated stands, a central shaded area to seat the bulk of the attendees, and great effort taken by attendees to dress in black and white with a touch of floral.   Congratulations go to organisers Darielle Robertson of DnA Events and the Franschhoek Wine Valley.

 

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imageThe Sweet Service Award goes to Vodacom in the V&A Waterfront and its consultant Chad Thomas, who assisted me in doing a phone upgrade. He also checked my contract, and found a more affordable package that gives me more data and fewer calls at a lower rate than I have been paying to date. (more…)