The Sweet Service Award goes to W Café inside Woolworths in the V&A Waterfront and its Manager Renee Keen, who observes me arriving for a cappuccino, and knows exactly how I like it, dry and with foam and no milk, requesting her barista to make it. She also automatically brings a glass of water. She always has a friendly smile of welcome. (more…)
Entries tagged with “WhaleTales Sweet & Sour Service Awards”.
Friday 17th February 2017 - Posted by Chris von Ulmenstein
Friday 10th February 2017 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Exclusive Books Café in the V & A Waterfront, and its barista Gugu Gumede. I was deciding between two books by the same author, and sat at one of the Café tables to do so. Gugu appeared with a dry cappuccino, perfectly made, without taking my order, remembering from a previous visit how I love my cappuccino. I only visit the Café infrequently, and have rarely had good service there in the past, making Gugu’s proactive service even more remarkable! I bought both books in the end! (more…)
Sweet Service Award goes to Audi Centre Cape Town; Sour Service Award goes to Lifestyle on Kloof parking!
Friday 16th December 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Audi in the V&A Waterfront, and its Service Ambassador Hennie Kriel, for his assistance in reconnecting my car phone to the bluetooth in my new upgraded cellphone. He also helped me to get a tyre pressure warning removed, after a slow puncture was fixed. Instead of doing it for me, he made me do it, whilst instructing me, so that I am able to do it myself in future. (more…)
Friday 9th December 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to the Franschhoek Champagne Festival, for the best ever event, with professional looking and well-decorated stands, a central shaded area to seat the bulk of the attendees, and great effort taken by attendees to dress in black and white with a touch of floral. Congratulations go to organisers Darielle Robertson of DnA Events and the Franschhoek Wine Valley.
Friday 2nd December 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Vodacom in the V&A Waterfront and its consultant Chad Thomas, who assisted me in doing a phone upgrade. He also checked my contract, and found a more affordable package that gives me more data and fewer calls at a lower rate than I have been paying to date. (more…)
Friday 18th November 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Blaauwklippen, and is nominated by Marilyn Levin: ‘I hope you are well. I would like to nominate the staff of Blaauwklippen Manor House/Bistro for a Sweet Award. We visited the farm today and I accidentally left my cell phone in the toilet. I discovered that I had left it there about twenty minutes after it happened. I raced back to the Manor House/Bistro and asked told the manageress that I had lost my phone. She asked me the colour and I told her. One of the staff had found it and handed it in. Such honestly one does not always find. I was so grateful. Thank you to the staff of Blaauwklippen’. (more…)
Friday 11th November 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Vodacom in the V&A Waterfront and its consultant Warren Bathgate, who organized for the replacement within half an hour of my iPhone screen, which had become faulty when my phone fell. I was unaware of the Apple Doctor service which Vodacom offers. I needed my phone to be operational for a lunch I was attending, to take photographs of the renovated Grand Africa Café & Beach.
Friday 28th October 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Uber, and its driver Zaid Fakir who drove me from the city back to my home. The radio in his vehicle was tuned to Kfm, and he agreed to up the volume as presenter Carl Waiste was playing very good music. When I had to take a call, he turned down the volume, and turned it up again when I had completed the call. When I was in Johannesburg last month I noted that some of the Uber drivers asked one for one’s radio station choice!
Friday 21st October 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to Nonna Lina and its manager Juandre for making me a dry cappuccino twenty minutes before the restaurant officially opened its doors for service. I was killing time before the start of a movie at the nearby Labia Theatre. I was however surprised at the R6 extra I was charged for the double shot, something I have never seen on a coffee bill before!
Friday 14th October 2016 - Posted by Chris von Ulmenstein
The Sweet Service Award goes to the Goodman Gallery and its Lara Wesson, who reacted with impressive responsiveness to a request for the names of the artists whose works are on show at the new blanko restaurant at The Alphen hotel in Constantia. A follow-up request was handled equally quickly, even on a Saturday morning!