Tag Archives: WhaleTales Sweet & Sour Service Awards

Dalewood Fromage Sweet Service Award; Sour Service Award goes to ABSA!

The Sweet Service Award goes to the Dalewood Fromage factory shop and its Manager Tracey Falconer. I was in Franschhoek and wanted to stop by the shop in Klapmuts, but was running late from a lunch. I called to find out at what time they close. Tracey told me that they close at 16h00, but that she had to do some admin work, and would still be there until 16h45, which suited me perfectly. Not only did I buy their fabulous Camembert and Brie cheeses, but fresher than fresh same-day laid eggs too. Continue reading →

Twelve Apostles Hotel Sweet Service Award; The Vineyard Hotel Sour Service Award!

The Sweet Service Award goes to the Twelve Apostles Hotel, and its F & B Manager Hilton Ruch. On my way home from dancing at Constantia Nek recently, I stopped by at their Café for a dry cappuccino. Not expecting Hilton to be at work after 22h00, I asked one of the staff to pass on my regards to him. She told me he was still at work, and called him. He chatted, and told me about their new Vegan High Tea, a first in Cape Town it would seem, as well as other news. The dry cappuccino was perfectly made, and they have marshmallows too, a weakness. When I requested the bill, I was told that Hilton had taken care of it,
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Standard Bank Sweet Service Award; ABSA Sour Service Award!

The Sweet Service Award goes to Standard Bank Gardens Centre and its Enquiries assistant Samantha. After spending 90 minutes subjected to ABSA’s incompetence in trying to close my account and credit card, having moved to Standard Bank, Samantha quickly and efficiently helped me load the credit card payment beneficiary and guided my payment of the outstanding ABSA card balance at the ATM outside the branch, taking no more than 5 minutes.

 

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Sweet Service Award goes to Standard Bank; Sour Service Award goes to UCT Summer School!

The Sweet Service Award goes to Standard Bank Sea Point and its Manager Colleen Sampson, for assisting me in receiving my interest payment on a fixed deposit, due on the first of the month, which took until 4 January to be paid with the help of her intervention. She was feisty in dealing with her colleagues in the bank’s IT Department, demanding immediate rectification of the computer glitch which had caused the problem. 

 

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Harck & Heart Sweet Service Award; City of Cape Town Sour Service Award!

The Sweet Service Award goes to Harck & Heart, bakers of German gingerbread biscuits, which I had experienced at Kamers two months ago for the first time, having bought a packet of their biscuits then. As I was launching my Book, with an angel on the front cover, I placed an order for Angel biscuits, to place into the goody bags of my guests attending the Book launch. The order was executed effortlessly and an arrangement was made for me to collect the box of biscuits from the Blaauwklippen market four days prior to the Book launch date. Payment was easily executed at the stand at the market. #VielenDank. 

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Sweet Service Award goes to Hussar Grill Stellenbosch; Sour Service Award goes to 925 The Showroom!

The Sweet Service Award goes to the Hussar Grill Stellenbosch, and its waiter Aiden. I ‘stumbled’ across the restaurant on a Stellenbosch day, and the charming Aiden made my visit there an excellent experience, a rare treat. He asked the kitchen to plate the Marié Rosé sauce separately for the Prawn Avo cocktail starter in case it had chili in it, helped me to squeeze the hard  lemon over the starter, and brought me another complimentary sweet potato crisp and olive treat when I had forgotten to photograph it initially. It is clear that he loves his job!  Continue reading →

Jade Sweet Service Award! Emile Joubert Sour Service Award!

The Sweet Service Award goes to Jade, a shop in Stellenbosch specializing in selling pearls, and its Manager and jewelry designer Ariéne Jansen. On a recent shopping visit, mentioning that the purchase was a birthday indulgence, I received pouches in different sizes from Ariéne, one each in which to keep my earrings, and the other the necklace which I had bought, very convenient gifts for traveling. I had never been spoilt by the shop like this previously, having awarded it a Sour Service Award earlier this year, due to the poor service received from another staff member! On my return ten days later, to request matching up a favorite earring which I had lost, Ariéne efficiently and very inexpensively created the lost earrings and fixed another earring. She also made up a pearl necklace for me, to an exact length, within a two-hour period, which allowed me to browse the shops around Church Street.  Continue reading →

Dr Jemma Simpson Sweet Service Award! Sour Service Award goes to The Academy of Applied Heart Intelligence!

The Sweet Service Award goes to Dr Jemma Simpson, an Aesthetic Doctor at DermaMedical in the Garden Centre, and her treatment of aesthetic medicine on a trial basis, which was organized by Marina Nestel. She analyzed my skin, and has prepared and is implementing a transformative treatment plan to bring out the best features of my face.

 

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Sweet Service Award goes to MAC cosmetics; Sour Service Award goes to Uber!

The Sweet Service Award goes to MAC cosmetics in the V&A Waterfront, and its assistant manager Kerry Trainer. I wanted to buy my favorite lipstick and gave her the name of the colour, only to be told that the colour has been discontinued, something which happens so often in cosmetics. She said she could have the stock room checked for any last lipsticks in this colour, if I could wait for a while. I returned and was irritated that the person fetching the lipsticks still had not returned to the shop. When I returned a second time, the lipstick had arrived, plus a sample one, which Kerry offered me for free, due to the colour being discontinued. She offered to look for more of the lipstick colour at other branches, and called me back, to tell me that she had found five for me at Cavendish Square, and that they would keep them for me until I could collect them.  Continue reading →

Sweet Service Award goes to Tanur Jewelers! Sour Service Award goes to Kamaldien Jewelers!

The Sweet Service Award goes to Tanur Jewellery in the V&A Waterfront, where I not only found a tanzanite eternity ring, after a long struggle to find the perfect match with my other tanzanite rings, but also enjoyed excellent Service, in having the ring enlarged. The ring was finished before the promised time, and I was called, to invite me to collect it. It was accompanied with a certificate, unlike my poor experience at Kamaldien Jewelers, also in the Waterfront.  Continue reading →