The Sweet Service Award goes to Harck & Heart, bakers of German gingerbread biscuits, which I had experienced at Kamers two months ago for the first time, having bought a packet of their biscuits then. As I was launching my Book, with an angel on the front cover, I placed an order for Angel biscuits, to place into the goody bags of my guests attending the Book launch. The order was executed effortlessly and an arrangement was made for me to collect the box of biscuits from the Blaauwklippen market four days prior to the Book launch date. Payment was easily executed at the stand at the market. #VielenDank.
The Sweet Service Award goes to the Hussar Grill Stellenbosch, and its waiter Aiden. I ‘stumbled’ across the restaurant on a Stellenbosch day, and the charming Aiden made my visit there an excellent experience, a rare treat. He asked the kitchen to plate the Marié Rosé sauce separately for the Prawn Avo cocktail starter in case it had chili in it, helped me to squeeze the hard lemon over the starter, and brought me another complimentary sweet potato crisp and olive treat when I had forgotten to photograph it initially. It is clear that he loves his job! Continue reading →
The Sweet Service Award goes to Jade, a shop in Stellenbosch specializing in selling pearls, and its Manager and jewelry designer Ariéne Jansen. On a recent shopping visit, mentioning that the purchase was a birthday indulgence, I received pouches in different sizes from Ariéne, one each in which to keep my earrings, and the other the necklace which I had bought, very convenient gifts for traveling. I had never been spoilt by the shop like this previously, having awarded it a Sour Service Award earlier this year, due to the poor service received from another staff member! On my return ten days later, to request matching up a favorite earring which I had lost, Ariéne efficiently and very inexpensively created the lost earrings and fixed another earring. She also made up a pearl necklace for me, to an exact length, within a two-hour period, which allowed me to browse the shops around Church Street. Continue reading →
The Sweet Service Award goes to Dr Jemma Simpson, an Aesthetic Doctor at DermaMedical in the Garden Centre, and her treatment of aesthetic medicine on a trial basis, which was organized by Marina Nestel. She analyzed my skin, and has prepared and is implementing a transformative treatment plan to bring out the best features of my face.
The Sweet Service Award goes to MAC cosmetics in the V&A Waterfront, and its assistant manager Kerry Trainer. I wanted to buy my favorite lipstick and gave her the name of the colour, only to be told that the colour has been discontinued, something which happens so often in cosmetics. She said she could have the stock room checked for any last lipsticks in this colour, if I could wait for a while. I returned and was irritated that the person fetching the lipsticks still had not returned to the shop. When I returned a second time, the lipstick had arrived, plus a sample one, which Kerry offered me for free, due to the colour being discontinued. She offered to look for more of the lipstick colour at other branches, and called me back, to tell me that she had found five for me at Cavendish Square, and that they would keep them for me until I could collect them. Continue reading →
The Sweet Service Award goes to Tanur Jewellery in the V&A Waterfront, where I not only found a tanzanite eternity ring, after a long struggle to find the perfect match with my other tanzanite rings, but also enjoyed excellent Service, in having the ring enlarged. The ring was finished before the promised time, and I was called, to invite me to collect it. It was accompanied with a certificate, unlike my poor experience at Kamaldien Jewelers, also in the Waterfront. Continue reading →
The Sweet Service Award goes to Café Roux on Shortmarket Street, and its Manager Lauren Parks, for finding a seat for me in the sold out performance by Acoustic Element, as I had not booked. Lauren always makes a plan. The latest Café Roux evening was made even more special in that local artist Jimmy Nevis sat next to me at the same table!
The Sour Service Award goes to Olga Jewelry Design Studio in the V&A Waterfront, and its sales person Sandra Weichbold, who was rude when I wanted to proceed with my order to have a tanzanite and diamond eternity ring manufactured. Sandra did not bother to come to the counter when I arrived, and then struggled to find the quotation that Debby had sent me. I had to provide the details to her. She told me that I was rude, when I asked what was taking her so long to find the quote, and that is when I left the shop and cancelled the ring manufacture! What a blessing it was, finding the perfect ring at Tanur jewelers, also in the Waterfront.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein
The Sweet Service Award goes to The Silo Hotel. As the Rooftop Bar is so popular now, one has to book a table for it. Training Consultant Mark Bland was kind enough to organize this for me. We enjoyed a drink with the glorious views and sunset from the Rooftop, and experienced The Royal Portfolio charm of its staff, starting with Louis Page, the Assistant Restaurant Manager, who we bumped into upstairs. He immediately offered to take us Continue reading →
The Sweet Service Award goes to Kavanagh’s Hair and Beauty in Sea Point, and its stylist Vera Croeser, who did a complimentary cut and colour of my hair, as well as an eyebrow tint.
Vera and I had not met previously, and were connected via Marina Nestel, a brand ambassador for Kavanagh’s.
Vera and I had much in common, with an interest and learning in spirituality, a new path for me. She added a funky touch to my new cut, and took extra care of my hair, bringing out the colour with a tonic.
The 20 minute scalp massage by her assistant Lorraine, whilst I was wrapped up in a warm blanket, was an absolute treat and indulgence. Continue reading →
The Sweet Service Award goes to Woolworths W Cafę in the V&A Waterfront, and to its Manager Reneé Keen, for all her kindness, and excellent service she has offered me since I started going to have my cappuccinos there. When she sees me walk in, she alerts her Barista immediately before I place my order, and reminds him/her how I like my dry cappuccino. Very sadly she is moving to the new Tableview Mall and its W Café branch, the shoppers at this branch being fortunate to benefit from her excellent Service, which rubs off onto the staff working for her too! Continue reading →