De Kaap Sweet Service and Vida e Caffè Sour Service Awards

The Sweet Service Award  goes to De Kaap restaurant in McGregor, and is nominated by Michael Mackenzie.  Michael writes that he had lunch at the restaurant, and enjoyed the leek and ricotta cannelloni as well as pear and almond frangipane tart.  They felt like a dessert wine after their meal, and as there was none in stock, the chef quickly drove down the road to the McGregor Winery to buy a bottle of good white Muscadel, served with a slice of lemon and ice.  “It was a perfect match for the excellent tart.  How is that for service!  And keeping the customer happy”, he wrote.

The Sour Service Award  goes to Vida e Caffè, for not displaying its prices at any of its branches.  According to the Cape Times, when tackled about this contravention of the new Consumer Protection Act, Vida representative William Dutton responded: “Not showing prices on our menu boards does not mean that we are expensive or that we are trying to hide anything”.  It is intended to create interaction between the customer and Vida staff, he added.  Vida has announced that it will get around to displaying its prices from 1 July!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com.   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

5 replies on “De Kaap Sweet Service and Vida e Caffè Sour Service Awards”

  1. JJ says:

    The reason why Vida e wont show its prices… Latte at Mugg and Bean cost R18.90…at Vida e …R23! And the Mugg is a restaurant not a take away!!

    Vida E is a ripoff through and through. Thankfully, the new consumer protection act will take care of these thieves and save the coffee drinking public some money in the process!

  2. I agree JJ – I noticed that they charge even more at their Cape Town International Arrivals barrow, and that is for a take-away, nogal. No cups at all!

    Chris

  3. Dom says:

    It’s high time that they display the prices. Their plain croissant just went up from R9 to R12! I can get 2 at Giovannis for R14 and they are twice the size!

  4. Annika says:

    And still no displaying prices…which I also learned the hard way at the airport. R21 for a cappuccino? Come now!

  5. Dear Annika

    I saw that at the Waterfront and Camps Bay branches too. I asked one of the staff, and he gave me an answer that I did not understand!

    Chris

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