The Sweet Service Award goes to De Kaap restaurant in McGregor, and is nominated by Michael Mackenzie. Michael writes that he had lunch at the restaurant, and enjoyed the leek and ricotta cannelloni as well as pear and almond frangipane tart. They felt like a dessert wine after their meal, and as there was none in stock, the chef quickly drove down the road to the McGregor Winery to buy a bottle of good white Muscadel, served with a slice of lemon and ice. “It was a perfect match for the excellent tart. How is that for service! And keeping the customer happy”, he wrote.
The Sour Service Award goes to Vida e Caffè, for not displaying its prices at any of its branches. According to the Cape Times, when tackled about this contravention of the new Consumer Protection Act, Vida representative William Dutton responded: “Not showing prices on our menu boards does not mean that we are expensive or that we are trying to hide anything”. It is intended to create interaction between the customer and Vida staff, he added. Vida has announced that it will get around to displaying its prices from 1 July!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.