The Sweet Service Award goes to Kulula.com, nominated by Hilary Djolov. Hilary writes: “Kulula … put us onto a BA flight when our flight was delayed by two hours and upgraded us to business class, because we were travelling with a three-year-old who otherwise would have made it home after midnight.”
The Sour Service Award goes to SAA, who seem intent on discouraging tourists to visit South Africa in the afterglow of the goodwill created by the recent World Cup. Robert Landecker wrote that last December he paid about $800 for a ticket from Sao Paulo to South Africa – now he has been quoted $1500 for the same journey in January next year.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at email@example.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.