The Sweet Service Award goes to Mercedes Benz (Culemborg branch) and its Service Advisor Yazid Bohardien. The car’s water bottle had come loose and was resting near the tyre, so I popped into the workshop over a lunchtime, asking Yazid if the staff could assist me in getting it correctly fitted again. He told me that the workshop is closed over lunchtime, and that I would have to wait for half an hour. In less than this time, he came back to me, saying that he had fixed the problem himself, without requiring any parts from the Parts Division. He refused to accept payment.
The Sour Service Award goes to Cinema Nouveau V & A Waterfront, for its technical problems with the movie ‘Brighton Rock’, which meant that they could not screen the movie for a number of days, as the movie was ‘broken’, we were told by the ticket office staff. The newspaper ad did not indicate that the movie was not showing, and it meant that one went to the V&A Waterfront for nothing.
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at firstname.lastname@example.org. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.