Vida e Caffè Sweet and CNA Sour Service Awards

The Sweet Service Award goes to Vida e Caffè in the V&A Waterfront, for providing a jug with cold water and lemon slices to its clients, even though they could be making money from the bottled waters they sell.


The Sour Service Award goes to CNA in the V&A Waterfront, who did not have a single staff member on the floor at 20h30 on Monday, despite a number of customers in the store.   A manager ventured out of the back office, and was surprised that customers needed help, stating that it wasn’t odd that there had been no one on the floor, and that he was busy with paperwork in his office!


The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at   Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the website.

2 replies on “Vida e Caffè Sweet and CNA Sour Service Awards”

  1. Dave Snoek says:

    Hi Chris, CNA stands for Customers Needing Attention.

    Hope you are going to be in Hermanus for the Mardi Gras and switch-on of our lights on the Christmas tree on Tues evening.

  2. I had forgotten David! Nice to hear from you again.

    At what time is the switch on?


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