PJ Plumbers Sweet Service and African Day Wine Club Sour Service Awards

The Sweet Service Award goes to PJ Plumbers.  I saw the van in Bo-Kaap, and asked what the call-out rate is.  Sounding reasonable, I booked Michael.  He arrived two hours later, an unheard-of quick response time.  Throughout his visit, he was focused on finding a cost-effective solution to fixing the plumbing problem for the guest house.

The Sour Service Award goes to the African Day Wine Club, and is nominated by Brad James. Brad writes that he ordered wine from the African Day Wine Club in April, and paid for it in full upfront. The wine was sent to Johannesburg as part of a bigger delivery, and was stolen, Brad was informed a month later.  Brad has cancelled the order and requested a refund, but has not received the money back three months since placing the order, saying he is waiting to be paid by others to pay Brad back, and waiting for the insurance to pay out.  I called Malcolm Doyle-Davidson, the owner of the African Day Wine Club based in Cape Town, and he would not commit to when he would refund Brad, saying he had 28 days as per the debt collector Brad had put on to him.  He told me that the matter was none of my business!

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog.  Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales newsletters on the www.whalecottage.com website.

4 replies on “PJ Plumbers Sweet Service and African Day Wine Club Sour Service Awards”

  1. Rob Harris says:

    What a shame a “wine club” responds like that … one would think that even when things go wrong they would at least try to retain a customer and not alienate him and by association all his friends who will be bound to hear of his experience.

    Don’t businesses GET IT? Every one is in the service industry … but so many don’t know the meaning of the expression. Eish!

  2. I agree Rob.

    Service is so easy!

    Chris

  3. Amazing how folk treat one another …the African way?

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