The Sweet Service Award goes to Mercedes-Benz Culemborg in Cape Town, for the assistance by its Service Manager Dean Guimaraes in opening my car roof, which stopped working yesterday morning. Despite arriving at 16h00 on a Friday afternoon after returning from a function in Stellenbosch, Dean checked out the car. He found that a part of the roof mechanism had broken, and managed to open the roof, despite the broken part, which they will replace next week, once ordered on Monday.
The Sour Service Award goes to the V&A Waterfront, for the growing number of maintenance issues in the centre which customers have to highlight to the centre management via Twitter: spilt chips on a set of stairs; parking ticket machines not working at the entrance and holding up customers wishing to draw a ticket as well as those behind them; lights not working in the passage in which the post boxes are; parking ticket payment machines regularly not working; boom machines at the exit not working; water leaking out of the fire hose pipes in the underground parking; parking lights inaccurately on green despite a vehicle parked in the bay; and more. When maintenance issues are Tweeted, the Tweets are usually ignored by the V&A Waterfront Tweeter Emma Jackson, and no action is taken to prevent other V&A shoppers from being inconvenienced!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at whalecot@iafrica.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog. FOR THE DURATION OF MASTERCHEF SA SEASON 3 WE ARE MOVING THE SWEET & SOUR SERVICE AWARDS TO SATURDAYS.
Chris von Ulmenstein, Whale Cottage Portfolio: www.whalecottage.com Tel (021) 433-2100, Twitter:@WhaleCottage Facebook: click here
20
3070
27k
20