The Sweet Service Award goes to Camps Bay Hardware and its owner Jared Stein, for organising the delivery of a cellphone charging cable from his holiday in Mauritius, as his store was closed for a week to give his staff a break. He organised everything personally, a demonstration of his service excellence, especially to Camps Bay residents.
The Sour Service Award goes to Discovery, which has started the new year with a change to its Discovery Vitality Gameboard plays on Wednesdays. It has introduced a Travel Service, whereby one can book travel products, witch little explanation, and taken this into its weekly Gameboard plays. Last week I received a 250 point Cape Union Mart ‘reward’ when I chose a tile in the 20 tile Gameboard, each usually worth points, which I dedicate to buying Woolworths vouchers. I have no interest in buying anything at Cape Union Mart, and therefore this is a wasted ‘reward’. I called Discovery earlier this week, and the Vitality call centre had no clue of what I was saying to her, when I asked her to have the Cape Union Mart points converted into 250 normal points! I’m still awaiting a decision! On this week’s Gameboard play all appeared to have returned back to normal, probably as a result of complaints!
The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.
Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide