Sweet Service Award goes to Dinkel Bakery; Sour Service Award goes to Audi Century City!

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The Sweet Service Award goes to Dinkel Bakery on Kloofnek Road, and Cain, the coffee maker, waiter and Deli assistant, for his excellent service always. As I head to town weekly I have asked him to keep two poppyseed rolls for me on a Thursday. I don’t need to call ahead anymore, as the rolls are ready and waiting for me. The sweetest thing about Cain, a Zimbabwean, is that he can speak such good German, having worked at Dinkel for so many years already, serving many German customers.

The Sour Service Award goes to Audi Century City, for the dreadful service from the.Business Manager Elaine Mansfield, in addressing me about a Maintenance Plan extension, calling me ‘Mrs’ in  correspondence even though my Plan identifies me as ‘Ms’, taking a week after my payment to send me a copy of it, and not being able to apologise. This is in stark contrast to the fantastic service I have received from Audi Service Manager Hennie Kriel in the past five years.

 

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein, My Cape Town Guide/Mein Kapstadt Guide Instagram: @Chrissy_Ulmenstein @MyCapeTownGuide

 

About Chris von Ulmenstein

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