{"id":1173,"date":"2009-02-06T00:28:39","date_gmt":"2009-02-05T22:28:39","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=1173"},"modified":"2009-03-15T10:51:29","modified_gmt":"2009-03-15T08:51:29","slug":"nedbank-sweet-and-telkom-sour-service-award","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/whale-cottage-portfolio\/nedbank-sweet-and-telkom-sour-service-award\/","title":{"rendered":"Nedbank Sweet and TELKOM Sour Service Award"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to Carol of the George regional branch of NEDBANK, for organising the delivery of credit card imprint forms two hours after the order had been placed with the Call Centre,\u00a0 after the bank had closed its doors.\u00a0 The Nedbank Call Centre promised a delivery time of three days, and it took 12 minutes to speak to\u00a0 Samiema to place the order for the forms.\u00a0\u00a0\u00a0 She continuously placed the caller on hold.\u00a0\u00a0\u00a0 When given the merchant name of ‘Whale Cottage Plettenberg Bay’, she asked which town it is in!\u00a0\u00a0 But Carol saved the day, and showed excellent responsiveness and customer care with the same-day, after-hours\u00a0delivery.\u00a0<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>of the Year goes to TELKOM for causing extreme customer aggravation.\u00a0\u00a0\u00a0\u00a0 For two months Whale Cottage Camps Bay was without the ADSL service, after it had applied for the ADSL line to be moved to a different\u00a0and existing Whale Cottage telephone\u00a0line\u00a0in the same building.\u00a0\u00a0 Over a two month period the TELKOM officials in the ADSL call centre and in the TELKOM shop in Sea Point gave a variety of reasons for the service not working, including that the line had been cut, and that there was a line fault and a cable fault.\u00a0\u00a0\u00a0 When Whale Cottage called in a computer consultant, he found the simple solution – the ADSL line had not been verified, something no TELKOM staff member had asked in the 2 month period at all!\u00a0\u00a0 After 20 minutes, the ADSL service was working again.\u00a0\u00a0 Not only did this severely inconvenience the Whale Cottage Camps Bay guests, but it also cost Whale Cottage the purchase of\u00a0 a 3 G card, so as\u00a0to offer the Whale Cottage guests an internet service on the Whale Cottage laptop in the interim.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com<\/span><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Carol of the George regional branch of NEDBANK, for organising the delivery of credit card imprint forms two hours after the order had been placed with the Call Centre,\u00a0 after the bank had closed its doors.\u00a0 The Nedbank Call Centre promised a delivery time of three days, and it […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[248,21],"tags":[32378,829,326,566,163,164,32373,10],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t