{"id":12593,"date":"2010-10-08T09:18:07","date_gmt":"2010-10-08T07:18:07","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=12593"},"modified":"2011-09-10T17:22:45","modified_gmt":"2011-09-10T15:22:45","slug":"waterfront-boat-company-sweet-and-bird-boutique-cafe-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/waterfront-boat-company-sweet-and-bird-boutique-cafe-sour-service-awards\/","title":{"rendered":"Waterfront Boat Company Sweet and Bird Boutique Cafe Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award <\/strong>goes to the Waterfront Boat Company, for hosting a group of guest house owners on a harbour cruise on a picture-perfect Cape Town evening, accompanied by Boschendal Grande Cuvee Brut and their Le Grande Pavillon Brut Ros\u00c3\u00a9, and then hosted by Waterfront 221 restaurant, to introduce the Cruise and Dine package which the restaurant and the cruise company have developed.<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to\u00a0Bird Boutique Caf\u00e9\u00a0in Bree Street.\u00a0 It was a first visit, and we sat in the entrance hall at a long table with benches.\u00a0 A waitress took our order.\u00a0 It took 20 minutes to bring tap water.\u00a0 The food order for the second person was not given to the kitchen.\u00a0 The orange juice had to be re-ordered.\u00a0\u00a0 The food was slow in coming from the kitchen.\u00a0 I spoke to the co-owner Heike Stegmann, having asked for her, and spoke in German to her, out of courtesy to her, as I had read that she was German.\u00a0 She immediately told me that I could not say “Du” to her, but had to say “Sie”, as I did not know her!\u00a0\u00a0 In South Africa most Germans would say ‘Du’, especially as I was older than she.\u00a0\u00a0 No disrespect had been intended.\u00a0 There was no apology for the poor service, but we were told that we should have seen the note\u00a0that customers must\u00a0place their own\u00a0order in the kitchen.\u00a0 As we were not sitting in that room, we did not see the notice!\u00a0 The waitress also did not tell us.\u00a0 The menu was worn and partly torn, and we had a chipped glass in which the water was served.\u00a0 The owners were in the kitchen,\u00a0remaining hidden in the kitchen, behind a curtain.\u00a0 We could not see the “boutique” in the name of the ‘restaurant’, especially with the crates for seating!\u00a0 We bought 2 packets of home-made\u00a0lebkuchen biscuits, and they were stone-hard when we ate them at home.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong> are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>. <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to the Waterfront Boat Company, for hosting a group of guest house owners on a harbour cruise on a picture-perfect Cape Town evening, accompanied by Boschendal Grande Cuvee Brut and their Le Grande Pavillon Brut Ros\u00c3\u00a9, and then hosted by Waterfront 221 restaurant, to introduce the Cruise and Dine package […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,20,248,22,21],"tags":[7700,182,5944,32366,32378,7699,4316,6451,7697,7701,7702,5310,7698,7696,32373,3122],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t