{"id":12769,"date":"2010-10-15T09:29:38","date_gmt":"2010-10-15T07:29:38","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=12769"},"modified":"2010-11-06T09:50:14","modified_gmt":"2010-11-06T07:50:14","slug":"deukom-sweet-service-and-cape-town-tourism-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/deukom-sweet-service-and-cape-town-tourism-sour-service-awards\/","title":{"rendered":"DEUKOM Sweet Service and Cape Town Tourism Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/strong> goes to DEUKOM, for passing on the reduced cost of its contracts with German TV channels to its South African customers, resulting from the strong Rand, by reducing its subscription cost by 6,8 % from December onwards.<\/p>\n

\u00a0<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to Cape Town Tourism and its PR Manager Skye Grove.\u00a0 Public Relations is the management of relationship building with a company’s publics, and in the case of the tourism body,\u00a0these would be its members and the media.\u00a0 Whale Cottage Camps Bay\u00a0is a member of Cape Town Tourism and is on its media list for this blog.\u00a0 The defamatory response by\u00a0a non-paying guest\u00a0on Twitter to our exposure about the attempt by\u00a0him and his editor wife to defraud our Whale Cottage Hermanus of payment, was retweeted by Ms Grove, making her guilty of defamation too.\u00a0 Not leaving matters at that, she wrote two\u00a0Tweets, questioning why we had retweeted the link to an article in a national newspaper about the\u00a0alleged fraud.\u00a0 Worst of all, however, was a Tweet that she wrote to the guest, suggesting that our Tweets be reported for “abuse” and providing the Twitter link for it, in an attempt to damage our professional reputation.\u00a0\u00a0Ms Grove\u00a0did not offer this link to us, nor did she retweet our warning to hotels and guest houses about this couple, which would have been\u00a0in the interest of Cape Town Tourism members.\u00a0\u00a0\u00a0No apology nor response\u00a0has been received from Ms Grove when she was notified about the Sour Award, other than removing two of her three Tweets on the topic.\u00a0<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to DEUKOM, for passing on the reduced cost of its contracts with German TV channels to its South African customers, resulting from the strong Rand, by reducing its subscription cost by 6,8 % from December onwards. \u00a0 The Sour Service Award goes to Cape Town Tourism and its PR Manager […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,248,22,21],"tags":[7995,1591,85,3295,861,7986,2110,7991,7993,6312,7996,7989,7988,7878,7987,7990,3159,1587,163,162,2354],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t