{"id":1365,"date":"2009-02-27T00:13:32","date_gmt":"2009-02-26T22:13:32","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=1365"},"modified":"2009-03-15T10:57:52","modified_gmt":"2009-03-15T08:57:52","slug":"chrysler-jeep-dodge-sweet-and-department-of-home-affairs-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/chrysler-jeep-dodge-sweet-and-department-of-home-affairs-sour-service-awards\/","title":{"rendered":"Chrysler Jeep Dodge Sweet and Department of Home Affairs Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/strong> goes to Theuns, Service Manager at Chrysler Jeep Dodge in Century City in Cape Town, the only person in the organisation who appears to understand the word “service”, and who saved his company from a Sour Service Award.\u00a0\u00a0\u00a0 <\/span>Annemarie, who books the services, is a very defensive and rude person.\u00a0 \u00a0 <\/span>Her colleague, Claudine, who is called the Service Advisor, is quick to interrupt the customer, without allowing the customer to finish a sentence, and does not call her customers about their cars’ service.\u00a0\u00a0 <\/span>A car was left at the service company overnight after a routine service, without explanation or call.\u00a0\u00a0\u00a0 <\/span>The customer was told when the driver would deliver the vehicle.\u00a0\u00a0 <\/span>Once the customer called\u00a0the Service Manager\u00a0to complain about the rudeness from the two ladies, he said the magic words: “when would it suit you to have the car delivered?”!\u00a0\u00a0\u00a0 <\/span>It is a shame for customers that Chrysler Jeep Dodge\u00a0is a monopoly in Cape Town, as it is the only dealership and service station for these makes of vehicles.<\/span><\/span><\/span><\/span><\/p>\n

\"\"<\/a>The Sour Service Award<\/strong> goes to the Department of Home Affairs’ branch in Paarl, for its inefficiency.\u00a0\u00a0\u00a0 A 93-year old South African resident wants to renew his German passport, but has to meet a new requirement from the German Consulate, i.e. he has to\u00a0submit a written statement from the Department of Home Affairs, to prove to the German authorities that he has never applied for South African citizenship.\u00a0\u00a0 He applied for this statement in person at the Paarl offices of the Department\u00a0of Home Affairs, and\u00a0was told that it was sent by registered mail from Pretoria to Paarl three months ago.\u00a0 When he phones the Pretoria offices of the Department, they confirm that the statement has been sent to the Paarl offices.\u00a0 When he contacts the Paarl office of the Department, they say it has not yet arrived.\u00a0\u00a0 No amount of intervention at the highest levels possible has created any success for this elderly gentleman, who would like to make a visit to his\u00a0country of birth.<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Theuns, Service Manager at Chrysler Jeep Dodge in Century City in Cape Town, the only person in the organisation who appears to understand the word “service”, and who saved his company from a Sour Service Award.\u00a0\u00a0\u00a0 Annemarie, who books the services, is a very defensive and rude person.\u00a0 \u00a0 […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,248,21],"tags":[917,32378,918,916,919,862,32373,10],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t