{"id":14011,"date":"2010-11-12T09:47:41","date_gmt":"2010-11-12T07:47:41","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=14011"},"modified":"2010-11-12T09:52:51","modified_gmt":"2010-11-12T07:52:51","slug":"absa-sweet-service-and-waltons-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/absa-sweet-service-and-waltons-sour-service-awards\/","title":{"rendered":"ABSA Sweet Service and Waltons Sour Service Awards"},"content":{"rendered":"

<\/a><\/a>\"\"<\/a>The Sweet Service Award <\/strong>goes to Paul von Zeuner, the Manager\u00a0of ABSA Bank Sea Point, who assisted in getting a ‘hot card’ reading removed from a credit card when used at Woolworths branches, yet which functioned normally for all other purchases.\u00a0 Paul impressed with his quiet efficiency to get the problem sorted out via phone calls to the right persons in the ABSA head office in Johannesburg.<\/p>\n

\u00a0<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to Waltons Waterfront and its Manager June.\u00a0\u00a0 There was no record of a recent order placed with staff member Richard\u00a0for HP printer cartridges.\u00a0 June refused to check the order book for the order, and it appeared that no such book exists – each staff member has an order pad, but there is no central list to check when the order was never placed.\u00a0 June had no empathy for her customer, was rude, and made no attempt to place the order again.\u00a0 The Manager of the Western Cape head office has not yet connected with the customer,\u00a0despite a message left for him with\u00a0his PA, who\u00a0tried to deal with the complaint herself<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Paul von Zeuner, the Manager\u00a0of ABSA Bank Sea Point, who assisted in getting a ‘hot card’ reading removed from a credit card when used at Woolworths branches, yet which functioned normally for all other purchases.\u00a0 Paul impressed with his quiet efficiency to get the problem sorted out via phone […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,248,21],"tags":[8500,32378,1933,8502,8503,658,3736,482,32373,1771,171],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t