{"id":1658,"date":"2009-03-27T00:00:48","date_gmt":"2009-03-26T22:00:48","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=1658"},"modified":"2009-04-06T00:21:56","modified_gmt":"2009-04-05T22:21:56","slug":"the-grand-sweet-and-fresh-sour-service-award","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/the-grand-sweet-and-fresh-sour-service-award\/","title":{"rendered":"The Grand Sweet and Fresh Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/strong> goes to Justin at The Grand Cafe\u00a0in Camps Bay,\u00a0for greeting his regular customers by name, always making a plan to make a table available, even if a booking has not been made, and for even remembering the customers’ favourite dishes on the menu.\u00a0\u00a0 He creates a most welcoming atmosphere, a rare attribute, not experienced at other local restaurants.<\/p>\n

\u00a0<\/p>\n

\"\"<\/a>The Sour Service Award <\/strong>goes to Fresh laundry in Sea Point, for being unable to get stains out of laundry, yet charging a fortune for it, and rude service when the customer’s unhappiness was expressed.\u00a0\u00a0 On the day that the laundry was dropped off, the franchisee, Mrs Mitchell, was at the Main Road outlet.\u00a0 The staff member writing out the slip on that day was ill, and was not able to give good service.\u00a0 Mrs Mitchell did not send the staff member home nor did she take over from her.\u00a0 She did not say that she thought that they would not get the stains out, which is what the customer was told when she arrived, yet had to pay R 200 for 4 items of bed linen.\u00a0\u00a0 Esther was on duty on the day of collection, and refused to take the customer’s laundry out of the cupboard until the payment had been done.\u00a0 She screamed at the customer, took her time in taking the payment, made calls to Mrs Mitchell to hold up the process even further, the customer had to take the linen out of the cupboard herself,\u00a0 and the customer was called a “bitch” when she left the laundry!<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to Justin at The Grand Cafe\u00a0in Camps Bay,\u00a0for greeting his regular customers by name, always making a plan to make a table available, even if a booking has not been made, and for even remembering the customers’ favourite dishes on the menu.\u00a0\u00a0 He creates a most welcoming atmosphere, a rare […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[15,3,20,248],"tags":[32370,32378,1057,1060,13,1059,68,32373,10],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t