{"id":18199,"date":"2011-03-25T09:19:34","date_gmt":"2011-03-25T07:19:34","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=18199"},"modified":"2011-03-25T09:22:47","modified_gmt":"2011-03-25T07:22:47","slug":"orbis-security-solutions-sweet-and-waltons-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/orbis-security-solutions-sweet-and-waltons-sour-service-awards\/","title":{"rendered":"Orbis Security Solutions Sweet and Waltons Sour Service Awards"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/strong>\u00a0 goes to Reginald from Orbis Security Solutions\u00a0at the Cape Town International airport parking garage.\u00a0\u00a0 Last week we fetched a German intern at the airport,\u00a0our first visit since the completion of the construction of the\u00a0new airport.\u00a0 We had no feel for the location of the lifts to get to the Arrivals Hall, and Reginald became\u00a0our guide when he cycled past us.\u00a0 He found us a parking bay,\u00a0walked us to the lift, and even played lift operator, sending us on our way to the International Arrivals Hall.\u00a0 I also saw him helping two ladies lift up a suitcase and put it into the boot of their car.\u00a0\u00a0 Reginald is a most incredible service ambassador, not only for\u00a0Cape Town International,\u00a0but also for Cape Town and South Africa!\u00a0<\/p>\n

\"\"<\/a>The Sour Service Award\u00a0 <\/strong>goes to Waltons in Hermanus, and its manager Kathy and storeman Laurence.\u00a0 What was planned to be a Sweet Service Award to Alicia, for her efficiency in keeping\u00a0fax cartridges, and for staying on after 17h00, due to the delay in getting to the shop due to a terrible accident on the outskirts of Hermanus, has become a Sour Service Award due to the rudeness and lack of care for the customer.\u00a0\u00a0 When I arrived at 17h15 at the shop, I was barked at by Laurence, when I asked for two printer cartridges too.\u00a0 Laurence rudely told me that they had closed off, and that I was late anyway – I had called Alicia every 5 minutes for half an hour, to keep her up to date on our very slow progress through the traffic build-up due to the accident.\u00a0\u00a0 The Waltons’ staff transport was equally held up due to the accident, and all staff were still in the shop.\u00a0 When I called to complain to the manager Kathy the next day, she had not bothered to find out from her colleagues what Laurence had said to me,\u00a0even though she expected my call, and did not apologise for his rudeness.\u00a0<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at info@whalecottage.com<\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the www.whalecottage.com<\/span><\/a> website.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award\u00a0 goes to Reginald from Orbis Security Solutions\u00a0at the Cape Town International airport parking garage.\u00a0\u00a0 Last week we fetched a German intern at the airport,\u00a0our first visit since the completion of the construction of the\u00a0new airport.\u00a0 We had no feel for the location of the lifts to get to the Arrivals Hall, […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,248,21],"tags":[1167,32378,10556,10554,10555,10557,10558,32373,1771],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t