{"id":200113,"date":"2019-05-24T09:05:14","date_gmt":"2019-05-24T07:05:14","guid":{"rendered":"http:\/\/www.chrisvonulmenstein.com\/blog\/?p=200113"},"modified":"2019-05-24T11:39:04","modified_gmt":"2019-05-24T09:39:04","slug":"sweet-service-award-goes-to-the-travel-clinic-sour-service-award-goes-to-discovery-vitality","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/sweet-service-award-goes-to-the-travel-clinic-sour-service-award-goes-to-discovery-vitality\/","title":{"rendered":"Sweet Service Award goes to the Travel Clinic; Sour Service Award goes to Discovery Vitality!"},"content":{"rendered":"

\"\"The Sweet Service Award<\/b> goes to the Travel Clinic, and its Dr Etienne Fourie and assistant Debbie Gresak, who managed to squeeze me in with no booking for a Yellowfever vaccination for an overseas trip, having been recommended by Grant from the Bantry Bay Pharmacy. Debbie did the paper work, spoke to the doctor to squeeze me in before a delayed patient, and offered to claim for part of the cost from Discovery! Excellent friendly service, <\/p>\n

\"\"The Sour Service Award <\/b>goes to Discovery Vitality, for making it almost impossible to book a flight to London via their website, via their partner kulula, which does the local and overseas flight reservations for their Rewards program. Since joining Discovery a year ago, this was my first flight booking. The promise of 30% off on an overseas flight has been a great incentive to keep fit, and to achieve Gold status last year, and almost there this year already. I went to the Discovery Shop in Sea Point, for booking assistance, and was immediately told that I would not get get 30% off a booking for a departure date only two weeks away, six weeks being the minimum period for the Reward discount. I did however get a 10% discount. When the dates were entered, I was only offered BA flights to London, with no Emirates choice, their flights being considerably cheaper. We found a more reasonably priced BA flight, at over R11000 for a one way ticket (compared to the R23000 one-way tickets on most other dates), but then I could not change my name and surname details as per my passport, the Discovery system not allowing any amendments to the details they have for one, which means that I will never be able to book an international flight via their Reward system! Discovery only offers the discount on the base fare, and has the cheek to charge a booking fee of R380! <\/p>\n

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.<\/strong><\/p>\n

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com\/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chris_Ulmenstein<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award goes to the Travel Clinic, and its Dr Etienne Fourie and assistant Debbie Gresak, who managed to squeeze me in with no booking for a Yellowfever vaccination for an overseas trip, having been recommended by Grant from the Bantry Bay Pharmacy. Debbie did the paper work, spoke to the doctor to […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[26536,37142,3,124,248,37976,32565],"tags":[906,8258,32378,37979,36457,37978,301,536,37977,1528],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t