{"id":20012,"date":"2011-05-06T10:09:41","date_gmt":"2011-05-06T08:09:41","guid":{"rendered":"http:\/\/www.whalecottage.com\/blog\/?p=20012"},"modified":"2011-07-10T23:04:09","modified_gmt":"2011-07-10T21:04:09","slug":"mercedes-benz-culemborg-sweet-and-sour-service-awards","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/mercedes-benz-culemborg-sweet-and-sour-service-awards\/","title":{"rendered":"Mercedes Benz Century City Sweet and Sour Service Awards!"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/strong>\u00a0 goes to the head of the Service Division of Mercedes Benz Century City, St. Elmo Burger (yes, this is indeed his name), for turning around the poor service when I sent my car to this branch\u00a0for a service for the first time, about 3 weeks ago.\u00a0 On arrival,\u00a0I was\u00a0pointed to an outside parking bay, and then a trainee mechanic asked for the registration number and took the key.\u00a0 I was not told anything further.\u00a0 As I needed to be taken back to my home, I had to find out who would drive me.\u00a0 There is no clear directive as to where to go to find the ‘service ambassador’.\u00a0 Morne James looked for my booking but did not ask my name, and therefore\u00a0could not find it.\u00a0 He was rude when calling through a verbal quote, and when I asked him if he knew the new Consumer Protection Act requirement of written quotes, he said that\u00a0he did\u00a0know.\u00a0 His written quote grew by R2000 relative to the verbal\u00a0quotation.\u00a0As soon as I called Burger, he took over the responsibility for the client interaction, was charming, and somehow the final price to be paid shrunk by abour R2000.<\/p>\n

\"\"<\/a>The Sour Service Award<\/strong>\u00a0 goes to Mercedes Benz Century City, for its small-mindedness, and lack of appreciation of the lifetime value of its customers.\u00a0 The incorrect replacement of a new windscreen wiper during\u00a0the service three weeks ago meant that the car had to be taken back earlier this week, to have the problem fixed.\u00a0 I was invited to have a coffee, while waiting.\u00a0 At the Mercedes coffee shop I was told that I could have a coffee (R6)\u00a0for free, as a client, but not a cappuccino (R13,50), even though I had the petrol cost of getting the car back to get the wiper fixed!\u00a0\u00a0<\/p>\n

The WhaleTales Sweet & Sour Service Awards<\/strong>\u00a0are presented every Friday on the WhaleTales blog.\u00a0 Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at <\/span>info@whalecottage.com<\/span><\/span><\/a>.\u00a0\u00a0 <\/span>Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog, and in the WhaleTales <\/span><\/strong>newsletters on the <\/span>www.whalecottage.com<\/span><\/a> website.<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

The Sweet Service Award\u00a0 goes to the head of the Service Division of Mercedes Benz Century City, St. Elmo Burger (yes, this is indeed his name), for turning around the poor service when I sent my car to this branch\u00a0for a service for the first time, about 3 weeks ago.\u00a0 On arrival,\u00a0I was\u00a0pointed to an […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[3,124,248,21],"tags":[5963,32378,9579,6869,11824,11346,11344,11345,32373,1771],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t