{"id":202365,"date":"2019-09-27T10:45:47","date_gmt":"2019-09-27T08:45:47","guid":{"rendered":"http:\/\/www.chrisvonulmenstein.com\/blog\/?p=202365"},"modified":"2019-09-27T10:45:47","modified_gmt":"2019-09-27T08:45:47","slug":"sweet-service-award-goes-to-woolworths-camps-bay-sour-service-award-goes-to-twelve-apostles-cafe","status":"publish","type":"post","link":"https:\/\/www.chrisvonulmenstein.com\/blog\/cape-town\/sweet-service-award-goes-to-woolworths-camps-bay-sour-service-award-goes-to-twelve-apostles-cafe\/","title":{"rendered":"Sweet Service Award goes to Woolworths Camps Bay; Sour Service Award goes to Twelve Apostles Caf\u00e9!"},"content":{"rendered":"

\"\"<\/a>The Sweet Service Award<\/b> goes to Woolworths in Camps Bay, and its manager Gary Arendse, for dropping off a bag of oranges at my home, when I recommended to him that the new branch offer a larger fruit and vegetable supply, and break up a pocket of oranges so that one can buy them individually, for single customers like myself and like they do in the Waterfront.<\/p>\n

\"\"<\/a>The Sour Service Award<\/b> goes to the Caf\u00e9 at the Twelve Apostles Hotel, at which I stop regularly on a Sunday evening, for a cup of tea, and occasionally a Jamieson, on my way home from Constantia Nek. Last Sunday I arrived at about 20h30, with three tables of diners in the Caf\u00e9, and I walked towards \u2018my\u2019 usual table, asking if I could sit there. No member of staff came to greet me, or show me an alternative table, there only being a six-seater table left, a number of tables having seemingly been removed from the restaurant. The Manager Sacha told me over the counter that \u2018my\u2019 table was reserved for 21h00. With an attitude she said I could use it, and they would seat the other couple elsewhere. She is usually very friendly, but not this time, telling me what I was going to order: \u2018coffee\u2019. If anything, I drink a dry cappuccino, but have not done so for a year, now being a tea drinker! The staff know my standard request for the Earl Grey tea with a glass of ice water, and a plate of their mini Smarties and marshmallows as a treat. None of these extras arrived, neither the extra pot of hot water I requested, their tea pots being so small that they are for one cup only.  I ordered a Jamieson, and had to request all the other items. The table wobbled, and I had to ask the waitress to stabilise it three times until it was less wobbly. It was freezingly cold inside on a cold evening, so I requested that the airconditioner be switched off. Sacha did not come to chat at my table as she used to do on my previous visits, and I felt like a stranger in a place with familiar staff. Manager Angus came to my table, and I told him everything that I had experienced. He did not react, just saying that he would speak to them. When I left an hour later, the couple for the reserved table had not yet arrived! I messaged Manager Alex De Villiers, always having a friendly ear, and he replied that he had passed this on to Food and Beverage. Until today I have not received any response. The Caf\u00e9 has been a problem child in all the time that I have been coming to it, but the friendly staff make up for all the glitches. On Sunday the staff did not even fulfil this description. <\/p>\n

The WhaleTales Sweet & Sour Service Awards are presented every Friday on the WhaleTales blog. Nominations for the Sweet and Sour Service Awards can be sent to Chris von Ulmenstein at chrisvonulmenstein [at] gmail.com. Past winners of the Sweet and Sour Service Awards can be read on the Friday posts of this blog.<\/strong><\/p>\n

Chris von Ulmenstein, WhaleTales Blog: www.chrisvonulmenstein.com\/blog Tel +27 082 55 11 323 Twitter:@Ulmenstein Facebook: Chris von Ulmenstein Instagram: @Chrissy_Ulmenstein<\/strong><\/p>\n

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The Sweet Service Award goes to Woolworths in Camps Bay, and its manager Gary Arendse, for dropping off a bag of oranges at my home, when I recommended to him that the new branch offer a larger fruit and vegetable supply, and break up a pocket of oranges so that one can buy them individually, […]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_jetpack_memberships_contains_paid_content":false},"categories":[7,15,3,124,20,248,32565],"tags":[38872,21816,32370,32378,37920,38873,36824,109,1528,171],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t